Brief Introduction

With extensive knowledge of providing clerical, customer service, and administrative assistance online. Eager to effectively handle correspondence and scheduling tasks, manage research, and reporting work for the company

Skillset

• 5 years of relevant experience
• SAP
• Email And Chat Support
• Customer Service
• Administrative Assistance
• Data Entry

Work Experience

Sales Operations Specialist

Jun 2019 - Jan 2024



• Clients (SG, PH, ID, TW, VN, KR, TH, IN, MY) ------- Role Description: * Serve as the primary point of contact for sales order creation (Customer PO) and purchase creations (Vendor), maintaining strong relationships and ensuring timely and effective communication for our Asia Partners. * Receives actual purchase orders from Customers from the Philippines, Singapore, Indonesia, Taiwan, Vietnam, India (thru GSCS), Thailand, South Korea and Malaysia. once a confirmed CPO (customer purchase order) is received, it is forwarded or assigned to the right agent or department. * Update customer data and maintain the SAP to ensure accuracy and completeness of customer information and order received
• * As a coordinator, also in charge in MIGO and sending of e-deliveries. * As an end-to-end OM (order management), we handle orders addressed to accredited vendors like Palo Alto, Splunk, Solarwinds, Broadcom and many more.

Sales Assistant

Sep 2018 - Jun 2019



• Role Description: * Coordinated travel arrangements, often requiring multiple changes and adjustments due to changing schedules and priorities for the Sales Agent. * Managed emails and phone calls, screening and prioritizing inquiries and routing to appropriate individuals for action
• * Organized and managed internal and external events, including meetings, conferences, and customer visits needed by our Sales Team. * Contributed to the development and implementation of new administrative processes and procedures to improve efficiency and effectiveness
• * Managed tasks such as financial reporting related to the team.

Senior Customer Service Associate

Jun 2013 - Jun 2014



• (Country: US and CA clients) ------- Role Description: * Handled outbound calls from new and returning customers, responding to inquiries, resolving problems if there are and activating the account. * Informs the client of the services they have acquired
• Make sure the clients are well informed and can easily get at hand with the system they activated with us. * Observe confidentiality procedures while we register and follow accountable documentation to ensure the appropriate level of security and control in the system.

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Education

• Degree: AB

  Major: Duration: Jun 2007 - Mar 2011
  

Brief Introduction

Experienced Customer Service Representative with over 5 years in the BPO industry, skilled in handling diverse customer inquiries and issues across various platforms. Adept at using CRM tools like Zendesk and Salesforce to manage customer interactions efficiently. Known for strong problem-solving skills, adaptability, and a commitment to enhancing customer satisfaction.

Skillset

• 6 years of relevant experience
• Customer Satisfaction
• Managerial Skills > Team Management
• Customer Service
• Complaint Handling
• Handling Enquiries
• Problem Solving
• Results-Driven
• ECommerce
• Citrix Winframe
• SAP CRM
• SAP HR TIM
• Salesforce.com
• Zendesk

Work Experience

Team Leader

Jul 2022 - Jun 2024



• * Led a team in providing excellent customer service, improving team performance and customer satisfaction.

Customer Service Representative

Feb 2021 - Jul 2022



• * Offered quality service to both professional workers and DIYers. * Ensured product availability and updates, enhancing customer confidence.

Customer Service Representative

Nov 2019 - Aug 2020



• Ibex Global Solutions Inc Phil.- IT Shaw Center Mall, Nueve de Pebrero corner ------- * Assisted business and residential clients with logistics and parcel tracking. * Provided accurate shipment modifications and updates.

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Education

• Degree: BA

  Major: Duration: Jun 2014 - Sep 2016
  

Brief Introduction

A pro-active and innovative applicant offering across-the-board proficiency in Research and Content Writing, Leadership and Decision Making, and Management and Administration of Organizations. Seeking to obtain any career related to content writing and administration management, bringing two years of specialized knowledge and skills to effectively and efficiently handle tasks in a professional manner.

