Candidate #322594
Brief Introduction
Skillset
- No work experience
- Customer Service
- Ecommerce
- Phone support
- Email Support
- Chat Support
Work Experience
Customer Service Representative
Aug 2022 - Sep 2024
- Client: EMEA, Google Store (eCommerce) Assisted customers with placing orders and resolving delivery issues. Provided basic troubleshooting for non-functional phones and minor technical issues. Handled 10-15 customer calls/day, 3-5 chat support sessions/day, and 15-20 email inquiries/day. Utilized company website, Google tools, and Chromebooks for support tasks. Reason for Leaving: The account was recently moved to another site that is quite far from her location.
Customer Service Representative
Jun 2021 - Sep 2021
- Client: E-commerce (eBay) Assisted customers with placing orders and addressing inquiries and complaints. Managed 20-25 customer calls/day with an average handle time (AHT) of 30 minutes. Utilized Microsoft Office and the eBay website for support tasks. Reason for Leaving: Relocated back to Manila.