Brief Introduction

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

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Skillset

• No work experience
• Call Audits
• Calibration
• Agent Evaluation
• Customer Service

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Work Experience

• Quality Assurance Analyst

  Nov 2021 - Aug 2023

  
  
  • Monitor and evaluate agent calls to ensure the delivery of high-quality service in alignment with company objectives Assess calls originating from customer dissatisfaction with representatives to identify areas for improvement Plan and organize call calibration sessions for both operations and training teams to maintain consistency and quality in customer interactions Reason for Leaving: Laid off by the company
  
  

• Customer Service Representative

  May 2019 - Nov 2021

  
  
  • Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with product information, pricing, and availability Process orders, returns, and exchanges accurately and efficiently
  
  

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Education

• Degree:

  Major: Duration: Jun 2021 - Jan 2025