Skillset

• 2 years of relevant experience
• WordPress
• ChatGPT
• Gemini AI
• Grammarly
• Accountancy
• Communication Skills
• Content Writing
• Computer Literacy
• Google Workspace
• Microsoft Office
• Systems Management
• Weekly Reports

Work Experience

Research and Content Analyst / Virtual Administrative Assistant

Aug 2022 - Aug 2024



• Research relevant news and topics in the electric vehicle and clean energy industry. Write and publish original contents on WordPress and the client's social media platforms like Facebook, X, LinkedIn, etc
• Video creation for Facebook reels
• Reason for Leaving: 2-year contract ended; career growth

Education

• Degree: Bachelor of Science (Magna Cum Laude)

  Major: Duration: Mar 2018 - Jul 2022
  

Brief Introduction

His goal is to leverage his experiences, knowledge, and skills to help the company achieve its goals through strategic progress and measurable success. He aims to produce timely, reliable, and accurate reports that will assist the company in determining its current financial condition. By providing precise assessments and analyses of the company's financial and cash flow status, he will support management in making informed decisions. He strives to create and develop positive working practices and will adapt to and follow existing company policies. Additionally, he is committed to continually enhancing his knowledge and skills, seeking opportunities for personal and professional growth.

Skillset

• 21 years of relevant experience
• Treasury Operations
• Accounts Payable
• Internal Stakeholders
• Disbursements
• Accruals
• Financial Statements/Financial Reports
• Forecasting
• Funding Applications
• Monthly Closing
• Reconciliations
• Process Improvement
• Financial Statements/Financial Reports > Financial Report Writing > Financial Statement Preparation
• Financial Statements/Financial Reports > Balance Sheet
• Financial Statements/Financial Reports > Cash Flow Statement
• Remittance
• Payroll
• General Ledger
• Bank Reconciliations
• Account Reconciliations
• Furniture Design

Work Experience

General Accountant

Oct 2023 - Oct 2024



• Oversee Accounts Payable process, ensuring compliance with accounting guidance, company policies, and regulatory requirements. Develop, document, maintain, and perform necessary controls over departmental operations. Manage vendor and internal stakeholder relationships. Ensure disbursement policies and procedures are followed (controls, documentation, and authorization). Provide Treasury Department with payment run funding requests and forecasts of future payment runs. Review policies and procedures of the department and implement process improvements. Ensure proper accrual of expenses. Ensure that accounts payable turnover is maximized. Submit weekly/monthly accounts payable reports. Prepare current and projected Financial Statements such as Cost of Sales, Income/Loss Statement, Balance Sheet Statements, and Cash Flow Statements. Perform weekly and monthly bank reconciliations. Communicate with clients regarding financial and accounting matters. Regularly update all books of accounts in compliance with BIR requirements. Create and develop procedures that simplify but ensure accurate accounting and finance processes. Perform tasks assigned by immediate superior from time to time. Tools used: ERP-Acumatica, Microsoft Excel - Vlookup, Microsoft Access, Designed offline application via MS Access Reason for Leaving: The management appointed a new head and the structures changed as well
• He needs to look for a better opportunity.

Business Partners, VO -Admin and Finance

Jun 2021 - Sep 2023



• Overall In-charge to oversee company's Administrative, Accounting, Procurement and Finance matters
• Managing Construction site operations of the company projects. Communicates with Financial Institutions for the financial concerns of the partnership Responsible for legal and administrative compliance of the corporation with the government agencies. Communicates with the clients as to financial and accounting matters are concerned. Performs functions necessary for the welfare & progress of the organization.

