Brief Introduction

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Skillset

• 11 years of relevant experience
• Software Development

Work Experience

Solutions Developer

Jul 2022 - Jan 2025

Education

• Degree:

  Major: Duration: Jan 2025 - Jan 2025
  

Brief Introduction

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Skillset

• 15 years of relevant experience
• C#
• MySQL
• PHP
• Linux
• Apache WEB Server
• Laravel
• Microservices
• MariaDB
• WooCommerce
• CodeIgniter
• Microsoft Visual C++ .NET
• Database Migration
• Hardware Platforms
• Mobile Applications Development

Work Experience

Development Lead/Senior Full Stack Developer

Oct 2021 - Aug 2023



• Involved in the development of a Billing and Provisioning System for an Australian firm using Linux, Apache, MySQL, PHP, and Laravel Framework Works closely with the Business Analyst and stakeholders to understand the business requirements and helps to translate into technical requirements for the team Involved in the development of Trendmicro Virus Expert System using MS Visual C# .NET technology Reason for Leaving: The company underwent a transition to another BPO, resulting in a lack of project assignments

Senior Full Stack Developer

Oct 2008 - Dec 2020



• Involved in the development of Korean Online Casino (r-44.com) using PHP, MySQL (MariaDB), and Laravel Framework under a Linux environment Developed Multiplayer Baccarat Game Server and Client using Tomcat, Java, MySQL, and Websocket Headed the development of x2wave’s Integrated Hospital System based in Care2x using LAMP (Linux, Apache, MySQL, PHP) and Javascript technologies (Ajax, jQuery) Reason for Leaving: The company faced financial difficulties stemming from client-related issues, impacting job stability

Senior Full Stack Developer

Jan 2005 - Sep 2008



• Developed “Lucky DOS” small-town lottery system using PHP, MySQL, and CodeIgniter framework. Developed real-time multithreaded game socket communication system for casino games using Visual C++ .NET and Oracle Performs Linux and Windows server administration (web and game servers) Reason for Leaving: Changes in management systems coincided with the company's bankruptcy

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Education

• Degree: College Degree

  Major: Duration: Jun 1993 - Mar 1997
  

Brief Introduction

To be able to work in a company where I could build a career path and utilize my knowledge and ability, and at the same time would be given an opportunity to grow and become a better person

Skillset

• 1 year of relevant experience
• Receptionist
• Cashier
• Customer Service
• Hospitality

Work Experience

Hostess/Cashier

Sep 2021 - May 2022



• Handling phone inquiries and managing reservations Greeting and seating guests to ensure a positive dining experience RFL: Returned to the Philippines due to pregnancy.

Receptionist

Aug 2019 - Aug 2021



• Welcoming guests and addressing inquiries with excellent customer service Handling guest complaints and requests related to food, beverage, and service RFL: Company closure due to bankruptcy.

Sales Promoter

Jan 2015 - Jun 2019



• Demonstrating product features and acting as a liaison between product and customer Promoting products and offering beauty consultations to potential consumers RFL: Company closure.

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Education

Brief Introduction

Mark has accumulated a wealth of experience in the IT support field, showcasing his skills in diagnosing and resolving technical issues across various roles. At VXI Global Solutions, Inc., he served as a Technical Support Representative, adept at identifying and escalating faults related to television and internet services for Comcast. Subsequently, at Atos Information Technology, Inc., he functioned as an IT Service Desk Analyst, providing support via voice, chat, and email, while also contributing to ticket management and knowledge base articles. In his most recent role as a Senior Service Desk Analyst at HCL Technologies Philippines, Inc., Mark demonstrated proficiency in providing both first and second-level support, troubleshooting hardware and software issues, and offering technical guidance to users facing complex system challenges.

Skillset

• 4 years of relevant experience
• Software Troubleshooting
• Account Management
• Mobile Device Management
• Account Provisioning
• Ticketing Systems
• Technical Support
• Technical Analysis
• Hardware Troubleshooting
• Troubleshooting
• Service Requests
• Microsoft Office 365
• Working Independently
• Active Directory
• Mainframe
• Remote Desktop
• ServiceNow

Work Experience

Senior Service Desk Analyst

Dec 2021 - Jan 2024



• Provide first and second level of support to users via different channels. Respond to IT support requests. Maintain IT documentation including network and user details. Troubleshoot hardware and software issues. Perform remote troubleshooting. Monitor phone queues while attending to unresolved tickets. Escalate tickets to appropriate resolver teams. Provide complex and unique technical troubleshooting. Serve as a Technical Advisor to users with complex systems issues by resolving or conferring with technical personnel. Reason for leaving: Seeking greener pastures

IT Service Desk Analyst

Jan 2021 - Sep 2021



• Provide first level of support to users via voice, chat, and email. Create Intake, Incident, and Service request tickets. Run daily reports, identify any special requests, and ensure report accuracy. Troubleshoot hardware, software, and network operating issues over the phone. Contribute to knowledge base articles. Reason for leaving: Contractual role

Technical Support Representative

Apr 2019 - Jul 2020



• Identify issues with users' televisions and internet via screen share and provided tools. Diagnose and escalate faults. Engage in hardcore billing and selling of LOB's of Comcast.

