Brief Introduction

I can handle customers' complaints, provide appropriate solutions, and follow up to resolve customers' concerns for that to experience good customer service. I have excellent communication skills since you’ll need someone to communicate regularly with your customers. I am committed to providing productive results within the time, trustworthy, goal-driven, and tech-savvy. I am willing to learn new things. I am someone who sees to it that all of the work is done to the best of my abilities. I think this is a smart way to help your business save time and make more money. With the skills I have, I could say I am fit to be an employee of your company.

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Skillset

• 5 years of relevant experience
• Closing Sales
• Lead Generation
• Inside Sales > Telesales > Outbound Sales
• Troubleshooting
• Upselling
• Credit Cards
• B2B Sales
• Communication Skills
• Customer Service
• Results-Driven
• Trustworthy
• Microsoft PowerPoint
• QuickBooks

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Work Experience

• OMC

  May 2022 - Jun 2023

  
  
  • * lead generation * inbound and outbound call * closing a sale
  
  

• BUSINESS DEVELOPMENT MANAGER, Outbound Sales

  Nov 2020 - Feb 2022

  
  
  • * appointment setting * lead generation * outbound call * PowerPoint presentation * Closing a sale
  
  

• CRUISE HOLIDAY PLANNER

  Feb 2018 - Apr 2019

  
  
  • (Inbound and Outbound sales) ------- * Email inbound and outbound * Inbound and outbound call * Closing a sale
  
  

• CUSTOMER SERVICE REPRESENTATIVE

  Jun 2017 - Aug 2017

  
  
  • Credit Card activation
  
  

• CUSTOMER SERVICE REPRESENTATIVE

  Sep 2014 - Jun 2015

  
  
  • * Inbound call * Assisting customers troubleshooting of vehicle * Transfer call to dealership
  
  

• TECHNICAL SUPPORT Level II

  Aug 2013 - Sep 2014

  
  
  • REPRESENTATIVE LEVEL II ------- * Inbound and outbound calls * Remote in to customers desktop for installing and troubleshooting * Upselling
  
  

• TECHNICAL SUPPORT REPRESENTATIVE

  Jul 2012 - Jun 2013

  
  
  • * Inbound call * Troubleshooting of mobile phones * Replacement of mobile phone EDUCATIONAL ACCOMPLISHMENT:
  
  

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Education

• Degree: MASCOM

  Major: Duration: Mar 2000 - Jan 2005