Brief Introduction

I studied under the program of BS Applied Mathematics, with a strong interest in data analysis and forecasting. I have experience using various statistical tools and software, such as R, Python, Excel, and Tableau, to collect, manipulate, visualize, and interpret data. I have also completed coursework that involved applying mathematical models and methods to real-world problems and scenarios.

Skillset

• 1 year of relevant experience
• Process Improvement
• Scientific Method > Hypothesis Testing
• Dashboards
• Data Insights
• Decision-making Skills
• Problem Solving
• Data Science
• Mathematical Modelling
• Report Writing
• Statistical Analysis
• Quality Control
• SQL
• Data Management
• Data Visualisation
• Machine Learning
• Microsoft Excel
• Python Programming
• R Programming Language
• SPSS
• Tableau

Work Experience

Junior Data Analyst

Mar 2024 - Nov 2024



• Conduct thorough analysis of manufacturing data to optimize production processes and increase efficiency. Collaborate with production and quality control teams to identify areas for process improvement using statistical tools and software
• Create and maintain dashboards and reports to provide actionable insights to senior management, enhancing decision-making.

Associate Data Analyst

Nov 2023 - Jan 2024



• As a data analyst intern, I am part of creating visualization reports, conducting hypothesis testing, and building dashboards to support data-driven decision making
• I used Qualtrics, few various tools and techniques to analyze, interpret, and communicate data insights to different stakeholders.

Customer Service Representative

Nov 2021 - Feb 2022



• I have worked as a customer service representative for Alorica, handling a retail account for a major online shopping platform
• I have developed skills in communication, problem-solving, and customer satisfaction, as well as knowledge of the retail industry.

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Education

• Degree: Bachelor of Applied Mathematics

  Major: Duration: Jan 2020 - Apr 2024
  

  Degree: Academic Achievement Award

  Major: Duration: Jun 2012 - Mar 2019
  

Brief Introduction

I am a Data Analyst with over 14 months of experience in transforming data into insights and solutions. I have managed to automate a lot of our data, made and presented dashboards to our clients. I have expertise in using the Query function in Google Sheets. I am currently looking for new opportunities to apply my data analytics skills.

Skillset

• 1 year of relevant experience
• Analytics
• Data Acquisition
• Data Sets
• Looker Studio
• Dashboards
• Multi-tasking
• Teamwork
• Google Sheets
• Working Under Pressure
• Data Transformation
• Query
• Smartsheet
• PHP
• HTML
• SQL
• Java
• Information Technology
• Transaction Processing

Work Experience

Transaction Processing - Data Analyst

Jan 2023 - Nov 2024



• Work closely with project managers to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity Create and maintain rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources Define and implement data acquisition and integration logic, selecting an appropriate combination of methods and tools within the defined technology stack to ensure optimal scalability and performance of the solution Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across datasets

Education

• Degree: Bachelor of Technology

  Major: Duration: Jun 2016 - Oct 2020
  

  Degree: Bachelor of Technology

  Major: Duration: Jun 2013 - Mar 2016
  

Brief Introduction

To be employed in your Company in a position that fits my qualifications and at the same time would offer me a great opportunity for advancement.

Skillset

• 4 years of relevant experience
• Business Objectives
• Managerial Skills > Team Management
• Service Quality
• Sales Growth
• Sales Pipeline
• Helping And Advising Customers
• Customer Satisfaction
• Leadership Skills
• Managerial Skills
• Operations Management
• Prioritising
• Strategic Planning

Work Experience

Operations Manager

Jul 2024 - Sep 2024



• * Led a team to achieve operations targets, establishing clear communication channels to understand client needs, resolve issues, and exceed expectations. * Developed data-driven strategies that improved team performance, aligning actions with key business objectives and enhancing service quality. * Identified and implemented training programs to enhance staff skills and knowledge. * Collaborated with stakeholders on program updates and promotional changes. * Ensured compliance with all defined processes and standards across the team.

Operations Manager

Feb 2021 - Jul 2024



• * Spearheaded business goals by developing high-quality strategies that consistently exceeded revenue targets * Drove efficiency and profitability by implementing process improvements, optimizing performance
• * Managed operations in alignment with the company's strategic goals
• Handled accounts in telecommunications, lead generation, and healthcare
• * Collaborated with stakeholders to ensure the successful rollout of business plans and initiatives.