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Education

• Degree: Bachelor of Technology Major

  Major: Duration: Jan 2015 - Jan 2019
  

Brief Introduction

Having been part of the BPO industry for almost a decade, I am dynamic and flexible when it comes to work. Results-driven customer service representative with the ability to provide effective and excellent customer service.

Skillset

• 14 years of relevant experience
• GDS Sabre
• Eye For Detail
• Empathy
• English Communication
• PNR Creation
• Ticket Issuance
• Flight Cancellation
• Airline Coordination
• Phone Support
• Email Support
• Chat Support
• Customer Service
• Complaint Handling
• Business Improvement
• Customer Escalations
• Customer Satisfaction
• Travel Arrangement

Work Experience

Travel Consultant

Sep 2021 - Jan 2025



• Provide comprehensive assistance to corporate business travelers throughout their travel journey. Arrange travel plans including flights, accommodations, and transportation for corporate clients. Offer prompt assistance and support for any changes, modifications, or special requests related to travel bookings. Utilize expertise in Sabre GDS to efficiently manage and modify travel reservations. Ensure accuracy and timeliness in all travel arrangements to meet the needs and expectations of corporate clients. Reason for Leaving: Looking for a work from home setup.

Senior Travel Expert

Jun 2019 - Jul 2022



• Provide exceptional customer service to travel customers worldwide, primarily assisting with changes to their travel itineraries, particularly for flights. Respond promptly to customer inquiries regarding travel details, deals, and prices, offering accurate and relevant information. Assist customers in resolving issues related to changes in their travel plans, including emergencies and weather-related disruptions. Utilize expertise in SABRE Global Distribution System (GDS) to efficiently manage and modify travel itineraries according to customer needs and preferences.

Marketing Assistant

Jun 2017 - Apr 2019



• Manage partnership with motorcycle dealers in areas of Cebu City, Lapu-lapu City, Toledo, Balamban, and Cebu Provinces. Monitor improvements per dealer branch Provides support system to each motorcycle dealers assigned. Provides marketing strategy for business improvement. Coordinate with Management and Dealers partners issues and assistance.

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Education

• Degree: Master's Degree

  Major: Duration: Jan 2025 - Jan 2025
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2025 - Jan 2025
  

Brief Introduction

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Skillset

• 8 years of relevant experience
• .Net Framework
• MS SQL
• C#
• Azure DevOps
• REST API
• Jira
• Agile
• MS Azure
• Unit Testing
• Integration Testing
• JQuery
• .Net Core
• AngularJS
• NodeJS
• HTML

Work Experience

Software Engineer

Jun 2021 - Jan 2025



• Successfully executed integration, back-end engineering, and front-end tasks with a focus on data visualization Developed Vendor Management Software with expertise in product extraction Led the creation of a new job openings system for a client project using APIs, and gateways, and utilized technologies such as C#, and Azure Reason for Leaving: Seeking a permanent remote work arrangement for long-term employment

Software Developer

Mar 2020 - Jun 2021



• Spearheaded the development of an e-commerce site from inception Utilized AngularJS for the front-end and C#/.NET for the back-end development Implemented SQL databases to manage data effectively Reason for Leaving: Had a better job opportunity at N-Pax

Fleet Management, Backend Developer

Sep 2019 - Mar 2020



• Maintained and improved the functionality of the client's Azure Cloud Service application, ensuring its reliability and efficiency over time Demonstrated proficiency in a range of technologies essential to the project's success which encompassed .NET and .NET Core frameworks for backend development, C# programming language for application logic, and Node.js for certain aspects of the application Leveraged my expertise in Microsoft Azure to design, deploy, and manage the application effectively within the Azure cloud environment Reason for Leaving: Pursuing opportunities for personal growth and to step out of my comfort zone

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Education

• Degree:

  Major: Duration: Jun 2011 - Apr 2015
  

Brief Introduction

I am a sustainability practitioner with strong communication, negotiation, and analytical skills. A passionate leader with an unwavering dedication to success and a compassionate heart towards others.

