Brief Introduction

Aiming to be one of the top contributors of success in an organization by applying the best of my skills gained from several years of working experience in different industries, as well as enhancing my knowledge and maximizing my capabilities in the best possible way to be able to improve and contribute more in line with the company’s goals and objectives.

Skillset

• 10 years of relevant experience
• Customer Service
• Quality Assurance
• Transaction Processing
• Active Listening
• Eye For Detail
• Working Under Pressure
• Avaya Switches
• Cisco Switches/Routers
• Citrix Winframe
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Oracle
• Salesforce.com
• Symantec

Work Experience

Data Entry Specialist, Trainer

May 2022 - Jan 2025



• Account: Industrial / Commercial / Institutional / Manufacturing Processing customer accounts requested by different sales representatives, including creation of new accounts and updating customer’s information; Processing orders received and modify them based on the request before shipment; Conduct training on new joiners regarding the process and assist other teammates with their inquiries
• Reason for Leaving: career growth

Banking Operations Analyst

Mar 2021 - Apr 2022



• Account: Financial Processing different kinds of financial claims disputed by the cardholder; Initiate outbound calls on different merchants to verify transactions made by the cardholder; Process chargebacks to recover loss funds
• Reason for Leaving: better opportunity

Chat Support Representative / Customer Service Representative - Back Office

Jul 2019 - Feb 2021



• Account: Advertising - Customer Service Assisting different customers individually in regards with their advertising concerns; Provides customer service solutions and recommendations to customers on how to improve their account’s performance specific to advertisements; Sending emails to advertising customers regarding updates or status of their requests. Helping the account managers directly in optimizing the accounts of their advertising customers; Providing suggestions and recommendations to account managers on how to improve the advertisements of their customers; Sending emails to account managers regarding the progress of their work assigned to us
• Reason for Leaving: career growth, not into sales

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2010 - Apr 2014
  

Brief Introduction

Expertise: - Logo Design - Brand Identity & Design - Amazon Graphic Solutions: - Enhanced Brand Content (A+ Basic and Premium) - Storefront Design - Product Listing Images - Social Media Graphics - Video Editing - Print Design: Brochures, Posters, Stage Backdrops, and Promotional Banners - Web Design - Infographic Design - Illustrations - Image Manipulation - Packaging Design & Mockups - Email Newsletter Design

Skillset

• 5 years of relevant experience
• Brand Visibility
• Brainstorming
• Video Production
• Adobe Lightroom
• Brand Identity
• Keyword Research
• Packaging Design
• Video Editing
• A+
• Adobe Illustrator
• Adobe Indesign
• Adobe Photoshop
• Adobe Premier
• Canva
• Figma
• Social Media
• Website Design
• English
• Tagalog > Filipino

Work Experience

GRAPHIC DESIGNER

Jun 2022 - Sep 2024



• Design engaging Amazon product listings, including A+ content, storefronts, and optimized product images to boost brand visibility and increase sales
• Maintain brand consistency and oversee design projects from concept to delivery
• Collaborate with marketing and product team s to align visuals with campaign goals.

Education

• Degree: Bachelor of Technology

  Major: Duration: Jun 2018 - Aug 2022
  

Brief Introduction

Experienced accounting professional with a diverse background in telecommunications, property management, and manufacturing. Consistently delivers quality results, demonstrating flexibility and adaptability, effective team player and proficient in AppFolio, Quickbooks Online & Desktop, Bill.com, SAP, and Business Central. Proven expertise in tax compliance, revenue collection, property management accounting, and financial statement analysis.

Skillset

• 2 years of relevant experience
• Accounting
• Accounting Software
• Accounting Management
• Basic Accounting
• Financial Accounting
• General Accounting
• Account Reconciliation
• Bank Reconciliation
• Data Entry
• Accounts Payable
• Accounts Receiv
• Tax Reconciliation
• Property Management
• Renewable Energy
• Telecommunication
• Manufacturing
• ERP System
• Quickbooks
• Xero
• SAP

Work Experience

Freelance Bookkeeper

Apr 2024 - Jan 2025



• Maintain accurate financial records, including transaction entries and account reconciliations, for multiple clients
• Managed payment processing and collections, ensuring timely invoicing and the receipt of payments, while ensuring compliance with U.S
• accounting standards and relevant laws.

