Brief Introduction

I am a Graphic Designer with experience in taking on creative challenges for various industries. Although my skillset is mainly focused on Graphic Design, working with various teams allowed me to expand my skillsets which are necessary to meet the needs of my previous companies. I continue to explore my creativity by also working Freelance to take on projects that would further improve my skills.

Skillset

• 7 years of relevant experience
• Packaging Design
• Graphic Design
• Video Editing
• Social Media
• ECommerce
• Canva
• Capcut
• Front End Design
• Shopify
• E-commerce Platforms
• Slack
• ClickUp
• Marketing Collaterals
• Social Media Management
• Product Packaging Design
• Photography
• Adobe Illustrator
• Adobe Indesign
• Adobe Photoshop
• Adobe Premier

Work Experience

Graphic Designer

Mar 2020 - Aug 2022



• Handled an e-commerce account based locally
• Worked mostly in creating graphics for e-commerce, and promotional materials for print and web usage such as brochures, catalogs, and social media ads
• Created graphics, banners, and mockups to improve the look of the company's website. Created packaging design for various products of the company
• Created an e-commerce platform from scratch
• Worked with Shopify
• Employment Gap: handled freelance roles for graphic design for the beauty and wellness industry.

Graphic Designer

Aug 2018 - Sep 2019



• Handled clients from clubs and the casino industry based in Australia
• Created print materials for promotions such as posters, flyers, event banners, and even menus and other materials needed for Major Promotions and Events for various clients in Australia
• Created graphics for social media and web usage such as Instagram and FB posts, as well as web banners. Assisted in expanding the assets library that is easily accessible to the entire team. Reason for leaving: the management removed the employee benefits such as leave credits.

Graphic Designer and Video Editor

Sep 2016 - May 2018



• Handled a sports company based locally. Created graphics for various usage - for print such as posters, flyers, and banners for events, sales kits, and for social media promotions such as Instagram and FB posts. Created graphics such as lower thirds and for video content and broadcasts
• Participated and handled pre and post-production shoots for broadcast channel content. Handled various marketing collaterals.

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Education

• Degree: Bachelor's Degree

  Major: Duration: Jun 2010 - May 2015
  

Brief Introduction

A passionate artist, and skilled Graphic Designer. With a keen eye for creativity, meticulous attention to detail, and a drive to achieve exceptional results, I bring over 5 years of experience in the field of advertising.

Skillset

• 5 years of relevant experience
• Marketing Collaterals
• Graphic Design
• Packaging Design
• ECommerce
• Social Media Content Creation
• Communication Skills
• Product Design
• E-commerce Platform Layout
• Content Photoshoot
• Print Media
• Adobe Lightroom
• Photography
• Adobe Illustrator
• Adobe Photoshop
• Adobe Lightroom
• Canva
• Shopify
• Hubstaff
• Corel Draw

Work Experience

Graphic Designer

Aug 2021 - Sep 2023



• Handled an e-commerce company based in Hong Kong
• Created advertising content for E commerce products
• Edited raw before and after photos. Changing revisions in a timely manner to meet deadlines. Constructed packaging designs with mockup. Work on Shopify advertisements such as infographics.

Graphic Designer (part-time)

Aug 2020 - Sep 2024



• Worked for a construction company based locally
• On-call artist
• Work closely with local clients and small businesses to design graphics and marketing collaterals. Create content in order to increase engagement in the online community.

Senior Graphic Designer

Jul 2017 - Aug 2020



• Worked for a local retail company
• Responsible for making product designs specifically bag designs. Produced ads for E-commerce brands on platforms like Facebook and Instagram. Created pattern designs, and marketing collaterals. Handled creative job orders for different brands of the company. Directed and executed product shoots and photoshoots. Handled e-commerce platform layout designs
• Responsible in photoshoots for products and models.

