Brief Introduction
To be a part of a dynamic team and contribute my humble capabilities through competent hard work for the good of the company.
Skillset
-
16 years of relevant experience
-
Bookkeeping
-
Zendesk
-
Oracle
-
Customer Relationship Management
-
Microsoft Office
-
Vonage
-
Weekly Reports
-
Salesforce
-
Computer Literacy
-
Microsoft Office Tools
-
Process Escalated Issues
-
Team Management
-
Training New Agents
Work Experience
Customer Service Representative
Dec 2021 - Mar 2022
- Responsible for cold-calling potential customers
-
Sourced for possible customers who would like to have their bathroom redesigned
-
Submitted Daily and Weekly Reports
-
Sent SMS and emails to prospects
-
Managed calendar for appointments
Answered calls from customers asking for the service
-
Reason for leaving: Project-based (end of contract)
Call Center Remote Team Member
Apr 2021 - Jun 2023
- Handled a real estate company based in the US
-
Provided information and customer service to tenants, leads, and owners using Salesforce and the website
-
Managed calls and Call Queue using Vonage
-
Submitted Daily and Weekly Report
Managed Call Center Chatroom to answer questions from agents especially the newbies while they are engaged on a call.
Managed different department's emails received
-
Called and sent SMS on abandoned calls.
Customer Service Representative
Jul 2007 - Feb 2021
- Handled various accounts such as financial, retail, and telco companies all based in the US.
Handle inbound and Outbound Calls.
Process escalated issues as a Resolution Specialist.
Communicated with customers, clients, and shoppers through emails, calls, and chat (Email/Chat support).
Handle basic Bookkeeping and Accounting.
Took the role of Learning Specialist OIC
-
Helped supervisor in overseeing a team
Employment Gap: Worked as a Senior Recruiter
Education
-
Degree: Bachelor's Degree
Major: Duration: Jun 1996 - Nov 2001