Brief Introduction

In the current position at AltareSources Philippines, the candidate has served as a Customer Service Representative since March 11, 2019, engaging with clients through phone calls, email, and chat support. Previously, they held a similar position at NCO Philippines from October 2012 to April 2013, where their responsibilities primarily involved handling inbound calls.

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Skillset

• 8 years of relevant experience
• chat
• email
• email clients
• phone
• answering phones

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Work Experience

• Customer Service Representative

  Mar 2019 - Jan 2025

  
  
  • Handling customer inquiries via phone: The candidate adeptly manages incoming calls, ensuring effective communication to address customer needs and concerns promptly. Providing email support: They demonstrate proficiency in responding to customer queries and issues via email, offering timely and informative solutions to meet customer needs and maintain satisfaction. Engaging in chat support: Utilizing chat platforms, the candidate offers real-time assistance to customers, resolving issues promptly and providing support tailored to individual needs
  • Their adeptness in multitasking allows them to manage multiple chat conversations simultaneously while maintaining quality service.
  
  

• Customer Service Representative

  Oct 2012 - Apr 2013

  
  
  • Phone support: The candidate efficiently handles incoming calls, addressing and resolving customer concerns with professionalism and attentiveness.
  
  

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Education

• Degree: Bachelor of Science in Psychology

  Major: Duration: Jun 1995 - Apr 1997