Brief Introduction

Seeking a challenging position where I can apply my skills to drive innovation, foster growth, and make a meaningful impact on the company's success.

Skillset

• 6 years of relevant experience
• Creative Writing
• Copywriting
• Proofreading
• SEO
• Content Writing

Work Experience

Sr. Content Writer

Sep 2019 - Jul 2024



• Develop articles, guides, and other content focused on general outsourcing and business-related topics Use tools like Ahrefs and Ubersuggest for keyword research and analysis Utilize AI tools to enhance the quality and effectiveness of articles, when necessary

Content Writer

Jul 2019 - Mar 2020



• Conduct thorough research on industry-related topics to ensure content accuracy and relevance
• Utilize reliable sources for data and insights Maintain the accuracy of the data provided in the articles through its sources Write, edit, and proofread a variety of content including articles, blog posts, website copy, social media posts, and marketing materials

Education

• Degree:

  Major: Duration: Jun 2018 - Jun 2021
  

  Degree:

  Major: Duration: Jan 2010 - Jan 2014
  

Brief Introduction

To enhance my skills in a stable and dynamic workplace and to obtain employment with a company that offers a positive atmosphere. And to be able to share what I have learned from my previous experiences and at the same time willing to gain more knowledge and expertise.

Skillset

• 5 years of relevant experience
• Troubleshooting
• Chat And Email Support
• Shipment Tracking
• Order Processing
• Assist Customers In Placing Orders
• Escalation Of Issue To Logistics Partners
• Logistics
• MS Excel
• MS Office
• Update The Customers With Their Orders
• Retail Account
• Salesforce
• Customer Service

Work Experience

Customer Service Specialist

Jul 2023 - Mar 2024



• Collaborated with related departments to ensure resolution and customer satisfaction Gathered customer personal information for verification and modification Handled both inbound calls and chat communications Engaged with end-users in a professional, friendly, and helpful manner to resolve their inquiries Performed troubleshooting steps to fix reported faults and issues Guided customers to familiarize themselves with and navigate the streaming app Handled subscription, upgrade, and connection requests/issues Recognized and escalated priority problems in accordance with client standards Reason for leaving: Client ended the contract with the company, resulting in a floating status
• Seeking another job to cover expenses.

Customer Service Specialist

Jul 2022 - Jun 2023



• Helped customers by solving issues, guiding how to navigate and familiarize themselves with the product, process, and assist with their requests Collaborated with related departments to ensure resolution and customer satisfaction Gathered customer personal information for verification and modification Handled both inbound calls and chat communications Engaged with end-users in a professional, friendly, and helpful manner to resolve their inquiries Performed troubleshooting steps to fix reported faults and issues Guided customers to familiarize themselves with and navigate the streaming app Managed subscriptions, upgrades, and connections Recognized and escalated priority problems in accordance with client standards Reason for leaving: Client ended the contract with the company, resulting in a floating status
• Needed another job to pay bills

Customer Service Representative

May 2020 - Jun 2021



• Tracked shipments in a timely manner Assisted customers in placing orders Aligned seller customers with product restrictions Performed outbound calls for modification requests to customer accounts Provided customer service solutions to new and existing customers through clear email communication

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2016 - Apr 2018
  

Brief Introduction

Detail-oriented and dedicated Accounting Associate with a strong foundation in financial management and a proven track record of accuracy in bookkeeping. Seeking to leverage my expertise in general accounting principles and proficiency in financial reporting to contribute effectively to your esteemed organization. Eager to apply my skills and commitment to excellence in supporting the financial operations and objectives of the company.

Skillset

• 5 years of relevant experience
• Financial Statements/Financial Reports
• Financial Report
• English Communication
• Microsoft Excel
• US GAAP
• International Financial Reporting
• Footnote Disclosure
• Invoicing
• Bank Reconciliations
• Bookkeeping
• Interest Rate Swaps IRS
• General Ledger
• Cash Disbursements
• Value Added Tax
• Taxation
• Income Tax
• Cash Receipts
• Accounts Payable
• Accounts Receivable

Work Experience

Financial Reporting Accountant

Aug 2023 - Jul 2024



• Prepares and reviews annual, semi-annual and quarterly financial statements in accordance with US GAAP or IFRS, as required. Prepare and review financial highlight disclosure. Ensures accuracy of footnote disclosures via review of legal documents governing the fund Presenting to or exchanging information internally, with clients and outside auditors Coordinating year-end financial statement process Reason for Leaving: Seeking better compensation to provide additional support for his parents.

