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Candidate #338721

2-Week Notice

Brief Introduction

With extensive knowledge of providing clerical, customer service, and administrative assistance online. Eager to effectively handle correspondence and scheduling tasks, manage research, and reporting work for the company

Skillset

  • 5 years of relevant experience
  • SAP
  • Email and chat support
  • customer service
  • administrative assistance
  • Data entry

Work Experience

  • Sales Operations Specialist

    Jun 2019 - Jan 2024


    • Clients (SG, PH, ID, TW, VN, KR, TH, IN, MY) ------- Role Description: * Serve as the primary point of contact for sales order creation (Customer PO) and purchase creations (Vendor), maintaining strong relationships and ensuring timely and effective communication for our Asia Partners. * Receives actual purchase orders from Customers from the Philippines, Singapore, Indonesia, Taiwan, Vietnam, India (thru GSCS), Thailand, South Korea and Malaysia. once a confirmed CPO (customer purchase order) is received, it is forwarded or assigned to the right agent or department. * Update customer data and maintain the SAP to ensure accuracy and completeness of customer information and order received
    • * As a coordinator, also in charge in MIGO and sending of e-deliveries. * As an end-to-end OM (order management), we handle orders addressed to accredited vendors like Palo Alto, Splunk, Solarwinds, Broadcom and many more.

  • Sales Assistant

    Sep 2018 - Jun 2019


    • Role Description: * Coordinated travel arrangements, often requiring multiple changes and adjustments due to changing schedules and priorities for the Sales Agent. * Managed emails and phone calls, screening and prioritizing inquiries and routing to appropriate individuals for action
    • * Organized and managed internal and external events, including meetings, conferences, and customer visits needed by our Sales Team. * Contributed to the development and implementation of new administrative processes and procedures to improve efficiency and effectiveness
    • * Managed tasks such as financial reporting related to the team.

  • Senior Customer Service Associate

    Jun 2013 - Jun 2014


    • (Country: US and CA clients) ------- Role Description: * Handled outbound calls from new and returning customers, responding to inquiries, resolving problems if there are and activating the account. * Informs the client of the services they have acquired
    • Make sure the clients are well informed and can easily get at hand with the system they activated with us. * Observe confidentiality procedures while we register and follow accountable documentation to ensure the appropriate level of security and control in the system.

Education

  • Degree: AB

    Major: Duration: Jun 2007 - Mar 2011