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Education

• Degree: Bachelor's Degree

  Major: Duration: Jun 2013 - Mar 2017
  

Brief Introduction

Seasoned HR Professional that has exposure to PH, US, and AU setup and with 5+ years of experience in Onboarding, Offboarding, Timekeeping, Learning and Development, Employee Engagement, Graduate Program, Employee Benefits, and has shown adaptability, reliability, resilience, improvement, and excellence at work.

Skillset

• 6 years of relevant experience
• Time Clocks
• Compensation And Benefits
• Employee Engagement
• Offboarding
• Onboarding
• Point Of Contact
• Scheduling
• Staff Development And Training > Learning And Development
• Timesheets
• DocuSign
• Oracle

Work Experience

People & Culture Administrator

Nov 2022 - Sep 2024



• * Onboarding Process (Employment contract generation; System account creation; Sending of contract via DocuSign; Sending notification email to managers and new starters; Updating information in Oracle; Initiating creation of new starter's user account.) to Offboarding Process (Termination notification to various people/team, Sending exit survey, payroll email, termination of account) * Drafted the working files of each Line of Business which contributed to the success Performance Development Program / Annual Review process
• Provide support with the Graduate Program (contact of Graduates for concerns, setting up and monitoring of trainings, meeting, and collaboration with Graduate Committee) * Other tasks such as: Creating, extension, and termination of external users' account and access to systems; Creating letters needed such as Certification of employment, Jury duty letter, Contract Variation letter, etc.; Processing of Parental Leave, Leave With Pay, and Unpaid Leave as well as the extended leave; etc.

Human Resources Administrator

Aug 2020 - Nov 2022



• * Promoted from HR Clerk to HR Administrator effective April 1, 2022. * Main tasks: processing of timekeeping (including timecard concerns, issues, notifications, and updates); Processing of garnishment (levy and support order); Assigning and monitoring learning courses of employees required by state law; Processing of terminations and making sure they are aligned on each state's laws
• (Offboarding); Assigning and monitoring newly hired employees to the New Hire Orientation Course/Video
• (Onboarding); Cleanup & Update Job ads on Indeed and Paycom, & gather CV on Indeed for hiring managers (Recruitment); Do Background Audits and uploading them into the system
• * POC for COVID-related concerns and compliance posters concerns in each state for the company's branches
• * Other tasks include the following: Create shipping labels every month for employees' anniversaries; Update the Paycom system (birth dates, nicknames, work emails, termination dates, status, accruals, etc.); Pull up reports of employee information needed by HR and other departments
• (Weekly, Monthly, and as needed); Monitor filed and approved unpaid time off; Assisting the whole HR team

Human Resources Specialist

May 2017 - Mar 2020




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Education

• Degree: Bachelors Degree

  Major: Duration: Jun 2013 - May 2017
  

Brief Introduction

To leverage my strong organizational and time-management skills, exceptional communication and interpersonal abilities, and the capacity to work both independently and as part of a team, while also showcasing my detail-oriented nature and ability to handle multiple tasks simultaneously. My extensive experience in customer service and team management, coupled with my expertise in conducting root cause analysis and providing coaching for behavioral improvement, allows me to contribute effectively to any organization's success while continually seeking opportunities for growth and improvement

Skillset

• 10 years of relevant experience
• Managerial Skills
• Audit
• Inside Sales
• Lead Generation
• Salesforce.com
• Outbound Sales
• Appointment Setting
• Cold Calling
• Customer Retention
• Invoicing
• Upselling
• Atlas
• Quick View
• Avaya
• Salesforce
• Microsoft Tools
• Power BI
• Managerial Skills
• Inside Sales
• Invoicing

Work Experience

Inbound/Outbound Sales Representative

Feb 2023 - Sep 2024



• Handle Inbound/Outbound Sales
• Answer incoming calls and make outgoing calls to potential leads in negotiating an offer with their beloved or junked cars to increase the company's revenue. Reason for leaving: Job Stability

Team Manager

Aug 2021 - Feb 2023



• Handled a telecommunications account based in the US
• Take escalated calls and close sales by providing new products and services to the customers
• Provide assistance to direct reports and guide them in resolving customer issues. Coaching experts about their behaviors and set action plans for development
• Audit agent’s call interaction and provide coaching for opportunities found to ensure that they are meeting the required KPIs of the account
• Analyzing data and creating a glide path for development
• Site performance reporting
• Reason for leaving: prefers a WFH setup to be with his family.