Junior Accountant

Mar 2022 - Aug 2023



• Performs General Bookkeeping Prepares Financial Reports and Bank Reconciliations Prepares Trade/Non-Trade schedules. Performs GL Scrubbing for IRS 1099 Submission

Property Accountant

Aug 2020 - Mar 2022



• Performs General Bookkeeping Prepares Financial Reports and Bank Reconciliations Reviews Daily Cash Disbursement and Receipts Review billing of Service providers Prepares Check Vouchers Prepares Tax filings (VAT, Income Tax)

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2014 - Jul 2019
  

Brief Introduction

Seeking a challenging position where I can apply my skills to drive innovation, foster growth, and make a meaningful impact on the company's success.

Skillset

• 2 years of relevant experience
• Communication Skills
• Leadership Skills
• Eye For Detail
• GDS
• English

Work Experience

Travel Consultant

Jan 2022 - Feb 2024



• Works at Dnata Travel Incorporations / ------- SKILLS: * Excellent Communication Skills * Knowledge in using GDS tools (Amadeus, Sabre) * Knowledge in Airline Ticketing Sales, Reservations, Cash Handlings, and Baggage Queries * Customer Service Skills * Fluency in English * Leadership Skills * Flexible Scheduling * IT and Tech Skills * Great attention to details * Service Oriented EXTRA-CURRICULAR ACTIVITIES:

Education

• Degree: BS Tourism Management

  Major: Duration: Jul 2024 - Jul 2024
  

Brief Introduction

I am motivated to work hard, disciplined and a good follower.

Skillset

• 6 years of relevant experience
• GDS

Work Experience

Travel Consultant

Nov 2023 - May 2024




Travel Consultant

Jan 2023 - Nov 2023




Travel Consultant

Oct 2022 - Dec 2022




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Education

• Degree:

  Major: Duration: Jun 2011 - Apr 2015
  

Brief Introduction

To gain employment as a Customer Success Support where I can apply my knowledge and skills that I have acquired from working in a healthcare account for three years. I have first-hand experience in checking for authorization, claims, benefits, and eligibility status. I was also promoted to be part of the escalations team, where we handle supervisor calls for claim-related issues, for the last five months. I want to pursue the same or another career path and be part of an amazing team that can help me improve my skills and gain knowledge, and in return, be beneficial to the company’s growth.

Skillset

• 4 years of relevant experience
• Problem Solving
• English Communication
• Phone Support
• Healthcare Account
• Complaint Handling
• Empathy
• HIPAA
• Conflict Resolution
• Escalation Calls
• Teamwork
• Attention To Detail

Work Experience

Provider Claim Support

Feb 2020 - Jul 2024



• As a healthcare provider service representative, I assist provider in verifying eligibility and benefits, as well as checking for authorization and claim status
• I also do web support to assist provider with technical issues related to their provider portal account
• Answering inbound calls as part of the escalations team for claim related issues.

Customer Service Representative

Oct 2019 - Jan 2020



• Provide prompt and efficient service to customers, addressing their inquiries, concerns, and complaints. Maintain comprehensive knowledge of the products and services offered by the retailer to effectively assist customers. Handle customer orders, including order entry, tracking, and resolving issues related to order fulfillment. Reason for Leaving: Seasonal account.

Education

• Degree: Bachelor in Secondary Education

  Major: Duration: Jun 2016 - Mar 2019
  

Brief Introduction

I am a seasoned professional specializing in SEO, social media management, content creation, content writing, and digital marketing. Throughout my career, I have worked across various sectors including e-commerce, finance, healthcare, and marketing, honing my skills in client relations, customer service, and virtual assistance. I am passionate about leveraging my SEO and digital marketing knowledge to make a meaningful impact and branding in the digital landscape.