VP-Admin and Finance

Apr 2018 - Jun 2021



• Overall In-charge to oversee company's Administrative, Accounting, Procurement and Communicates with Financial Institutions for the financial concerns of the corporation Responsible for legal and administrative compliance of the corporation with the government agencies. Performs functions necessary for the welfare & progress of the organization.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 1999 - Mar 2003
  

Brief Introduction

Experienced and dedicated BAS Associate with over two years of industry experience in the insurance and financial space, assisting clients in maintaining smooth operations. Adept at encoding customer applications, and finalizing, and issuing policies. Bringing forth a proven track record of helping companies increase their policy issuance by ensuring applications are coded with minimal errors and high accuracy. Knowledgeable about insurance processes, committed to providing the highest level of support, and handling all duties in an eloquent and positive manner.

Skillset

• 10 years of relevant experience
• Prioritising
• Dashboards
• Data Integrity
• Administrative Support
• Data Entry
• SLA
• Medical Billing
• Workday
• Annuities
• Financial Transactions
• Research
• Data Analysis
• Business Process Improvement
• Business Process Modelling
• Multi-tasking
• Troubleshooting
• Presentation Skills
• Data Verification
• Salesforce

Work Experience

Data Entry Specialist

Nov 2021 - Oct 2024



• Worked for a language training company based in Switzerland
• Manage and prioritize reporting requests or concerns from clients. Update dashboards utilized by the internal team. Ensure data integrity and deliver quality service by following established processes and procedures. Create and maintain user accounts, including Gmail, Teams, Internal goFLUENT Portal accounts, and other tools. Assist other teams with administrative tasks, including data entry. Accurately enter order details into the system. Provide support to learners and trainers worldwide, ensuring the best experience by efficiently addressing concerns and issues on the learning portal.

Business Process Associate

Feb 2014 - May 2021



• Worked for a financial and insurance company based locally
• DISBURSEMENTS TEAM (2014 - 2015): Reviewed financial requests received from annuity clients, determining good order requests and processing transactions in compliance to ensure accurate results. Performed manual calculations for complex requests, such as determining amounts affected by surrender penalties, taxes, and excess contributions, based on market value fluctuations. Ensured all financial transactions received within the day were processed to avoid gain/loss. ACCOUNT MAINTENANCE (2015 - 2016): Updated and maintained client accounts based on data received through forms. Handled non-financial requests such as owner changes, address updates, and advisor modifications, ensuring client accounts remained current and precise. DEATH CLAIMS BENEFITS (2016 - 2017): Processed death claims requests within the given standard processing time without compromising accuracy. Ensured all documents were received for compliance. Processed benefits based on policy provisions, completed requirements, validity of claims, and disbursements of claim benefits. Followed up with clients on outstanding claims requirements in a timely manner through emails and phone calls. HOSPITAL CLAIMS BENEFITS(2017 - 2018): Processed health claims for Asia clients, specifically Mandarin accounts. Handled reimbursements for medical claims received. Reviewed requests to ensure all requirements were met to process a claim. Managed end-to-end process including validation of claims, computation of benefits value, and check preparations. INSURANCE PROCESSOR (2018 – 2021): Processed and analyzed transactions in line with the Service Level Agreement set with the Business Unit. Responsible for processing, evaluating, and issuing insurance policy applications. Identified and solved basic and some complex problems based on understanding of customer needs, using investigation and established guidelines. Recognized the need to redirect complex problems. Prioritized daily work to accommodate fluctuating or unplanned work. EMPLOYMENT GAP: took a break

Education

• Degree: Bachelor’s Degree

  Major: Duration: Jun 2008 - Apr 2013
  

Brief Introduction

To leverage her expertise in financial analysis and strategic planning in order to contribute to the success of the company by ensuring accurate financial record and in accordance to rules and regulations. Committed to continually enhance her accounting skills and knowledge to advance into a senior leadership

Skillset

• 12 years of relevant experience
• General Accounting
• Inventory Accounting
• Accounts Payable
• Accounts Receivable
• Bank Reconciliations

Work Experience

Accountant

Aug 2022 - Oct 2024

Education

• Degree: Masters in Business Administration

  Major: Duration: Jun 2021 - Oct 2024
  

  Degree: Bachelor of Science in Accountancy

  Major: Duration: Jun 2008 - May 2011
  

Brief Introduction

To develop and enhance my career-oriented skills and professionalism in the corporate domain. To use my professional abilities to passionately work as a writer that serves the public in the literary and corporate field.

