Candidate #305032
2-Week Notice
Brief Introduction
Driven and detail-oriented customer service specialist with over two years of experience providing exceptional support in email and chat environments. Proven track record of effectively managing gaming accounts, addressing account and purchasing concerns, and handling billing inquiries.
Skillset
- No work experience
- Analytical Skills
- Communication Skills
- Critical Thinking
- Document Review
- Enthusiasm
- Negotiation Skills
- Self-motivated
Work Experience
Email Support / Chat Support
Aug 2022 - Apr 2024
- Collaborate with customers to verify account legal ownership, ensuring security and authenticity. Facilitate account restoration processes and manage credential changes to maintain data integrity and user access. Oversee and track customer account payments, ensuring accuracy and timeliness. Investigate and address unauthorized payments related to fraudulent activity, implementing appropriate measures to prevent future occurrences. Reason for Leaving: For personal growth and new work environment.
Barista Trainer
Jul 2017 - Jul 2022
- Deliver excellence in coffee preparation, mastering various brewing methods. Provide comprehensive training to individuals, covering both basic and advanced barista techniques. Mentor and support trainees in honing their skills and understanding the nuances of coffee preparation.
Junior Operation Manager
Jan 2016 - Apr 2017
- Supervise the production process, ensuring sufficient resources are available and coordinating all activities for seamless workflow. Develop workers' schedules, estimate costs, and prepare budgets to meet project deadlines effectively. Prepare reports and correspondence, oversee supply and equipment orders, and manage service contracts for office equipment to maintain operational efficiency. Reason for Leaving: For greener pasture.
Education
-
Degree: Bachelor of Arts
Major: Duration: Jan 2019 - Jan 2023Degree: Bachelor of Science
Major: Duration: Jan 2012 - Jan 2014