Brief Introduction

Seeking a challenging executive position where he can leverage his extensive experience in active directory management, network optimization, and application deployment to drive operational excellence and contribute to the strategic growth of a forward-thinking organization

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Skillset

• 12 years of relevant experience
• Active Directory
• Microsoft 365
• Microsoft Office
• Troubleshooting
• Uninterruptible Power Supply
• English
• Hiligaynon
• Eye for Detail
• Prioritising
• Repairs and Maintenance
• PowerShell
• VDI
• Windows Azure Platform
• Batch Processing
• Citrix Winframe
• End Users
• Endpoint Management
• Microsoft Windows 10
• Microsoft Windows 8
• Operating Systems

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Work Experience

• IT Technology Executive

  Aug 2022 - Sep 2024

  
  
  • Handling the deployment of system units and installation of tools and network configuration Hardware/peripheral repair Creation/deletion/modify of NTLogins using ActiveDirectory Maintaining and resolving network connectivity Maintaining and troubleshooting of the softphone and hardphone (Avaya, Genesys, Five9, Webex) Address client support tickets regarding hardware, software, and network concerns Manage Microsoft 365 and Microsoft Office applications
  
  

• IT Desktop Support Engineer

  Jan 2015 - Aug 2022

  
  
  • Handling the deployment of system units and installation of tools and network configuration Hardware/peripheral repair Creation/deletion/modify of NTLogins using ActiveDirectory Maintaining and resolving network connectivity Maintaining and troubleshoot softphone (Avaya) Address client support tickets regarding hardware, software, and network concerns Manage Microsoft 365 and Microsoft Office applications Maintaining Sophos AntiVirus Endpoint for all the systems
  
  

• Service Technician

  Jan 2012 - Jan 2015

  
  
  • UPS Installation/start-up and configuration UPS Preventive maintenance UPS Troubleshooting/repair
  
  

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Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2008 - Jan 2012