Brief Introduction

With over 12 years of extensive experience in Customer Service, Client Services, and Recruitment, I bring a diverse skill set to the table. My career spans more than 2 years as a Recruiter, encompassing the entire recruitment lifecycle from Sourcing to Offer, across various industries including Manufacturing, Banking, Pharmaceutical, Aviation, and Financial sectors in the US, Canada, and APAC regions. Additionally, I have 5 years of expertise in the backend of recruitment operations, managing Job Posting, Applicant Tracking Systems (ATS), Interview Scheduling, Offers, Hiring, Pre-employment, and Onboarding processes. Demonstrating strong leadership capabilities, I have effectively managed teams of up to 12 members, providing guidance, training, and fostering a culture of continuous improvement. Notably, I have been instrumental in generating analytical and comprehensive recruiting reports while spearheading process management and implementation initiatives.

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Skillset

• 10 years of relevant experience
• Managerial Skills > Team Management
• Cost Effectiveness
• Performance Management
• Client Services
• SLA
• Contract Agreements
• Contract Renewals
• ATS
• Onboarding Process
• Client Communication
• RingCentral
• Bullhorn
• Taleo
• Ceipal
• Lean Six Sigma Yellow Belt
• Lean Six Sigma Red Belt
• Recruitment Process

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Work Experience

• Employee Engagement Manager

  Jan 2023 - Sep 2024

  
  
  • Manage a team responsible for onboarding and administration processes, ensuring efficient and smooth operations. Collaborate with HR to enhance performance management processes, providing valuable insights and recommendations. Offer guidance on performance improvement plans and employee development strategies to foster a high-performing team. Oversee benefits reconciliation, COBRA administration, employment verifications, and actively participate in making payroll decisions. Conduct counseling and termination processes for consultants when necessary, ensuring adherence to company policies and legal regulations. Handle processing of Off billing and manage HRIS system, ensuring accurate and up-to-date employee records. Assist Operation and Account Managers with job requisition processes and agency approvals, facilitating smooth workflow. Work closely with the CEO and COO to implement operational strategies in HR/onboarding, employee relations, payroll, and administration. Collaborate with the Marketing and Sales teams to develop portfolios showcasing the company's capabilities. Serve as a liaison between employees and management, addressing concerns and fostering open communication channels. Partner with Account Managers and clients to identify and resolve workplace issues, implementing effective solutions to enhance productivity and employee satisfaction.
  
  

• MSP - Program/Advisory Consultant

  May 2022 - Sep 2024

  
  
  • Influences internal buyers or hiring managers regarding their talent acquisition needs. Provides consultative support to end users to clarify job responsibilities, skills, and other requirements of specific requisitions. Creates custom talent acquisition strategies per requisition based on hiring managers’ talent challenges. Collaborates with internal teams, including Program Managers and Engagement Coordinators/Specialists, to ensure consistent outcomes for clients, suppliers, and candidates. Offers subject matter expertise in talent acquisition, domain knowledge, industry, contingent labor, etc. Provides guidance to Engagement Coordinators on requisition supplier distribution and resume shortlisting strategies. Guides customers through managing all stages of requisition activity using VMS technology. Oversees VMS technology usage to ensure optimal, cost-effective, timely, and high-quality results. Provides oversight, training, and leadership to enhance end-user community and supplier partnerships. Works with Supplier Partnership Manager to identify supplier gaps or expansion opportunities within the program. Cultivates positive relationships with Pontoon MSP suppliers through regular communication. Manages and coordinates client and supplier interactions within assigned market area or skill set. Assists Program Manager and Supplier Manager in conducting program Standard Operating Procedures (SOP) training and updates for the supplier community. Communicates program procedural changes and updates to Pontoon MSP suppliers and client users promptly. Ensures suppliers effectively manage employee onboarding, relations, orientations, reviews, and offboarding activities. Builds and maintains proactive, positive relationships with client end users through regular communication. Conducts site visits and fosters communication with client end users within assigned market area or skill set. Supports supplier assessment efforts and updates as required. Participates in special projects and fulfills other assigned duties.
  