Managed Services Supervisor

Jun 2022 - Mar 2024



• Managed various client engagements across sectors such as telecommunications, property management, and manufacturing, ensuring smooth financial operations by implementing and optimizing ERP systems like Business Central, iFAE, and SAP
• My role involved overseeing high-volume Accounts Payable transactions, leading process improvements such as the introduction of Negative Purchase Orders, conducting bank reconciliations, and creating Key Operating Procedures (KOP) to improve efficiency and maintain regulatory compliance
• Handled monthly tax reconciliations, ensured the accuracy of financial records, supported internal and external audits, and oversaw revenue collections by monitoring payments and addressing customer inquiries, consistently driving process accuracy and operational efficiency.

Education

• Degree: Management Accounting

  Major: Duration: Jun 2018 - Sep 2022
  

Brief Introduction

John has wide experience in both local and shared accounting services. He has thirteen years of experience in proficiently managing financial accounting, preparation of month-close schedules and bank reconciliation statements, budgeting and forecasting, management reporting, and finalization of accounts in both local and multinational setups. Well versed in taxes, financial reports, and compliances. Excellent people management skills to encourage and drive the team to deliver outstanding results. Having good interpersonal skills for handling clients and internal departments to ensure closure of things in a time-bound manner. Highly organized while prioritizing objectives in a dynamic, challenging, and fast-paced environment. Very observant and adaptable. His opinions are usually solid, and he is an independent thinker. Witty and others enjoy his company and sense of humor. The authority he projects generally doesn't affront others because they sense sincerity in him at the same time. And most people would describe him as natural, easy to like, and friendly.

Skillset

• 13 years of relevant experience
• Payroll
• Reconciliations
• Income Tax
• Audit
• Financial Statements/Financial Reports
• Tax
• Value Added Tax
• Liaising
• Financial Accounting
• Journal Entries
• Remittance
• Balance Sheet Reconciliations
• Monthly Closing > Month End Reporting
• Financial Control
• Financial Planning
• Financial Statements/Financial Reports > Financial Statement Analysis
• Prioritising
• Microsoft Dynamics 365
• QuickBooks
• Sage ERP X3

Work Experience

Accounting Manager

Feb 2024 - Jan 2025



• Responsible for overseeing the financial position and performance of the company
• Develop and implement financial policies and procedures and prepare financial statements
• Key Responsibilities * Monitoring and analyzing financial accounting information. * Managing the company's financial accounts, payroll, budget, cash receipts and disbursements
• * Following proper accounting procedures to reach financial objectives
• * Ensuring that Accounts Payable are reviewed, approved, properly accounted for, and paid in a timely manner
• * Managing, training, and supervising team members in processing payroll entries, and internal controls related to Financial Reporting, Payroll, Accounts Payable, Purchase Invoice and Invoicing, Fixed Assets, Inventory, and Tax Compliance
• * Prepare and file local tax report such as Value Added Tax (VAT), Withholding Taxes and Corporate Income Tax Return (Quarterly and annual) * Manages the annual Financial Statement audit.

Team Leader, General Ledger

Dec 2018 - Feb 2024



• Ensure that company financial reports were provided on time
• Reconciliations and analyses are prepared and reviewed timely for effective decision making
• And ensure all tax returns and compliances are prepared diligently and filed timely. Key Responsibilities * Prepare month-end timetable and facilitate month-end review meetings. * Make journal entries and prepare reports for various subsidiaries (Bank Reconciliation, Prepayment, Lapsing Schedule, Accruals, and all remaining Balance Sheet Accounts) * Working closely with finance business partners for the review of analyses (Network costs, Payroll, Marketing Costs, Legal Costs) relevant to monthly Financial Reports * Prepare VAT working file for 3rd party review and filing for UK, Germany, Spain, France, BAS Report for Australia subsidiary
• * Prepare and file local tax report such as Value Added Tax (VAT), Withholding Taxes and Corporate Income Tax Return (Quarterly and annual) * Liaising with external auditors and fully managing the end of year audit.

Senior General Ledger Specialist

Aug 2015 - Dec 2018



• Concentrix Services Pty Ltd ROHQ, Leading the General Ledger Team in share service of accounting for US and Canada subsidiaries
• I ensure ------- that company financial reports were reviewed and highlighted areas for management review
• I analyzed cost reports and reconciliations and provided commentary report for high level review of management
• Key Responsibilities * Review all journal entries and reconciliations (Payroll and payroll taxes, remittances, payroll related accruals, payroll entries, prepayments and accruals, bank reconciliations and monthly balance sheet reconciliations) * Review monthly and quarterly performance report of subordinates. * Provide support for SOX Control and Internal and External audits
• * Assist the GL Manager with review and commentary report of P&L, Balance Sheet, and Cash Flow Report Key Achievement/Project * Spearhead the Lease Property Summary platform for all entities.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2007 - Apr 2011
  

Brief Introduction

I am a self-motivated and competent professional accountant with a collaborative mindset and strong team-player qualities. I have acquired extensive knowledge in accounting, finance, business law, and taxation. I am seeking opportunities to apply my skills, deliver exceptional performance, and contribute to the success of an organization as a valuable asset.