Team Manager

Jul 2019 - Aug 2021



• Handled a telecommunications account based in the U.S. Provide assistance to direct reports and guide them in resolving customer issues. Coaching experts about their behaviors and set action plans for development
• Audit agents’ call interaction and provide coaching for opportunities found to ensure that they are meeting the required KPIs of the account
• Analyzing data and creating a glide path for development Site performance reporting.

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Education

• Degree: Undergraduate

  Major: Duration: Jun 2008 - Mar 2009
  

Brief Introduction

Experienced Executive Assistant with 15 years of supporting high-level executives in multinational companies. Holds a Master's degree in Business Administration. Proven track record in managing administrative tasks, facilitating international client meetings, and coordinating extensive international travel. Exceptional calendar management skills and a proactive approach to optimizing processes. Trusted partner known for maintaining confidentiality, integrity, and fostering long-term relationships.

Skillset

• 15 years of relevant experience
• Event Planning And Coordination
• Budgeting And Expense Management
• Record Keeping And Organization
• Research Skills
• Weekly And Monthly Reports
• Document Processing
• Calendar Management
• Executive Assistant
• Travel Coordination
• Proficiency In Microsoft Office Suite (Word
• Excel
• PowerPoint
• Outlook)
• Database Management
• Administrative Support
• Proficiency In Microsoft Office Suite (Word
• Excel
• PowerPoint
• Outlook)
• Calendar Management
• Administrative Support

Work Experience

Administrator

Sep 2018 - Mar 2022



• Coordinating and Managing appointments, meetings and conference rooms for Site Director. Welcoming and Assisting guests/visitors and planning refreshments. Arrange hotel bookings and transportations for coming guests. Organize domestic/international travel arrangements for Site director and employees. Prepares visa application and immigrations letters Assists in planning and arranging events, including organizing catering. Checking of Invoices, Expense Reports, handles Petty Cash. Provide Administrative support for Operations Management team. Support HR Hiring through calling the applicants, Medical and Background. Investigation endorsement and etc.

Administrative Assistant

Sep 2010 - Jun 2016



• Maintains executive’s appointment schedule by planning and scheduling meetings, conferences and teleconferences. Prepares weekly and monthly reports by consolidating and analyzing information. Records executive meeting minutes and monitors open issues. Facilitates appropriate visa for expatriates coming from different countries to legalize stay in the Philippines. Facilitates employment permits for alien expats from Department of Labor and Employment. Facilitates domestic and international trips and hotel bookings of the Director and Executives. Responsible for passport processing for traveling associates and maintains records for updates. Responsible for VISA processing for support and training abroad. Makes company certifications and other documents needed by embassies, foreign affairs offices, and travel agencies Acquire approval from the Bureau of Immigration on travelers who departs directly from Cebu to international destinations. Preps up travelers on their upcoming travel as to travel documentations and related technical concerns. Coordinates with counterpart for vehicle and accommodations (apartment/hotel) for international assignments
• (USA, Asia and Europe) HR counterparts. Provide regular updates to managers about the on-going travelers and give weekly reports on their status. Corresponds with the Insurance company for the insurance coverage for travelers going abroad to provide them with needed assistance on health and emergency situations. Facilitates internal documentation like Employee Travel Request, Short Term Assignment and Travel checklist, ensuring that appropriate approvals are granted.