Team Leader

Oct 2020 - Dec 2020



• * Led a team to meet and exceed performance metrics according to client SLA. * Implemented strategies to improve operational performance, identify process gaps, and boost team motivation through innovative recognition programs
• * Project based account

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Education

• Degree: Bachelor of Science in Nursing

  Major: Duration: Jan 2004 - Jan 2008
  

Brief Introduction

Banking professional with 8+ years of experience in leading fund administration, fund accounting, and custody operations. I have a proven ability to navigate across various lines of business with minimal to zero experience and thrive in new environments. I enjoy working with people from different cultures and backgrounds. I am seeking a new challenge and an opportunity to align my passion for leading and training people.

Skillset

• 10 years of relevant experience
• Hedge Funds
• Fund Accounting
• Fund Administration
• Portfolio Management
• Pricing And Valuations

Work Experience

Fund Accounting Manager

Sep 2023 - Jul 2024




Section Manager

Sep 2021 - Sep 2023




Pricing and Valuations Manager

Sep 2014 - Sep 2021




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Education

• Degree: Associate

  Major: Duration: Jun 2004 - Jan 2007
  

Brief Introduction

I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I'm able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure.

Skillset

• 2 years of relevant experience
• Inbound Call Management
• Benefit And Eligibility Verification
• Provider And Pharmacy Contact
• Collections
• Dispute Management
• Account Management

Work Experience

CUSTOMER SERVICE REPRESENTATIVE

Oct 2023 - Mar 2024



• Receive and respond to a high volume of inbound calls from members. Address inquiries about insurance benefits, eligibility, and coverage details. Explain insurance benefits and verify eligibility for various healthcare services. Assist members with understanding their insurance plans and the services they can access. Contact healthcare providers and pharmacies to verify member insurance information. Reason for leaving: Seasonal Account - End of contract

Process Associate

Sep 2022 - Sep 2023



• Handle inbound calls from customers with questions or issues regarding their auto finance loans. Make outbound calls to collect overdue payments from customers on auto loans. Proactively reach out to customers to collect car loan payments and ensure accounts are up to date. Negotiate payment arrangements with customers, following company policies and legal guidelines. Investigate and resolve customer disputes related to unauthorized transactions on their auto loan accounts. Collaborate with internal teams to ensure disputes are handled in a timely manner and according to regulatory standards. Update customer records to reflect collections, disputes, and account resolutions.

Education

• Degree: Secondary

  Major: Duration: Nov 2024 - Jan 2012
  

Brief Introduction

A dedicated professional and experienced data analyst with more than 5 years experience in gathering, analysis, and interpreting data to support various strategic functions of the business. An experienced Technical Support Representative. Tenured Project Manager with almost 9 years of experience from a telecommunications account.

Skillset

• 10 years of relevant experience
• Asana
• T Accounts
• Customer Experience
• Point Of Contact
• Project Planning
• Troubleshooting
• Dashboards
• Data Collection
• Price Analysis
• Process Improvement
• Project Management
• Reconciliations
• Teamwork
• DS1
• Microsoft Office
• Salesforce.com

Work Experience

Project Manager (IT-Telco)

Oct 2023 - Nov 2024



• Effectively manage the setting up of Wireless phone lines and act as the single point of contact between AT&T/Verizon customers and the various departments within the account
• Supervise the installation and configuration of telecommunications equipment, network devices, and software applications required for voice and data communications
• Maintain vendor relationships, escalate issues when necessary, and ensure compliance with service level agreements (SLAs) and contractual obligations
• Ensure all deadlines are met and escalate issues as needed
• Deliver technical support and troubleshooting assistance to end users facing voice and data connectivity problems
• Diagnose network issues, do RCAs, and implement solutions to restore service functionality and reduce downtime
• Report Generation: Prepare and present reports and findings to technical and non-technical stakeholders within the telecom company
• Telecom Database Management: Manage telecom databases, ensuring data integrity, security, and compliance with industry standards
• Create tickets for invoices from Sales team, to manage projects and provide resolutions
• Reason for Leaving: better opportunity, job security

General Virtual Assistant

Dec 2019 - Aug 2023



• I help Pacific coast tech companies convert visitors into customers by telling their story through live chat and swift ticket support during off hours on the west coast, when the majority of brands receive their traffic. Profile completion - Compilation of data needed by applicants. Background check applicant's licenses on Nursys and other sites. Manage SMS and Email inbox of Recruiters, and answer questions on their behalf. Update Asana - Add/Complete sub-tasks regarding applicant profiles. Assist Recruiter with with various tasks and day-to-day checklist
• Do weekly reports on trends of the applicants
• Which specialties are in demand, and the most preferred facilities/location
• Reason for Leaving: company was struggling financially, had to lay off some employees

