Candidate #233491
2-Week Notice
Brief Introduction
To leverage my strong organizational and time-management skills, exceptional communication and interpersonal abilities, and the capacity to work both independently and as part of a team, while also showcasing my detail-oriented nature and ability to handle multiple tasks simultaneously. My extensive experience in customer service and team management, coupled with my expertise in conducting root cause analysis and providing coaching for behavioral improvement, allows me to contribute effectively to any organization's success while continually seeking opportunities for growth and improvement
Skillset
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10 years of relevant experience
- Managerial Skills
- Audit
- Inside Sales
- Lead Generation
- Salesforce.com
- Outbound Sales
- Appointment Setting
- Cold Calling
- Customer Retention
- Invoicing
- Upselling
- Atlas
- Quick View
- Avaya
- Salesforce
- Microsoft Tools
- Power BI
- Managerial Skills
- Inside Sales
- Invoicing
Work Experience
Inbound/Outbound Sales Representative
Feb 2023 - Sep 2024
- Handle Inbound/Outbound Sales
- Answer incoming calls and make outgoing calls to potential leads in negotiating an offer with their beloved or junked cars to increase the company's revenue. Reason for leaving: Job Stability
Team Manager
Aug 2021 - Feb 2023
- Handled a telecommunications account based in the US
- Take escalated calls and close sales by providing new products and services to the customers
- Provide assistance to direct reports and guide them in resolving customer issues. Coaching experts about their behaviors and set action plans for development
- Audit agent’s call interaction and provide coaching for opportunities found to ensure that they are meeting the required KPIs of the account
- Analyzing data and creating a glide path for development
- Site performance reporting
- Reason for leaving: prefers a WFH setup to be with his family.
Team Manager
Jul 2019 - Aug 2021
- Handled a telecommunications account based in the U.S. Provide assistance to direct reports and guide them in resolving customer issues. Coaching experts about their behaviors and set action plans for development
- Audit agents’ call interaction and provide coaching for opportunities found to ensure that they are meeting the required KPIs of the account
- Analyzing data and creating a glide path for development Site performance reporting.
Customer Care/Subject Matter Expert
Jan 2015 - Apr 2019
- Handled a telecommunications account based in the U.S. Answers incoming calls and assists customers in resolving account-related issues with T-Mobile accounts. Provides detailed documentation on cases handled and sends follow-up emails. Providing Real-time assistance to peers. Providing fly-by coaching to peers.
Sales Representative
Jan 2013 - Jul 2014
- Handled a travel account based in the U.S. Answers incoming calls and assists customers in booking flight, hotel, and car rental reservations. Providing recommendations to right-fit customers for their itineraries.
Education
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Degree: Undergraduate
Major: Duration: Jun 2008 - Mar 2009