Skillset

• 1 year of relevant experience
• Accounts Receivable
• Accounts Payable
• Payroll
• Microsoft Office
• Quickbooks Desktop
• Quickbooks Online
• US GAAP
• Journal Entries
• Audit
• Invoicing
• Attention To Detail
• Bookkeeping
• SAP S/4HANA

Work Experience

Accounting Associate

Jul 2024 - Nov 2024



• Provides basic bookkeeping assistance and maintaining financial records of clients in Canada. Works with the admin department in maintaining the company’s books and records. Assists with tax filings, accounts receivables, accounts payables, and payroll processing. Reason for leaving: due to personal reasons

Audit Intern

Feb 2022 - May 2022



• Assists the engagement team in carrying out its audit-related tasks. Assists vouch for client documents—such as invoices, meeting minutes, receipts, etc. Supports in the evaluation of transactions, balances, and disclosures to comply with both GAAP and GAAS standards.

Collections Clerk

Mar 2019 - Jun 2019



• Maintains thorough records of every aspect of collection, including correspondence, statement of accounts, and payment information. Informs management of the state of outstanding accounts as well as any potential risks or issues. Performs additional tasks relating to the job or special initiatives as designated. Reason for leaving: Internship

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Education

• Degree: Bachelor's Degree

  Major: Duration: Aug 2019 - Dec 2023
  

Brief Introduction

Dedicated SEO and Digital Marketing Specialist with 3 years of experience in technical SEO, content optimization, and keyword research. Proficient in leveraging advanced digital marketing tools to enhance website performance and visibility. Passionate about driving brand awareness and achieving measurable results.

Skillset

• 3 years of relevant experience
• Google Search Console
• Ahrefs
• Google Analytics
• SEMrush
• Analytics
• Best Practice
• Action Plans
• Brand Awareness
• Business Objectives
• Content Production
• Eye For Detail
• Keyword Research
• Marketing Strategy
• Prioritising
• Target Market
• Website Traffic
• Canva
• Shopify
• WordPress
• Search Engine Optimisation

Work Experience

Digital Marketer/SEO Specialist

Oct 2024 - Jan 2025




Technical SEO & Content Uploader

Jun 2023 - Oct 2024




Part-time SEO Specialist

Aug 2021 - May 2023




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Education

• Degree: Bachelor of English

  Major: Duration: Jan 2014 - Jan 2018
  

Brief Introduction

I'm applying to further develop my talents and skills for continued job advancement. Data entry specialist with 5 years experience in utility invoice, medical reimbursement and bill of lading document for export sea freight.

Skillset

• 8 years of relevant experience
• Linkedin
• Salesforce Crm
• Export Logistics
• Calendaring
• Microsoft Office

Work Experience

Data Processor II

Feb 2022 - Jan 2025

Education

• Degree: computer science

  Major: Duration: May 2011 - Jun 2015
  

Brief Introduction

Skilled research and development engineer offering expertise in problem-solving, data analysis, and engineering services. Adept at quickly learning new technologies and processes to drive success. Committed to continuous improvement, efficiency, and excellence in engineering projects within dynamic, growth-oriented environments.

Skillset

• 3 years of relevant experience
• Computational Fluid Dynamics
• 3D Printing > Additive Manufacturing
• 3D Printing
• Analytics
• Design Thinking
• Mentoring
• Problem Solving
• Technical Writing
• 3D Design
• Solidworks
• Finite Element Analysis
• Mobile Switching Centre
• Patran
• NASTRAN
• Autocad
• Microsoft 365

Work Experience

Science Research Specialist II

May 2021 - Jan 2025



• Conducts R&D on Additive Manufacturing mainly focusing on concrete for 3D printing
• Performs design and simulation using software such as Solidworks, Onshape, MSC Patran and Nastran, Cradle scFLOW.