Skillset

• 6 years of relevant experience
• Website Traffic
• Media Campaigns
• Instagram
• Open Rate
• Conversion Rate
• Marketing Campaigns
• Customer Retention
• Revenue Streams
• Marketing Strategy
• Best Practice
• Ahrefs
• Google Search Console
• HubSpot
• Marketing Automation
• Moz Pro
• SEMrush
• Screaming Frog
• Yoast
• Search Engine Optimisation
• Social Media

Work Experience

Editor-in-Chief, Brand Manager

Mar 2023 - Sep 2023



• Implemented SEO strategies resulting in an 85% surge in website traffic through meticulously crafted articles and newsletters
• Managed daily newsletters, curating content for subscribers, and generating five articles daily to enhance website authority. Led social media campaigns, boosting Instagram followers by 50% and tripling account traffic, leveraging SEO keywords, backlinks, and captivating captions
• Achieved an 85% content engagement increase through SEO-optimized content, hashtags, and captivating captions
• Produced high-quality content, including HD slideshow posts and reels, enriched with SEO keywords and relevant hashtags for enhanced online visibility
• Contributed to brand identity by designing logos and creating web interfaces
• Facilitated client relations and streamlined onboarding processes.

VA, Onboarding Manager, Social Media Manager, & Copywriter

Nov 2019 - Aug 2022



• Crafted SEO-optimized copy, resulting in a 95% surge in website click-through rates and a 60% increase in open rates, bolstering organic search visibility and contributing to lead generation efforts
• Provided top-notch customer service and client relations through email and chat support, fostering client satisfaction and loyalty while efficiently handling invoices to streamline financial operations
• Orchestrated successful email marketing campaigns, driving lead generation and conversion rates through targeted outreach strategies. Expertly curated and edited visual content for social media platforms, achieving an 80% rise in views and a 65% increase in engagement, leveraging SEO techniques for enhanced discoverability
• Managed contracts and accounts, facilitating seamless client onboarding and maintaining positive rapport, ensuring streamlined agency operations
• Implemented responsive email support strategies, actively engaging with the online community to bolster brand awareness and triple the agency's digital footprint
• Authored SEO articles to further augment website visibility and attract organic traffic.

Product Sourcing & Virtual Assistant

Dec 2018 - Sep 2019



• Enhanced website conversions by meticulously optimizing product listings and content, employing SEO techniques to achieve a remarkable 100% increase in conversion rates
• Leveraged proficiency in product sourcing and inventory management to ensure seamless supply chain operations, maximizing product availability and customer satisfaction
• Delivered prompt and effective email support, resolving customer inquiries swiftly and efficiently to maintain high levels of client satisfaction and retention.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2014 - Jan 2015
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2011 - Jan 2014
  

Brief Introduction

Analytical, observational, and detail-oriented KYC analyst with extensive knowledge in Know Your Customer investigations covering money laundering, terrorist financing and other financial crimes to determine if the business activity (or attempted activity) under review is suspicious. Action oriented, communicates effectively and delivers customer-centric solutions.

Skillset

• 5 years of relevant experience
• Analytical And Observational Skills
• Excellent Communications Skills
• KYC Analysis
• Refinitiv World Check
• MS Office (Word
• Excel
• PowerPoint) And Adobe Acrobat
• Due Diligence
• Payment Methods
• Anti-Money Laundering
• Equity Capital Markets
• Positive Attitude
• Adobe Acrobat
• Risk Analysis
• Background Research And Documentation