Voice and Data Service Manager

Feb 2011 - Aug 2019



• Effectively manage the setting up of phone lines and act as the single point of contact between AT&T customers and the various departments within the account
• Report Generation: Prepare and present reports and findings to technical and non-technical stakeholders within the telecom company. Telecom Database Management: Manage telecom databases, ensuring data integrity, security, and compliance with industry standards. Setup call meeting between AT&T Technical Consultant and Customer IT Personnel for in-depth discussion of project specifications. Network Performance Analysis: Analyze network performance metrics, including call drop rates, signal quality, and data throughput, to identify areas for improvement and create projection plans for any anticipated changes
• Customer Behavior Analysis: Examine customer call patterns, data usage, and satisfaction metrics to improve service offerings and customer experiences
• Data Collection: Gather and process telecom data from various sources, including network logs, call records, and equipment performance data. Negotiate the timeline and budget with the customer and provisioning with a business case scenario
• Provides timely feedback to customer and status updates of million-dollar projects especially for high-profile clients
• Handles and submits tickets, escalations, changes, and project expedition in order to meet customer demand
• Schedule testing of phone lines and toll free numbers with technicians and the customer. Ensures that the project is completed within the standard interval set by the company
• Setup Telephony Voice Routing Systems including Call allocators and Routing Terminations
• Reason for Leaving: due to the pandemic, wanted to pursue a work from home job

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2005 - Apr 2008
  

Brief Introduction

Awards and Achievements: • Top 1 agent for Lowest AHT for consecutive Months (September 2022 to December 2022) • Top 1 agent for Highest FCR (95%) (October 2022 to November 2022) • Top 1 SME for 3 consecutive Months • Perfect KPI for in a Cluster • Top agent for whole site (Dec 2024) • Top 1 agent for Highest FCR (85%) -Training (November 2023)

Skillset

• 2 years of relevant experience
• Handling Enquiries
• Customer Service
• Troubleshooting
• Complaint Handling
• Hard-Working
• Email Support
• Communication Skills
• Salesforce
• Phone Support

Work Experience

Senior Agent

Sep 2023 - Mar 2024



• Answer live calls and call the customer with their inquiries and issues. Handle customers by resolving their issues. Giving the correct resolution in a proper way. Troubleshoot the customer network, device, and internet. Provide the root cause of the issue and educate the customer on troubleshooting. Processing payments from the customer and providing credits. Processing returns and replacements for customers. Keeping a positive conversation with the customer in a friendly manner. Account verification and the identity of the customer to confirm if it's a fraudulent call. Creating a ticket for customer issues. Sharing knowledge and experience with colleagues. Reason for leaving: Due to personal issues.

Customer Service Representative

Nov 2021 - Jun 2023



• Answer live calls and call the customer with their inquiries and issues. Processing returns and refunds to customers. Inform me of the status of the order. Provide credits to the customer. Educate the root cause of the delay in the delivery of the parcel. Handle Dasher by resolving their issue. Giving the correct resolution in a proper way. Keeping the positive conversation with the customer in a friendly manner. Processed credits to the customer. Account verification and identity of the customer to confirm if it's a fraudulent call. Updating and canceling the order. Processed credits to Dasher. Provide some information to Dasher. Calling the customer to resolve the Dasher issue. Sharing knowledge and experience with colleagues. Help with side-by-side training for new hires. Approving in-call credits of agents if the claim of Dasher is valid. Validating supervisory calls and credit claims of agents.

Office Staff

Jan 2021 - Oct 2021



• Perform miscellaneous job-related duties as assigned. Prepare and edit items to be ordered by the supplier. Answers emails with customer inquiries. Prepare a timekeeping and pay slip. Organizing papers based on their categories. Checking the monthly earnings of the online store. Checking inventory. Reason for leaving: Looked for career growth.

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Education

• Degree: Undergraduate

  Major: Duration: Jun 2011 - Apr 2013
  

Brief Introduction

Skillset

• 5 years of relevant experience
• Copywriting
• Content Writing
• SEO
• Technical Writing
• Managerial Skills > Team Management
• Proofreading
• English
• EMarketing
• Search Engine Optimisation
• Project Management

Work Experience

Senior Copywriter; SEO Writer

Nov 2024 - Nov 2024

Education

• Degree: Psychology

  Major: Duration: Nov 2024 - Nov 2024
  

Brief Introduction

Committed and results-driven professional boasting 5+ years of extensive experience in English writing, journalism, licensed academic teaching, and a distinguished record of academic accolades. Certified as a Licensed Professional Teacher (LPT).

