Check out the candidates with the skills you need for your business.
Hired an Extended Arm in the Philippines
We have a very diverse talent pool stored in our Applicant Tracking System from various industries, roles, and levels of expertise (Entry level, Experienced, Subject matter experts, Supervisory, and Managerial background), phone-screened professionals available to talk to you to showcase their expertise.
If you are unable to find the best fit among the list, request for a call back and we will connect with you within 24 hours to further understand your hiring needs. We have a team of talent acquisition specialists to work with you and look for the right talent to streamline your hiring process and ensure we get the most ideal candidate for the role.
Aubrey C. Ocañada is a highly skilled and experienced professional with a strong background in customer support and service.
Skillset
16 years of relevant experience
Facebook Ads
Social Media Management
Customer Service
Microsoft Office
Administrative Assistance
Work Experience
Social Media Administrator (Part-time)
Jan 2019 - Oct 2024
Primary task is to launch Black Hat Adssent by Media Buyers.
Handling Facebook maintenance and Facebook page creation.
Reason for Leaving: career stability, looking for a full-time role
Customer Service Representative
Feb 2017 - Mar 2023
One of the flagship product lines is SchoolToday, which is a suite of 9 integrated products that schools can utilize to greatly streamline publishing and scheduling.
Provided great customer service experience by assisting them with their product concerns through calls, email messages, and live chats.
Reason for Leaving: owner and CEO decided to merge with a bigger company and opted to lay off people including her
Relief Unit Manager / Advanced Team Lead / Telephone Banker
Aug 2011 - Mar 2017
Started in the company as a telephone banker.
Assisted clients with their banking needs by taking in calls
Given the opportunity to share best practices to newbies through peer coaching
With 3 years of experience in handling a team and work on each of their individual performances
Reason for Leaving: proximity issues from workplace to place of residence
I’m seeking a challenging opportunity where I will be able to utilize my strong organizational skill. My educational background and ability to work well with people, will allow me to grow personally and professionally.
Skillset
4 years of relevant experience
Upselling
Skype
Customer Service
Invoicing
Communication Skills
Multitasking
Team Management
Praesto
Organisational Skills
First Support
Teamwork
Outlook
MS Team
MS Office Tools
Work Experience
Specialist Agent
May 2022 - Oct 2024
Handled a financial account based in the US
Call customers needing assistance with their credit care, billing issues, and financial issues.
Answer the customers' queries about their account/s.
Provide help or possible solution to customers' unique situations whose accounts are delinquent.
Provide bi-hourly reports of stats to the leaders through email.
Reason for leaving: wants to explore other industries aside from the financial account.
Team Leader
Dec 2018 - Mar 2022
Handled a telecommunications account based in the US
Handled basic troubleshooting, account updates, and upselling as a Customer Service Representative
Promoted as a Team Leader from November 2021 - April 2022
Lead a team of 15 agents, and provide the support that will help excel the performance of individuals to attain one goal and exceed excellence as a group.
Handle supervisor calls to de-escalate situations from the customers.
Report daily scores to the team and also to the operations manager through email and actual presentation.
Coaching agents to improve as great customer service representatives.
Highly skilled and motivated project management professional with expertise in project planning, monitoring, and delivery. Seeking a challenging position where I can utilize my skills in developing and maintaining effective project communication, driving continuous improvement, and ensuring successful project outcomes.
Skillset
9 years of relevant experience
Core Banking
Anti-Money Laundering
FSA Know Your Client
Business Analysis
Financial Products
Business Critical
Client Requirements
Cost Effectiveness
Key Stakeholders
CI/CD
Failover
Server
ATM (Asynchronous Transfer Mode)
Chatbots
Product Backlog
Augmented Reality
Cloud Migration
Amazon EC2
Amazon RDS
Scrum Sprints > Sprint Planning
Work Experience
Technical Project Manager
Mar 2022 - Oct 2024
Delivery of Enterprise & Technical Infrastructure Projects including but not limited to: Standardization
of CI/CD, Identity Governance and Administration for Maya, Migration & Decommission of On-premise
Data Center, Salesforce Backoffice decentralization (Copado integration)
Information Technology Delivery Manager
Aug 2020 - Feb 2022
Sales Project Manager
Sep 2019 - Jul 2020
Managed product backlog of mobile POS Loan including revamp of product loan Home Credit website,
enhancement on the mobile product loan application features and production issue.
To pursue an US taxation career and work in an environment where I can employ and develop my acquired US taxation skills and add value to the growth of the organization.
Skillset
4 years of relevant experience
Communication Skills
Accounting
Taxation
Microsoft Applications
Work Experience
US Corporate Tax Associate
Jun 2022 - Oct 2024
In-charge of the client's Federal and State Tax returns from computation using the information provided by the client to filing of the tax returns.
US Tax Associate
Jan 2021 - Apr 2022
In-charge of the client's Federal and State Tax returns from computation using the information provided by the client to filing of the tax returns.