Brief Introduction

I’m seeking a challenging opportunity where I will be able to utilize my strong organizational skill. My educational background and ability to work well with people, will allow me to grow personally and professionally.

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Skillset

• 4 years of relevant experience
• Upselling
• Skype
• Customer Service
• Invoicing
• Communication Skills
• Multitasking
• Team Management
• Praesto
• Organisational Skills
• First Support
• Teamwork
• Outlook
• MS Team
• MS Office Tools

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Work Experience

• Specialist Agent

  May 2022 - Sep 2024

  
  
  • Handled a financial account based in the US
  • Call customers needing assistance with their credit care, billing issues, and financial issues. Answer the customers' queries about their account/s. Provide help or possible solution to customers' unique situations whose accounts are delinquent. Provide bi-hourly reports of stats to the leaders through email. Reason for leaving: wants to explore other industries aside from the financial account.
  
  

• Team Leader

  Dec 2018 - Mar 2022

  
  
  • Handled a telecommunications account based in the US
  • Handled basic troubleshooting, account updates, and upselling as a Customer Service Representative
  • Promoted as a Team Leader from November 2021 - April 2022
  • Lead a team of 15 agents, and provide the support that will help excel the performance of individuals to attain one goal and exceed excellence as a group. Handle supervisor calls to de-escalate situations from the customers. Report daily scores to the team and also to the operations manager through email and actual presentation. Coaching agents to improve as great customer service representatives.
  
  

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Education

• Degree: Bachelor's Degree

  Major: Duration: Jun 2014 - Jun 2018