Brief Introduction

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

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Skillset

• 4 years of relevant experience
• Customer Service
• HealthCare Account
• Email and Phone Calls
• Microsoft Applications
• Google Mail
• E-Commerce Account

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Work Experience

• Customer Service Representative

  Apr 2021 - Aug 2023

  
  
  • Ensuring that the member's concern is being resolved and satisfy by providing the most appropriate information and guidance Being part of the escalation team we adjudicate a case who should win the case or should the case close as no action based on the given information and evidence
  
  

• Customer Service Representative

  Nov 2019 - Dec 2020

  
  
  • Helping providers(Doctors, assistants of Doctors, or medical staff) in their patient's insurance/health plan benefits, claims processing, and other inquiries Providing excellent service and extra mile to the caller but ensuring average handling time and another matrix will be met Meeting and surpassing targets on all metrics on a daily and monthly period
  
  

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Education

• Degree: College Degree

  Major: Duration: Jan 2010 - Jan 2014