» Candidate #205591

Candidate #205591

Aubrey C. Ocañada is a highly skilled and experienced professional with a strong background in customer support and service.

Social Media Administrator (Part-time)
Jan 2019 - Sep 2024
- Primary task is to launch Black Hat Adssent by Media Buyers. Handling Facebook maintenance and Facebook page creation. Reason for Leaving: career stability, looking for a full-time role
Customer Service Representative
Feb 2017 - Mar 2023
- One of the flagship product lines is SchoolToday, which is a suite of 9 integrated products that schools can utilize to greatly streamline publishing and scheduling. Provided great customer service experience by assisting them with their product concerns through calls, email messages, and live chats. Reason for Leaving: owner and CEO decided to merge with a bigger company and opted to lay off people including her
Relief Unit Manager / Advanced Team Lead / Telephone Banker
Aug 2011 - Mar 2017
- Started in the company as a telephone banker. Assisted clients with their banking needs by taking in calls
- Given the opportunity to share best practices to newbies through peer coaching
- With 3 years of experience in handling a team and work on each of their individual performances
- Reason for Leaving: proximity issues from workplace to place of residence
Customer Service Representative (Payroll Admin Auditor)
Nov 2007 - Aug 2011
- Frontline customer service representative. Handles concerns for Quickbooks account maintenance
- Reason for Leaving: career growth, company was struggling, didn't have a fixed process when it comes to promotions