Education

• Degree: Bachelors

  Major: Duration: Jan 2025 - Jan 2020
  

Brief Introduction

In the current position at AltareSources Philippines, the candidate has served as a Customer Service Representative since March 11, 2019, engaging with clients through phone calls, email, and chat support. Previously, they held a similar position at NCO Philippines from October 2012 to April 2013, where their responsibilities primarily involved handling inbound calls.

Skillset

• 8 years of relevant experience
• Chat
• Email
• Email Clients
• Phone
• Answering Phones

Work Experience

Customer Service Representative

Mar 2019 - Jan 2025



• Handling customer inquiries via phone: The candidate adeptly manages incoming calls, ensuring effective communication to address customer needs and concerns promptly. Providing email support: They demonstrate proficiency in responding to customer queries and issues via email, offering timely and informative solutions to meet customer needs and maintain satisfaction. Engaging in chat support: Utilizing chat platforms, the candidate offers real-time assistance to customers, resolving issues promptly and providing support tailored to individual needs
• Their adeptness in multitasking allows them to manage multiple chat conversations simultaneously while maintaining quality service.

Customer Service Representative

Oct 2012 - Apr 2013



• Phone support: The candidate efficiently handles incoming calls, addressing and resolving customer concerns with professionalism and attentiveness.

Education

• Degree: Bachelor of Science in Psychology

  Major: Duration: Jun 1995 - Apr 1997
  

Brief Introduction

The candidate has extensive experience in insurance verification and customer service roles, including positions at Dentistry Support, Vector Outsourcing Solutions Phils, and ISTA Solutions, Inc. In these roles, they have demonstrated proficiency in verifying insurance coverage, communicating insurance benefits to patients, and maintaining accurate records using practice management software. Additionally, they have experience in front-line customer service, cash management, cargo checking, sales, and supervisory roles, showcasing their versatility and adaptability. They are skilled in using various systems such as CLICK UP, CENTRAL REACH, and practice management software, as well as possessing knowledge of basic ICD-10, CPT, and ADA dental codes.

Skillset

• 2 years of relevant experience
• Hospital
• Patient Charts
• ICD-10
• Dental Insurance
• Patient Scheduling
• Insurance Verification
• Insurance Policies
• Problem Solving
• Customer Liaison
• Front End
• Troubleshooting
• Specifications

Work Experience

Client Intake Specialist

Apr 2023 - Jan 2025



• Reviews demographics pulled from hospital system and assigns insurance plans to each patient chart Enters all patient information accurately prior to chart being coded Corrects any errors based on insurance billing requirements Adds and maintains insurance information within system through proper research Identifies any 'Red Flag' issues and provides proper research to deliver a solution Provides support for any major projects within department Performs internet research to determine insurance presented is legitimate Review volumes of spreadsheet data, sent facilities, to determine insurance crosswalks that need to be made Compares insurance information, provided by the facilities Performs special projects and other duties as assigned Tools: CLICK UP AND CENTRAL REACH. Credentialing (for healthcare providers) Experience basic ICD-10 and CPT codes Reason for leaving: Career Advancement

Consultant (Dental Insurance),

Jan 2022 - Jan 2023



• Verify dental insurance coverage for all scheduled patients prior to their appointments
• This includes but is not limited to dental benefits, deductibles, co-payments, and coverage limits
• Confirm the patients' eligibility for dental services, ensuring they are active and covered by their respective insurance plans. Clearly communicate the details of patients' insurance benefits to them, outlining coverage levels, limitations, and any pre-authorization requirements
• Maintain organized and up-to-date records of insurance verification details for each patient, using the dental office's practice management software. Keep abreast of changes in dental insurance policies, coverage guidelines, and industry trends to ensure accurate and up-to-date information is provided to patients Have knowledge in ADA dental codes

Dental Insurance Verificarion Specialist

Jun 2019 - Feb 2022



• Verify dental insurance coverage for all scheduled patients prior to their appointments
• This includes but is not limited to dental benefits, deductibles, co-payments, and coverage limits
• Confirm the patients' eligibility for dental services, ensuring they are active and covered by their respective insurance plans. Clearly communicate the details of patients' insurance benefits to them, outlining coverage levels, limitations, and any pre-authorization requirements
• Maintain organized and up-to-date records of insurance verification details for each patient, using the dental office's practice management software. Keep abreast of changes in dental insurance policies, coverage guidelines, and industry trends to ensure accurate and up-to-date information is provided to patients Have knowledge in ADA dental codes.

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Education

• Degree: Bachelor of Science in Business Administration

  Major: Duration: Jun 2007 - Mar 2011