Brief Introduction

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

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Skillset

• 5 years of relevant experience
• Reconciliations
• Collections
• Outbound calls
• Credit Cards
• Complaint Handling
• Customer Service
• Google Suite
• Google Suites
• Organizational
• Microsoft Office
• Administrative
• Sales

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Work Experience

• Credit and Collections Assistant

  Jul 2018 - Sep 2024

  
  
  • Ensures that the company receives accurate payment in a timely fashion Supports collection efforts through the mail, phone calls, and other digital means of sending collection notices Obtains client information and verifies concerns through phone calls and emails
  
  

• Customer Service Associate

  Jul 2016 - Aug 2018

  
  
  • Identifying potential loan customers by reviewing credit card holder data Contacting customers to discuss loan options and eligibility criteria Providing clear and accurate information about loan terms and conditions, interest rates, and repayment schedules
  
  

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Education

• Degree: College Degree

  Major: Duration: Jun 2012 - Jun 2016