Work Experience

KYC Analyst

Jul 2018 - Oct 2023



• Perform due diligence on customers to identify risks associated with money laundering, terrorist financing, or other financial crimes. Perform desktop research such as carrying out background checks wherein client onboarding information are reviewed and evaluated to fulfill KYC requirements
• Collect all relevant documents concerning the identity of the customer as well as gaining insight into their business, ownership structure, source of funds and financial transactions
• Analyze whether the business activity is aligned with the purpose and intended nature of relationship
• Determine whether the client or any of its associated parties are connected to any politically exposed persons (PEPs)
• Perform name screening and adverse media checks
• Identify, evaluate and mitigate red flags and risks (e.g
• Country, Industry, Product, etc.) which is subsequently presented to the Money Laundering Officer
• Perform Environmental Social Risk Assessment on corporate clients to ensure they are not engaged in any high risk industries
• In addition, identify areas for improvement in the KYC processes and procedures. Reason for leaving: wanted to take some time to relax and rejuvenate; to finally have time to visit her family; explored new hobbies, ventured into a small business where she was engaged in mid brand bags which contributed to her finances

Customer Service Representative

Jun 2012 - Feb 2015



• Respond efficiently and accurately to customer calls, provide satisfactory answers to queries/concerns, explain possible solutions and ensure that all reschedule/cancellations are handled appropriately
• De-escalate situations involving dissatisfied customers; offer assistance and support
• Create and maintain record of daily problems and remedial actions taken using call-center database
•  Navigate through multiple systems. Reason for leaving: had to focus on her studies

Telesales Representative and Data Researcher

Jan 2009 - Jan 2011



• Conduct online platforms and corporate website research of potential customers in preparation for outreach via Telephone and email to recommend products that may better suit client needs and seize opportunities to upsell when appropriate
•  Answer questions relating to the products offered by the company. Gather and document customer information, payment methods, purchases, and reactions to products
• Document phone calls and follow-up time frames. Reason for leaving: looked for better career opportunities

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Education

• Degree: Bachelor's degree

  Major: Duration: Jan 2015 - May 2018
  

Brief Introduction

Experienced Customer Service Associate Dedicated to Exceptional Client Satisfaction

Skillset

• 1 year of relevant experience
• Customer Service
• Email And Chat Support
• Assisting Refunds Or Returns
• Salesforce
• Verint
• Top Agent Of 2023
• Top 1 Of The Team’s Highest Performance And Consistently Passing KPIs

Work Experience

Customer Service Associate

Feb 2023 - Mar 2024



• Proficient in handling customer interactions via phone calls, emails, and chats Responsibilities include addressing inquiries, resolving issues, and ensuring customer satisfaction Emphasized the importance of empathy and problem-solving in delivering exceptional customer support Reason for Leaving: Looking for a WFH setup

Education

• Degree: Senior High School Graduate

  Major: Duration: Aug 2022 - May 2023
  

  Degree: Senior High School

  Major: Duration: Aug 2021 - Jun 2022
  

Brief Introduction

Communication Skills: Excellent in both written and spoken English and Filipino languages. Team Player: Enjoys sharing knowledge and encouraging the development of others. Organized: Refined planning and organizational skills that balance work, team support, and ad hoc responsibilities in a timely and professional manner. Problem Solving Skills: Resolves in-depth queries in a methodical manner, independently or with associates, to find appropriate resolutions and efficiencies.

Skillset

• 3 years of relevant experience
• Coaching
• KPI Management
• Customer Service
• Team Management
• Product Knowledge
• Troubleshooting
• Google Workspace
• Microsoft Teams

Work Experience

Disputes Resolution & Fraud Investigation Specialist

Apr 2023 - Oct 2023



• Handled an insurance clients based in the US
• Verifying cardholder activities to determine if they are valid or not. Removing blocks on cards if charges are valid. Creating a lost/stolen report if the transactions are verified as fraud. Processing card replacements. Processing credits and refunds. Reason for leaving: health concerns due to a risky pregnancy
• Employment Gap: took a rest and looked after her children.

Claims Representative

Oct 2022 - Feb 2023



• Worked for an insurance company based in the US
• Verifying patients'/clients’ eligibility and coverage. Assisting patients with their claims. Assisting patients in placing orders for medical equipment and medicines. Reason for leaving: Project-based

Team Supervisor

Apr 2021 - Aug 2022



• Handled a logistics account based in the US and a telecommunications account based in Australia
• Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures. Maintaining and evaluating individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings, and other targets. Providing coaching.

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Education

• Degree: Associate Degree

  Major: Duration: Jun 2007 - Oct 2010