Brief Introduction

Experienced Customer Service Representative with over 5 years in the BPO industry, skilled in handling diverse customer inquiries and issues across various platforms. Adept at using CRM tools like Zendesk and Salesforce to manage customer interactions efficiently. Known for strong problem-solving skills, adaptability, and a commitment to enhancing customer satisfaction.

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Skillset

• 6 years of relevant experience
• Customer Satisfaction
• Managerial Skills > Team Management
• Customer Service
• Complaint Handling
• Handling Enquiries
• Problem Solving
• Results-Driven
• eCommerce
• Citrix Winframe
• SAP CRM
• SAP HR TIM
• Salesforce.com
• Zendesk

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Work Experience

• Team Leader

  Jul 2022 - Jun 2024

  
  
  • * Led a team in providing excellent customer service, improving team performance and customer satisfaction.
  
  

• Customer Service Representative

  Feb 2021 - Jul 2022

  
  
  • * Offered quality service to both professional workers and DIYers. * Ensured product availability and updates, enhancing customer confidence.
  
  

• Customer Service Representative

  Nov 2019 - Aug 2020

  
  
  • Ibex Global Solutions Inc Phil.- IT Shaw Center Mall, Nueve de Pebrero corner ------- * Assisted business and residential clients with logistics and parcel tracking. * Provided accurate shipment modifications and updates.
  
  

• Customer Service Representative

  Apr 2019 - Jul 2019

  
  
  • 19th Floor Bonifacio One Technology Tower BGC ------- * Assisted American customers with home improvement requests. * Promoted additional services and successfully transferred calls to third-party companies.
  
  

• Customer Service Representative Agent - Retention Department

  Apr 2018 - Dec 2018

  
  
  • Sitel Ortigas- Eton Cyberpod Edsa cor Ortigas ( * Managed inbound and outbound calls for a major ------- * Retained customers by resolving issues and offering additional services.
  
  

• Customer Service Representative

  Sep 2017 - Nov 2017

  
  
  • Concentrix Cubao- Spark's ------- * Addressed customer inquiries and concerns for an e-commerce account. * Resolved issues related to third-party sellers, ensuring customer satisfaction. Sitel Ortigas- Eton Cyberpod Edsa cor Ortigas Pasig
  
  

• Customer Service Representative

  Feb 2016 - May 2016

  
  
  • PCube Cubao- 20th Avenue Cubao Quezon City * Managed inbound calls from the USA and Spain, addressing customer issues related to gadgets such as Ematic US, Cubby ------- Kids Tablet, and XOvision car accessories
  • * Provided accurate responses and resolutions via email support. * Handled dissatisfied customers with professionalism and effective communication.
  
  

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Education

• Degree: BA

  Major: Duration: Jun 2014 - Sep 2016