Brief Introduction

To gain employment as a Customer Success Support where I can apply my knowledge and skills that I have acquired from working in a healthcare account for three years. I have first-hand experience in checking for authorization, claims, benefits, and eligibility status. I was also promoted to be part of the escalations team, where we handle supervisor calls for claim-related issues, for the last five months. I want to pursue the same or another career path and be part of an amazing team that can help me improve my skills and gain knowledge, and in return, be beneficial to the company’s growth.

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Skillset

• 4 years of relevant experience
• Problem Solving
• English Communication
• Phone Support
• Healthcare Account
• Complaint Handling
• Empathy
• HIPAA
• Conflict Resolution
• Escalation Calls
• Teamwork
• Attention to Detail

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Work Experience

• Provider Claim Support

  Feb 2020 - Oct 2024

  
  
  • As a healthcare provider service representative, I assist provider in verifying eligibility and benefits, as well as checking for authorization and claim status
  • I also do web support to assist provider with technical issues related to their provider portal account
  • Answering inbound calls as part of the escalations team for claim related issues.
  
  

• Customer Service Representative

  Oct 2019 - Jan 2020

  
  
  • Provide prompt and efficient service to customers, addressing their inquiries, concerns, and complaints. Maintain comprehensive knowledge of the products and services offered by the retailer to effectively assist customers. Handle customer orders, including order entry, tracking, and resolving issues related to order fulfillment. Reason for Leaving: Seasonal account.
  
  

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Education

• Degree: Bachelor in Secondary Education

  Major: Duration: Jun 2016 - Mar 2019