Candidate #324732
3-Week Notice
Brief Introduction
To utilize her extensive experience in the call center industry as a Customer Service Representative to effectively address customer needs, provide outstanding support, and contribute to enhancing overall customer satisfaction for the company
Skillset
- No work experience
- Ring Central
- Mozart
- Salesforce
- Avaia
- Microsoft Excel
- Outlook
Work Experience
Customer service representative
Oct 2023 - Sep 2024
- Client: Logistics Tools Utilized: Salesforce, Avaia, Outlook, Microsoft Excel, and Word Handle claims processing efficiently and accurately. Manage inbound calls and correspondence with customers to address both front and back-office needs. Provide technical support to customers regarding website-related issues. Maintain a high level of professionalism and customer service during interactions. Reason for Leaving: Primarily seeking career advancement; desires a more challenging role and better prospects.
Customer service representative
Nov 2021 - Nov 2022
- Average Daily Call Volume: 100 Tools Utilized: Ring Central, Company website, Mozart Address inbound calls from customers regarding healthcare-related inquiries. Facilitate medication dispatches ensuring timely delivery. Provide guidance to customers, especially the elderly, on medication usage and dosage. Offer basic troubleshooting assistance for any issues customers encounter. Assist customers with order placement and reimbursement processes, ensuring a smooth experience. Reason for Leaving: Relocation of the office to a distant location from home.