Executive Secretary

Feb 2008 - Sep 2010



• Plan for Daily, Weekly and monthly itineraries assigned from immediate superior. Arrange flight ticket and hotel reservations assigned by the President or by the General Manager. Purchase items/foods for the President and General Manager. Prepare and submit PEZA(Philippine Economic Zone Authority) Quarterly Operations Report. Process bank transactions assigned by the General Manager. Check & Perform 5s at the President’s, General Manager’s and Conference room. Research and Development In-charge (International Suppliers).

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Education

• Degree: Masters

  Major: Duration: Jun 2014 - Oct 2016
  

  Degree: Bachelor of Science

  Major: Duration: Jun 2009 - Jun 2013
  

Brief Introduction

A highly-motivated individual seeking an employment in a reputable and team-oriented organization where I can utilize my customer service, data entry, and organizational skills to support an efficient day-to-day operations and success of the company.

Skillset

• 4 years of relevant experience
• Technical Support
• Email Support
• Chat Support
• Attention To Detail
• Strong Work Ethics
• Written And Verbal Communication
• Teamwork And Collaboration
• Critical Thinking And Problem-solving
• Tech Savvy

Work Experience

TICKET SUPPORT REPRESENTATIVE

May 2021 - Jan 2023



• Assists customers by responding to chats and emails regarding order inquiries, issuing return authorizations, cancellations, and return credits. Analyzes customers’ concerns with their orders, provides efficient resolution, and determines if an issue needs to be escalated. Data Entry - Reviewing and inputting accurate data to ensure that the sales and returns are appropriately documented.

TECHNICAL SUPPORT REPRESENTATIVE

Jan 2019 - Oct 2020



• Properly verifies member’s account and identifies the concern. Handles setup and resolves problems related to setting up mail clients on various desktops and mobile platforms. Handles general knowledge of mail-related products and/or services, while assessing needs and suggestions and promoting alternative products and services Handles billing activities: Payments, Cancelation of subscription and refunds. Handles and properly documents cases that need to be escalated (compromised accounts, fraudulent activities, and other billing concerns)

CUSTOMER CARE SPECIALIST

Nov 2017 - Feb 2021



• TIER 1 - Answers customers’ inquiries and assists them by determining which department should they be transferred to for further help. TIER 3 - Handled processing of customer’s healthcare insurance application.

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Education

• Degree: College Undergraduate

  Major: Duration: Jun 2015 - Apr 2017
  

Brief Introduction

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Skillset

• 1 year of relevant experience
• Customer Service
• AVAYA 1X
• Front End Programming
• Google Mail

Work Experience

Advisor I, Customer Service

May 2022 - Sep 2024



• Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Communicating with customers through various channels

Education

• Degree: College Degree

  Major: Duration: Jul 2018 - Jun 2022
  

Brief Introduction

Results-driven SEO analyst with 7 years of experience. Improved organic search rankings for more than 300 campaigns that are based in the US, UK, AU, NZ, PH, and other countries. Websites vary from small, and medium businesses, to enterprises. Each of these websites has had increased organic traffic and sales conversion. Seeking to leverage exemplary project management skills, data analysis skills, and broad technical SEO knowledge as an SEO strategist.

Skillset

• 7 years of relevant experience
• Keyword Research
• Google Analytics
• On-page SEO
• Screaming Frog
• Website Auditor
• Tableau
• SEO
• Technical SEO
• WordPress
• Magento
• Shopify
• Ahrefs
• Google Search Console
• Google Tag Manager
• SEMrush
• Keyword Research
• SemRush

Work Experience

SEO Manager

Jan 2023 - Sep 2024



• Enhanced organic search results and increased sales through effective SEO strategies. Collaborated with SEO specialists, content writers, and link builders to implement SEO best practices. Collaborated with web designers and developers to improve site navigation and search engine rankings. Implemented process improvements to enhance efficiency and collaboration. Demonstrated strong project management, analytical, and communication skills Reason for leaving: Better Opportunity

