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Candidate #101331

2-Week Notice

Brief Introduction

Willing to be a part of challenging surroundings, demanding all my skills and efforts to explore and become accustomed to different fields, communicate with the team positively, and improve my potential to contribute improvements to the organization with my outstanding performance.

Skillset

  • 4 years of relevant experience
  • MS Teams
  • MS Outlook
  • email management
  • chat inquiries
  • Google Docs
  • Barista
  • customer service

Work Experience

  • Business Analyst 1 (Certified Quality Analyst)

    Dec 2023 - Sep 2024


    • Provide customer service to customers in a professional manner and ensure that they receive the best possible service. Ensure that all calls are answered within an appropriate time frame, and that any problems or issues with your account are resolved as quickly as possible. Follow up on outstanding issues and resolve them promptly. Maintain a high level of knowledge about company products and services Provide feedback and suggestions regarding improvements to company processes and systems. Attend meetings and other events as required. Resolve complaints from customers and provide solutions to their queries Adhere to company policies and procedures. Hire, train and motivate staff appropriately. Align self with the business strategy and objectives. Manage performance effectively
    • Reason for Leaving: looking for an onsite work set-up opportunity

  • Customer Service Representative

    Sep 2023 - Nov 2023


    • Account: Vanguard Investment Firm Maintain up-to-date knowledge of Vanguard products, services, policies, procedures, and regulations. Participate in team meetings and training sessions to stay current on industry trends and best practices. Ensure compliance with all applicable laws and regulations. Develop relationships with clients by providing personalized service and advice. Assist with account maintenance activities such as address changes, beneficiary updates, and other administrative tasks. Provide exceptional customer service to clients, responding promptly and accurately to inquiries
    • Reason for Leaving: career growth, better opportunity

  • Customer Service Associate / Senior Associate Process Support (SME)

    Mar 2020 - Aug 2023


    • Account: Panorama Converted Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
    • Demonstrate accuracy in processing client policy modifications based on the data given. Verify new customers' coverage and present policyholders with proof of insurance paperwork
    • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
    • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
    • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved. Responds to and manage complaints and escalations from clients and customers for a company or organization
    • Managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues. Acknowledge and align on the problem
    • Acknowledge there is a disagreement or decision that is stuck. Clarify the options
    • Use plays like the DACI Decision-Making Framework to outline the viable options, including the pros and cons of each. Understand the trade-offs. Escalate cleanly. Reason for Leaving: better opportunity, career growth

  • College Instructor

    May 2019 - Mar 2020


    • Teach and supervise students using lectures, demonstrations, discussion groups, laboratory workshop sessions, seminars, case studies, field assignments, and independent or group projects
    • Develop curriculum and prepare teaching materials and course outlines
    • Prepare, administer, and mark tests and papers to evaluate students' progress
    • Provide consultation services to government, businesses, or other organizations
    • Provide individual tutorials or remedial instruction to students who require it
    • Supervise independent or group projects, field placements, laboratory work, or hands-on training. Reason for Leaving: due to the pandemic

  • Senior Barista / Team Leader

    May 2017 - May 2019


    • Administer everyday operations for all sales activities
    • Take orders, refund, and audit inventory and point-of-sale transactions Resolve all customer issues and facilitate new accounts development and recommend appropriate new selling techniques and resolve all customer issues
    • Prepare, serve, and adjust orders as necessary
    • Conduct product survey study for future revenues and report sales trends Implement all required safety programs and provide required training to employees to enhance the operation and supervise efficient working of all employees. Reason for Leaving: better opportunity

Education

  • Degree: Bachelor of Science

    Major: Duration: Jun 2016 - Apr 2019