  

• Lead Recruitment Specialist

  Jun 2021 - May 2022

  
  
  • Managed a team consisting of 2 Coordinators and 1 Sourcer for the Account, overseeing their performance and ensuring alignment with objectives. Led training sessions and generated comprehensive reports for the team's ongoing development and performance evaluation. Collaborated closely with Clients and On-Site Recruiters to facilitate seamless process implementation and execution. Worked in tandem with job candidates, external recruiters, and HR professionals to fulfill organizational hiring requirements. Proficiently utilized Applicant Tracking Systems (ATS) to effectively manage and monitor applicant pipelines. Orchestrated the candidate journey throughout the recruitment process, from interview scheduling to successful onboarding. Conducted testing, screening, and initial interviews to assess candidate suitability. Prepared informative materials and maintained databases of qualified candidates' contact details. Engaged with department heads, hiring managers, and staff to coordinate recruitment efforts and facilitate the hiring process. Reason for leaving: Better work opportunity.
  
  

• Assistant Human Resources and Onboarding Manager

  Sep 2020 - Jun 2021

  
  
  • Managing a team responsible for onboarding, benefits reconciliation, COBRA, employment verifications, and actively making payroll decisions. Consoled and terminated consultants when required. Responsible for processing Off billing and managing HRIS system. Assisted Operation and Account Managers regarding Job requisition and Agency approvals. Worked side by side with the CEO regarding Operation implementation in HR/Onboarding. Reason for leaving: Better compensation and better work opportunity.
  
  

• Lead Recruitment Specialist

  Oct 2018 - Sep 2020

  
  
  • Managed 2 Coordinators and 1 Sourcer for the Account. In-charge of training and reports for the rest of the team. Coordination with Client and On-Site Recruiter regarding process implementation. Works closely with job candidates, off-site recruiters, and other human resources professionals in support of a business’ hiring needs. Specializes in ATS to manage and track applicants. Manage the flow of candidates through the recruitment process, from scheduling interviews to bringing new employees on board. Conduct testing, screening, and preliminary interviewing of potential employees. Prepare information packets and gather qualified candidates’ contact information. Interacts with department heads and hiring managers and staff to coordinate the recruitment and hiring of new employees.
  
  

• Recruitment Coordinator

  Feb 2018 - Sep 2018

  
  
  • Process Creation, Implementation, and Training Management Worked as a Sourcer and Administrator for the Account Spearheaded Training for New Joiners Works closely with job candidates, external recruiters, headhunters, and other human resources professionals in support of a business’ hiring needs. Specializes in ATS to track applicants. Manage the flow of candidates through the recruitment process, from scheduling interviews to bringing new employees on board. Conduct testing, screening, and preliminary interviewing of potential employees. Prepare information packets and gather qualified candidates’ contact information. Interacts with department heads, hiring managers, and staff to coordinate the recruitment and hiring of new employees. Reason for leaving: Better work opportunity and career growth.
  
  

• Recruitment Coordinator

  Jan 2017 - Jan 2018

  
  
  • Works closely with job candidates, external recruiters, headhunters, and other human resources professionals in support of a business’ hiring needs. Specializes in ATS to track applicants. Manages the flow of candidates through the recruitment process, from scheduling interviews to bringing new employees on board. Conducts testing, screening, and preliminary interviewing of potential employees. Prepares information packets and gathers qualified candidates’ contact information. Interacts with department heads, hiring managers, and staff to coordinate the recruitment and hiring of new employees. Spearheaded Training for New Joiners.
  
  

• Senior Recruiter III

  May 2014 - Jan 2017

  
  
  • Managed, handled, and provided analytical and well-documented recruiting reports to the rest of the team. Managed 8 Team Members as an Acting Recruitment Team Manager. Source and recruit candidates by using databases and job boards. Screen candidates' resumes and job applications. Design and implement overall recruiting strategy. Develop and update job descriptions and job specifications using ATS. Perform job and task analysis to document job requirements and objectives. Prepare recruitment materials and post jobs to appropriate job boards and job portals. Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule. Assessed applicants' relevant knowledge, skills, soft skills, experience, and aptitudes. Acted as a point of contact and built influential candidate relationships during the selection process.
  
  

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2006 - Oct 2010