Skillset

• 2 years of relevant experience
• Proofreading
• Content Production
• Volunteering
• Business Proposals
• Critical Thinking
• Entrepreneurship
• Proactive
• Teamwork
• Technical Writing
• Webinars
• Social Media
• Microsoft PowerPoint
• English

Work Experience

Content Editor

Jun 2023 - Aug 2023



• * Assigned a position in content creation: Produced film analyses, publishing materials, and video presentations for the corporation for 4 weeks. * Voluntary work for the remaining 4 weeks as a Marketing Associate and closed deals with UPFI film center and assisted in film screenings in other partnered institutions.

Writer

Jun 2022 - Oct 2024



• * Manage and proofread SEO related contents. * Create captions for social media promotion contents. * Create literary pieces, proofread, and edit publishing materials and content.

Documentation

Dec 2018 - Jan 2019



• Work Immersion: ------- * Worked in Women and Children's Department in aims to solve cases regarding abuse and complaints focused on VAWC (Violence Against Women and Children). * Secretariat work and documentation in the prosecution's office regarding illegal prostitution in Antipolo City.

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Education

• Degree: Bachelor of Arts

  Major: Duration: Jan 2020 - Jan 2024
  

Brief Introduction

Dedicated Cos Analyst with 5 years of working experience. With knowledge in accounts payable, accounts receivable and accounting processes, financial statements and expense reporting. Skilled in data processing and documentation analysis. Knowledgeable of accounting systems and MS Excel proficient. Knowledgeable in preparing cost analysis. Hardworking and driven to work quickly and effectively on projects in all types of environment.

Skillset

• 5 years of relevant experience
• Invoicing
• Budgets & Budgeting > Budget Management
• Sales Revenue
• Management Accounting
• Account Reconciliations
• Bookkeeping
• Cost Centres
• Eye For Detail
• Financial Management
• Ledger Reconciliations
• Petty Cash
• Payroll
• Accounts Payable
• English
• Accounts Receivable
• Bank Reconciliations
• Cost Analysis
• Disbursements
• Financial Statements/Financial Reports
• Value Added Tax

Work Experience

Cost Analyst

Aug 2022 - Oct 2024



• Analyzes expenses and cost transactions; ensures that transactions are recorded accurately to the appropriate projects and departments. Preparation of journal entries in relation to costs, revenue and re- allocation of expenses. Providing detailed financial and analysis on a regular and ad-hoc basis
• Create and manage budgets, and also keep track of spending. Monthly preparation of profit and loss report, presentation to project owner and management. Receipting of invoices in the system to ensure that costs are recognized in a timely manner. Preparation of claim/billing to client
• Ensure that all claims have supporting documents. Chasing up payment once invoice has been issued. Creation of job files including purchase orders, invoices and raising of disputes. Assisting cost engineer with comparing expected purchases against approved budget. Payroll validation
• Checking of timesheet approvals. Reason for Leaving: career growth and development; looking for a work from home role

Accounting Analyst

Oct 2018 - Jul 2022



• Computerized recordkeeping systems, initiating and maintaining accuracy and tracking in the system
• (Assets, depreciation, funding and other bookkeeping tasks.) Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries. Disburses allowance and petty cash by recording entry and verifying documentation. Preparation of check payments to supplier. Weekly, monthly and quarterly release of payroll, incentives and allowances to sellers. Track budget and expenses for an International Sales Group
• Maintaining accounts receivable files and records
• (Liquidation of cash advances.) Producing monthly and financial management reports
• (Financial statement, EWT and VAT report, fund vs
• disbursement report, aging report and other financial related reports.) Preparation of weekly bank reconciliation. Reason for Leaving:

Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2014 - Apr 2018
  

Brief Introduction

Administrative Virtual Assistant with 3 years of experience. I am a goal-oriented person who is passionate about what I do and dedicated to delivering high-quality results. I am highly organized, proactive, and computer savvy, my passion is providing quality administrative support/virtual assistance and services. Dependable team player with strong administrative skills. Experience in coordinating activities and project management. Friendly and proactive with exceptional time management capabilities.

