Brief Introduction

Seeking a dynamic customer service role where I can leverage my excellent communication skills and passion for assisting others to ensure exceptional customer experiences. Eager to contribute my proficiency in handling inquiries, resolving issues, and providing timely support to contribute to the overall success of the team and organization.

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Skillset

• No work experience
• Inbound
• Health insurance
• Email management
• Chat support
• Google workspace
• MS Office

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Work Experience

• Healthcare Representative

  Sep 2023 - Feb 2024

  
  
  • In charge of providing the benefits and eligibility of the members. Researching the availability of a generic medication. Assisting the member in organizing a medical appointment. Providing support to members in resolving claims and service complaints. Assisting a member in providing lists of participating pharmacies, facilities, and physicians. Reason for separation: seasonal account
  
  

• Support Ambassador - Airbnb

  May 2023 - Jul 2023

  
  
  • Helping clients confirm the availability of the listing attending to inquiries or concerns that guests may have during their trip. Coordinating with the listing’s host if a guest's concern necessitates immediate help. Accurately compute the remaining balance of the guest and generate revenue for the host Reason for separation: seasonal account
  
  

• Customer Service Representative - FedEx

  Jan 2022 - Mar 2023

  
  
  • Responsible for managing shipment tracking Organizing company owners' pick-up services Providing solutions for delayed or lost merchandise Maintain precise records of all shipments and submit daily reports. Reason for separation: better opportunity
  
  

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Education

• Degree: Bachelor of Arts

  Major: Duration: Jan 2019 - Oct 2023