Skillset

• 8 years of relevant experience
• Ghost Writing
• Copywriting
• User Experience
• Sports Journalism
• Marketing Communications
• Hard-Working
• Journalism
• Public Speaking
• Social Media Management
• EMarketing
• WordPress
• Shopify
• Content Management System
• Social Media
• ECommerce
• English

Work Experience

All Sports Associate, Editor

Feb 2024 - Sep 2024



• All Sports Associate Editor ClutchPoints - https://www.facebook.com/ClutchPoints ------- Provide feedback and direction on article topics, angles, and tone. Implemented SEO keyword strategies and managed WordPress updates to enhance search visibility and improve overall user experience on digital platforms. Analyze team strategies and player performances to offer insightful commentary that resonates with readers Craft well-written, engaging articles, recaps, and analysis stay current with sports news, events, and trends

Researcher, Journalist

Feb 2023 - Feb 2024



• Content Writer, Researcher, Journalist MSquare Media - https://msquaremedia.com/msm-reporter/ ------- Wrote, edited, and produced over 25 stories per week for multiple platforms ( e.g company site and socmed) Quick response to emergencies and breaking news stories, a with strong urgency Wrote informative international academic articles Wordpress management

Content Marketing Specialist

Sep 2022 - Feb 2023



• Anthrodesk - https://www.anthrodesk.com/?srsltid=AfmBOoopf9tnT7JPzHnpjrXQaS4EtqKO1AEkWYgtQa4ejqGN4xyvzvJ7 & Heritage - https://www.instagram.com/heritagecbd/ CBD - https://www.instagram.com/heritagecbd/ ------- Produced informative and promotional articles for Marketing communication with brand ambassadors and influencers E-commerce platform management through wordpress, shopify, magento, zohomail, HARO

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Education

• Degree: Master of Arts

  Major: Duration: Jan 2021 - Jan 2023
  

  Degree: Bachelor of Secondary

  Major: Duration: Jan 2014 - Jan 2019
  

  Degree: Bachelor of Science

  Major: Duration: Nov 2024 - Nov 2024
  

Brief Introduction

E-commerce and PIM specialist with years of experience in managing digital assets and product information systems. Possesses a deep understanding of e-commerce marketing, product research, and data analysis, with expertise in Salsify and Amazon's PPC ad campaigns. Demonstrated ability to ensure data accuracy and compliance with retailer requirements while enhancing operational efficiencies, resulting in measurable growth. Committed to delivering high-quality results and customer satisfaction across diverse locations and industries, from building operations to automotive and industrial equipment services. A detail-oriented and results-driven professional, seeking to leverage expertise in a dynamic organization that values innovation and growth.

Skillset

• 5 years of relevant experience
• Sourcing
• Prioritising
• ECommerce
• Data Quality
• Specifications
• Data Accuracy
• Eye For Detail
• Invoicing > Issuing Invoices
• Planned Maintenance
• Proactive
• Results-Driven
• Microsoft Excel
• Digital Asset Management
• Information Systems
• Microsoft Office

Work Experience

E-commerce Associate, PIM Salsify Coordinator

Jun 2022 - Dec 2023



• - Managed the PIM/DAM application (Salsify), ensuring the integrity and accuracy of product data across multiple platforms.- Evaluated and updated product information, maintaining high standards for data completeness and accuracy.- Oversaw product content resources, delivery channels, data quality, and governance, monitoring key data metrics and resolving issues as they arose.- Collaborated with internal sales stakeholders and external retailer teams to adapt to changing requirements, prioritizing compliance and content optimization.- Developed and formatted templates for sales operations, enhancing data update processes and ensuring seamless integration with other tools.- Executed digital asset transformations tailored to retailer specifications through Product Feed and Asset Feed exports.- Resolved inventory inconsistencies by coordinating with tool managers to ensure real-time updates across all retail partners.- Addressed content errors by maintaining the "source of truth" in Salsify and rectifying upstream issues to ensure data accuracy.- Created retailer-specific content strategies to optimize product visibility and attribution for priority retailers.

Product Sourcing Analyst, PPC Specialist

Dec 2018 - Apr 2023



• - Over 3 years of freelance experience as a Product Sourcing Analyst and Amazon PPC Specialist
• - Developed expertise in eCommerce marketing, product research, and data analysis, utilizing Amazon Seller Central and various sourcing tools for inventory management and product comparisons
• - Managed Amazon PPC campaigns for 1.5 years, focusing on KPI tracking, campaign optimization through targeting, bids, placements, and negative keywords, as well as enhancing SEO with keyword research and A+ content creation

Education

• Degree: Bachelor of Science in Electronics Engineering

  Major: Duration: May 2017 - Dec 2022