Skillset

• 3 years of relevant experience
• Complaint Handling
• Customer Service
• Customer Support
• Enthusiasm
• Proactive
• Prioritising
• Social Media
• Trello
• Website Management
• Problem Solving
• Administrative Support
• Asana
• Diary Management
• Facebook
• Instagram
• Back End
• Customer Feedback
• Handling Enquiries
• Helping And Advising Customers
• Adobe Photoshop

Work Experience

Virtual Administrative Supervisor

Mar 2022 - Jul 2024



• Handling Customer Complaints (Calls, Live chat, Email) Answering phone calls, maintaining files, in charge of sending and receiving correspondences, as well as greeting, talking, and processing orders. Managed administrative team, delegating tasks to optimize workflow and enhance efficiency. Streamlined communication processes, facilitating more effective information exchange between departments. Supervised daily administrative activities, ensuring compliance with organizational policies and procedures. Coordinated office operations, maintaining an organized environment that facilitated smooth business functioning. Established a customer service protocol for administrative staff, improving client satisfaction and engagement. Supervised and tasked employees, including payment coordinators, billing coordinators, and general clerks. Reason for leaving: Career Growth

Graphic Designer

Sep 2021 - Oct 2021



• Create Logo Prepare Mockups Branding Adapted quickly to new design software and tools, maintaining a cutting-edge skill set. Liaised with the design team to integrate images seamlessly into layout designs. Managed multiple photo editing projects simultaneously, prioritizing tasks efficiently. Conducted image enhancement tasks, including cropping, retouching, and color correction. Collated images and selected best quality photos to submit to client or use for projects. Reason for leaving: Project-Based

Shopify Virtual Assistant, Personal Assistant

Feb 2021 - Mar 2023



• Customer Service (Live chat Email) Shopify Management (Order Processing, Order Fulfillment, Order Tracking) Monitored email inboxes, prioritized messages, and ensured timely responses to important communications. Handled inbound and outbound calls, providing exceptional customer service and resolving queries efficiently. Managed tasks and projects using digital tools like Trello and Asana, enhancing team collaboration and efficiency. Assisted in the creation and maintenance of social media content, enhancing company's online presence and engagement. Adapted quickly to new technologies and software, demonstrating a commitment to continuous learning and development. Updated and maintained websites, ensuring content was current, accurate, and engaging for users. Worked with tireless drive and determination to complete administration tasks promptly and accurately. Managed complaints with calm, clear communication and problem-solving. Picked up additional tasks to aid team success.

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Education

• Degree: Bachelor of Science

  Major: Duration: Mar 2009 - Oct 2012
  

Brief Introduction

Highly motivated Security & Risk Manager with extensive experience identifying, assessing, and mitigating risks through strategic planning, implementation, and creative problem-solving. Champions collaboration with stakeholders to ensure effective communication and execution of risk management strategies. Implements robust physical security measures and thrives under pressure, delivering tangible results that reduce security incidents. The extensive network further enhances risk mitigation strategies.

Skillset

• 3 years of relevant experience
• Risk Management
• Budgets & Budgeting > Within Budget
• Cost Effectiveness
• Audit
• Process Improvement
• Managerial Skills > Team Management
• Law Enforcement
• Proactive
• Internal Audit
• Teamwork
• Business Intelligence
• Disaster Recovery
• CCTV
• Power Stations
• Military Operations
• Enterprise Risk Management
• FSA Know Your Client
• Working Under Pressure
• Digital Forensics
• ISO 22301 Standard

Work Experience

Unit Head

Nov 2022 - Oct 2024

Education

• Degree: Bachelor of Science

  Major: Duration: Apr 1998 - Mar 2003