Senior SEO Analyst

Apr 2017 - Jan 2023



• Created 300+ SEO campaigns for websites with complex media and big structures. Used Google Keyword Planner and other tools to perform detailed keyword research in order to identify and analyze current online market trends. Developed and implemented SEO strategies that significantly increased the website's ranking and attracted more potential customers to the website. Evaluated and monitored campaigns' performance; provided beneficial advice and support to colleagues. Achieved 1st‑page rankings across all major search engines and increased daily visitors within 1 year
• Google Analytics certified. Stayed up‑to‑date with the newest SEO guidelines and trends Reason for Leaving: Career Growth

Digital Marketing Specialist

Jul 2016 - Apr 2017



• Uploaded on‑page and off‑page submissions that include guest blogs, editorials, press releases, and videos. WordPress implementations Basic Magento implementations Basic Shopify implementations

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Education

• Degree: Bachelor of Science in Business Administration (BSBA)

  Major: Duration: Jun 2011 - Jun 2015
  

Brief Introduction

Responsible for monitoring, maintaining, and troubleshooting a company's network infrastructure and ensure smooth functioning of network systems by identifying and resolving issues in timely manner.

Skillset

• 10 years of relevant experience
• Troubleshooting
• Network Hardware
• Network Infrastructure
• ISP
• LAN/WAN
• DNS
• Network Monitoring
• Routing/Switching
• Service Now
• PuTTy
• WinBox
• English Communication
• Problem Solving
• Escalation Support
• Network Configuration
• NOC
• Checkpoint Router
• Fortinet Router
• DHCP
• ITSM

Work Experience

Level 3 NOC Engineer

Jul 2020 - Sep 2024



• Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process) Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP) Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN. Systems, routers, switches, firewalls, access points Diagnose simple to mid -level of complexity incidents and factors affecting network or infrastructure performance . Coordinate with CLEC's, ILEC's and ISP's to resolve issues
• Handling escalation cases/tickets which requires more detailed troubleshooting.

NOC Engineer

Sep 2019 - Jun 2020



• Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process). Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP). Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN Systems, routers, switches, firewalls, access points.

NOC Engineer - Pomeroy

Apr 2018 - Sep 2019



• Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process). Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP). Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN Systems, routers, switches, firewalls, access points.

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Education

• Degree: Bachelor of Science

  Major: Duration: Sep 2024 - Sep 2024
  

Brief Introduction

Seeking a new role that will enhance my writing, researching and organizational skills more and will help me acquire new skills that will further aid me in giving the clients the quality service they need

Skillset

• 6 years of relevant experience
• Typing 60 Wpm
• Researching
• Editing
• News Analysis
• Multitasker
• Transcription Services
• Data Entry
• Microsoft
• Team Worker
• News Writing

Work Experience

Editor 2

Nov 2022 - Mar 2024



• ▪ Conspicuously edits transcripts ranging from earnings calls, annual general meetings, business conferences, Investor and Capital Market Days, etc. ▪ Exposed to calls from the US and heavily-accented regions such as Latin America, Asia-Pacific, and EMEA ▪ Collates keywords to aid a dictionary tool linked to the development of transcript automation

Daily Briefings Broadcast Editor

Sep 2021 - Nov 2022



• ▪ Attentively gather and concisely edit broadcast media items and then include them in the Daily Briefings to be sent to various Australian/New Zealand clients ▪ Mainly processes voice-to-text media items ▪ Works on 2-5 government and/or corporate clients on a daily basis

Newsdesk Executive

Aug 2018 - Sep 2021



• ▪ Precisely edits broadcast items and decides whether they are relevant to Australian/NZ clients or not ▪ Diligently answers client emails who have urgent media clip requests ▪ Provides detailed data feedback on automation system upgrade (data entry on Google Sheet)

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Education

• Degree: Bachelor's

  Major: Duration: Jun 2011 - Apr 2015