Brief Introduction

Dedicated IT professional with over a decade of experience in application packaging, software deployment, and technical support. My goal is to leverage my proficiency in creating and testing software packages, automating tasks, and ensuring seamless deployment processes. Seeking a challenging role where I can contribute my extensive knowledge and collaborate with a dynamic team to drive efficient application management and enhance end-user experiences.

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Skillset

• 12 years of relevant experience
• Technical Documentation
• IT Infrastructure
• User Acceptance Testing
• PowerShell
• Python Programming
• Microsoft System Center Configuration Manager
• End Users
• VBScript
• InstallShield
• Functional Testing
• Google Chrome
• Microsoft Windows
• Microsoft Windows 10
• Microsoft Windows 2008 Server
• Microsoft Windows XP
• Server
• HP OpenView Configuration Management
• MicroStar International
• IBM SP2
• Microsoft Application Virtualization

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Work Experience

• Senior Desktop Engineer

  Aug 2023 - Sep 2024

  
  
  • Creates complex packages of new softwares and/or updates using AdminStudio based on organization's IT infrastructure - Creates packages for Autopilot ESP devices - Performs functional testing of software packages before User Acceptance Testing (UAT) - Performs script validation for packages created by the Desktop Engineering Team - Automates tasks with the use of VB script, Powershell or Python - Creates tools using Powershell or Python - Provides 3rd line of support for package-related problems - Provides additional support to Autopilot/Azure end-users - Serves as a consultant for Application Packaging - Mentors junior application packagers within the team - Implements and monitors deployment of software packages using SCCM and Intune to workstations
  
  

• Desktop Engineer

  May 2020 - Aug 2023

  
  
  • (3 years 4 months) ------- - Creates of new software packages and/or updates using AdminStudio based on organization's IT infrastructure - Performs functional testing of software packages before User Acceptance Testing (UAT) - Automates tasks with the use of VB script, Powershell or Python - Creates tools using Powershell or Python - Provides 3rd line of support for package-related problems - Provides additional support to Autopilot/Azure end-users - Implements and monitors deployment of software packages using SCCM to workstations
  
  

• Application Packager

  Oct 2016 - May 2020

  
  
  • (3 years 8 months) ------- - Performs analysis, review and assess application packaging requirements - Identifies problems or limitations of softwares with the existing operating systems prior to application packaging - Creates application packages using AdminStudio/InstallShield to simplify installation/uninstallation processes for end-users based on business requirements - Develops, maintain and deploy core softwares such as web browsers (Google Chrome, Internet Explorer, Mozilla Firefox) and Microsoft Office in a Windows environment - Automates tasks with the use of VB script and Powershell codes to meet business and system requirements - Follows existing or creates new functional testing protocols of packaged applications on several Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows Server 2003, Windows Server 2008 and Windows Server 2012) prior to deployment - Performs documentation of customizations and changes made during the packaging process - Maintains existing SOE configuration, provide minor updates or modify existing task sequences as required - Provides 2nd/3rd line of support in finding the root cause for package-related problems and provide possible solutions - Assists and monitors deployment of software packages using SCCM to workstations and/or servers
  
  

• Senior Information Technology Support Engineer

  Nov 2015 - Oct 2016

  
  
  • Creates and packages different applications using App Deployment Toolkit and Adminstudio for multiple customer accounts with corresponding compatibility across their environment such as windows XP, Windows 7 32 and 64 bit - Creates required documents including technical documentation, test plans and Standard Operating Procedures - Performs integration and functional testing for packaged application on customer's core applications and other dependent software applications - Deploy application via different deployment platform such as ITCM, SMS, SCCM 2007 and SCCM 2012 - Creates a virtualize application that will be deployed on virtualized environment thru the use of Microsoft's AppV version 4.6 and version 5 SP2 - Build script that will automate installation and uninstall of application, configures target system and will perform all the necessary application customization as per customers' requests thru the use of bat files, visual basic scripts and powershell scripts - Perform User Acceptance Test for finished package application - Creates and modifies different objects such as ``Application Object'', ``Package Object'', and ``Task Sequence Objects'' for Application Deployment on SCCM 2012 console as per customer requests - Performs peer QA for packaged application to ensure maximum standard packaging and customer compliance - Serve as a standby support resource for incidents while packaged application is undergoing UAT, pre- pilot and pilot stage
  
  

• Software Distribution Specialist

  Sep 2014 - Sep 2015

  
  
  • Monitors ticketing system for work assignments (incidents) - Follows ITSM/ITIL framework to deliver services - Provide 2nd level incident support for SCCM software package distribution and windows update release - Prepares and deploys licensed applications to end users (workstations)/servers using SCCM - Resolves and troubleshoots customers' machines with issues using SCCM tools - Software deployment via SCCM 2007/2012 and/or Active Directory
  
  

• Junior Software Application Engineer

  Feb 2013 - Sep 2014

  
  
  • Packaging of MSI and Windows Installer Technology using Adminstudio 11.5 and/or Installshield and deployment using Radia - Vendor .MSI customization using Transforms (.MST) - Usage of Setup Capture for the creation of Standardized MSI - VMware for testing packaged applications - Uses Windows XP or Windows 7 (32 and 64 bit) - Visual Basic Scripting for use in custom actions and/or application packaging - Resolving ICE errors of the packaged applications - Uses packaging tools including SetACLS, PsiExec, InstallRite, Regmon and BeyondCompare - Creation and Implementation of Merge Modules (.MSM) and Patches (.MSP) within an application package - Understand and isolate application and OS compatibility problems - 3rd line Support for application packaging issues
  
  

• Associate Internal Business Programmer/Analyst

  Oct 2011 - Jan 2013

  
  
  • Develop or build EDI (Electronic Data Interchange) maps (programs) (inbound or outbound) based on required documents, structures, and specifications from clients - Apply simple changes or enhancements to EDI Map data translation process or map logic - Do proper mapping to define map rules based on clients requirements - Perform unit testing - Troubleshoot of translation logs - Coordinate technical queries to EDI Specs Writers/ Analyst - Engage the client to obtain EDI requirements - Clarify and accurately capture EDI requirements - Develop the client map specification for handover to development - Ensure the completeness and accuracy of map specification - Update client map specifications for new functionalities and change requests - Collaborate with development, QA and deployment teams to resolve map development issues and queries - Provide map status update to clients, project managers and counterparts as necessary
  
  

• Associate Software Quality Analyst

  Feb 2011 - Oct 2011

  
  
  • Perform unit testing of EDI maps/programs - Troubleshoot of translation logs and ensure defect-free EDI maps/programs - Coordinate technical queries to EDI Specs Writers/ Analyst - Provide map status update to clients, project managers and counterparts as necessary
  
  

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Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2005 - Jan 2010