Brief Introduction
Leverage market insights to identify and secure new business opportunities for mutual success.
Skillset
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17 years of relevant experience
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Staff Appraisals
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Email Marketing
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Sales
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Sales and Marketing
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Mentoring
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eMarketing
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Marketing Analytics
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Analytics
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Feasibility Studies
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Market Research
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Best Practice
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Operations Management
Work Experience
Business Development, Manager
Oct 2021 - Nov 2023
- Business Development Manager
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(2yrs
- 1mo.)
Specialization Sales Development Support
Responsibilities Directly report to CEO and COO
Manage 10 SDRs, 2 Recruiters, and 2 Lead Gen Specialists
Conduct Sales Training
Conduct Intro Meetings and Demo
Outbound calls and Email Marketing
Performance Review, Action Planning, Reports and Analysis
Business Development, Manager
Mar 2021 - Sep 2021
- Business Development Manager
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(6 months) Specialization Digital Marketing and Sales
Responsibilities Directly report to CEO
Handle both Sales and Marketing Department
Manage 7 sales executives and 6 marketing specialists
Conduct Sales Training
Manage e-commerce website
Outbound calls and Email Marketing
Sales Closer
Performance Review, Action Planning, Reports and Analysis
Business Development Manager
Mar 2020 - Mar 2021
- (1 year) Specialization Telemedicine Marketing and Sales
Responsibilities Handles a team of 10 Sales Development Executives
Sales mentoring
End-to-end Sales (Prospecting to Closing)
Product Demo and Webinar Hosting
Outbound calls and Email Marketing
Sales and Marketing Analytics
Performance Review and Action Planning
Head of Sales
Oct 2018 - Mar 2020
- (1 year 5 mos.) Specialization Real Estate Sales, Marketing and Property Management
Responsibilities Reports Directly to CEO
Conduct feasibility study of prospective projects
Seek for investors
Project presentation to investors
Design and implement Sales & Marketing strategies
Market Research
Develop cost-effective initiatives
Create reports and analytics for stakeholders
Operations Manager
Aug 2016 - Aug 2018
- Specialization Wireless Chat Support, Sales and Retention
Responsibilities Manage a cluster of 7 teams
Client Relations
Drive performance, review and analytics
Monitor performance and make necessary interventions
Coaching and Action Planning with team managers
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Develop cost-effective initiatives to manage operations cost
Measure performance and identify areas for improvement
using SMART and GROW action plans.
Share and implement best practices throughout the teams
to achieve desired results.
Senior Team Manager
Jun 2014 - Jun 2016
- ((2 years) Specialization Customer Service, Tech Support and Sales
Responsibilities Handles a 15-member team
Oversee a cluster of 5 Teamleads
Performance review and action planning
Develop cost-effective initiatives to improve performance
Keep employees motivated through engagement programs
and support system
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Create reports and analytics for clients and stakeholders
Monitor performance and make necessary interventions
Share and implement best practices throughout the teams to
achieve desired results.
Make sure admin tasks are delivered on time.
Senior Team Leader
Jun 2012 - Jun 2014
- ((2 years) Specialization Customer Service, Tech Support and Sales
Responsibilities Handles a 20-member team
Oversee a cluster of 7 Teamleads
Weekend Site POC covering 22 teams of 3 lines of business
Performance review and action planning
Develop cost-effective initiatives to drive performance
Create reports and analytics for clients
Monitor performance and make necessary interventions
Share and implement best practices throughout the teams to
achieve desired results.
Make sure admin tasks are delivered on time.
Customer Care
Aug 2006 - May 2012
- Operations Teamlead
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(Telco Account) - (5 yrs 10 mos)
Specialization Customer Service and Technical support
Responsibilities Handles a 20-member team
Weekly and monthly performance review
Education
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Degree: Bachelors Degree
Major: Duration: Sep 2024 - Jan 2005