» Candidate #227261

Candidate #227261

To be a part of a dynamic team and contribute my humble capabilities through competent hard work for the good of the company.

Customer Service Representative
Dec 2021 - Mar 2022
- Responsible for cold-calling potential customers
- Sourced for possible customers who would like to have their bathroom redesigned
- Submitted Daily and Weekly Reports
- Sent SMS and emails to prospects
- Managed calendar for appointments Answered calls from customers asking for the service
- Reason for leaving: Project-based (end of contract)
Call Center Remote Team Member
Apr 2021 - Jun 2023
- Handled a real estate company based in the US
- Provided information and customer service to tenants, leads, and owners using Salesforce and the website
- Managed calls and Call Queue using Vonage
- Submitted Daily and Weekly Report Managed Call Center Chatroom to answer questions from agents especially the newbies while they are engaged on a call. Managed different department's emails received
- Called and sent SMS on abandoned calls.
Customer Service Representative
Jul 2007 - Feb 2021
- Handled various accounts such as financial, retail, and telco companies all based in the US. Handle inbound and Outbound Calls. Process escalated issues as a Resolution Specialist. Communicated with customers, clients, and shoppers through emails, calls, and chat (Email/Chat support). Handle basic Bookkeeping and Accounting. Took the role of Learning Specialist OIC
- Helped supervisor in overseeing a team Employment Gap: Worked as a Senior Recruiter