Skillset

• 6 years of relevant experience
• Data Analysis
• External Stakeholders
• Analytical Skills
• Budgets & Budgeting > Budget Management
• Communication Skills
• Compassionate
• Interpersonal Skills
• Negotiation Skills
• Project Management

Work Experience

Assistant Sustainability Manager (Fixed-Term)

Aug 2023 - Jan 2024



• Tracks progress of country sustainability priority commitments and implementing country priority programs in compliance to the EPR law. Provides support to brands with purpose by analyzing data, and embedding sustainability in retail partnerships. Cross-functional coordination with local and global teams, leading meetings, and connecting people across a diverse work ecosystem. Reason for Leaving: under a fixed-term contract for 6 months, contract ending in January 2024

Advocacy Manager

Jan 2016 - Aug 2023



• Managed relationships with key internal and external stakeholders critical to the company's operations
• Led the implementation of global environmental events in coordination with internal and external partners. Oversaw the implementation of advocacy communication campaigns using traditional and non-traditional channels. Reason for Leaving: career growth

Production Officer

May 2015 - Dec 2015



• Handled the company's advertising activations
• Reason for Leaving: better opportunity at Manila Water, career growth

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Education

• Degree: Bachelor of Laws

  Major: Duration: Jan 2019 - Jan 2025
  

  Degree: Bachelor of Arts

  Major: Duration: Jan 2010 - Jan 2014
  

Brief Introduction

PORTFOLIO: https://jhonpabz.vercel.app/ FLIGNO PROJECTS: Hyperspace Storage • Front-End Developer • Hyperspace Storage is like an AirBNB app where you can rent and post storages. I created the frontend of admin in this project. • Tech Stack: React, Redux, MaterialUI, Node, Express, and MongoDB SPEK • Front-End Developer • Tech Stack: React, Redux, TailwindCSS, Laravel Estate Planning • Front-End Developer • Tech Stack: Vite React, React-Query, Zustand, MaterialUI

Skillset

• 4 years of relevant experience
• Continuous Integration
• JavaScript
• Cascading Style Sheets
• Redux
• React
• Tailwind
• Redux Toolkit
• HTML
• JQuery
• Next.js
• Sass
• Best Practice
• TypeScript
• Material UI
• Nuxt.js
• Bitbucket
• Jest
• Query
• React Native
• Vue

Work Experience

Front-end Developer

Jun 2023 - Jan 2025



• Develop, maintain, and test existing projects using React, Nextjs, Nuxtjs, Vue, Es6 Javascript, Redux toolkit, Tailwind, CSS, Sass, React hook form etc. Collaborate with QA Engineers and Team lead for changes or new features that are needed in existing projects
• Assist my co-developers(Junior & Senior) if they have challenges in code. Converting existing Nuxtjs project to Nextjs
• Create reusable components, integrate API's. Apply best practices in coding.

Associate Software Engineer

Mar 2022 - Jun 2023



• Design, develop, and test new and existing projects using the latest technologies(React). Apply best practice development patterns and follow design briefs, Continuous Integration/Development, and maintenance of code. Collaborate with back-end engineers, project managers, UI designers to transform creative concepts into production realities for clients and stakeholders. Participate in daily standup meetings and present/demo the progress and update every end of milestone/sprint to our clients (99% of our clients here are from Australia). Teach other developers with a specific topic/language that is given
• (Upskilling program by FLIGNO)

Web Designer & Developer

Nov 2019 - Feb 2022



• Creation of content for client websites, as well as creation of visual elements that are aligned with client's branding and defined site objectives using HTML, CSS, Javascript, and Jquery. Work with TechOps team supervisor for the creation of Bel-Air Vehicle Registration System as a Developer
• I wrote a thousand lines of Javascript code.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2016 - Jun 2019
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2015 - Jan 2016
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2013 - Jan 2015
  

Brief Introduction

To achieve high career growth through a continuous learning process, keep myself dynamic, visionary and competitive with the changing scenario of the world and to contribute for the growth of organization.

Skillset

• 5 years of relevant experience
• 3D Modeling And Designing
• Fusion 360
• Digital Designing
• Computer Troubleshooting (software And Hardware)
• Electronics Troubleshooting
• Embedded System Programming
• Project Management
• Critical Thinking
• Complex Problem Solving
• 3D Printing
• Creative Thinking
• Critical Thinking
• Autocad
• Embedded System Programming

Work Experience

Technical Sales Support Engineer

Feb 2020 - Jan 2025



• Advising customers on how best to use the products or services provided. Using technical skills to demonstrate to potential customers the usefulness of the product or service. Generating 3D models of machines for presentation. Producing troubleshooting manuals for machines.

Senior Highschool Instructor

Apr 2019 - Dec 2020



• Planning, preparation and presentation. Imparting knowledge about Mathematics, Research, Robotics and Electronics.

AutoCAD 3D Designer

Jul 2018 - Dec 2018



• Provides detailed 3D model of machines/equipment. Provides 3D rendered model of a manufacturing site. Provides all-inclusive presentation using SCADA. Reason for leaving: For career growth and he's looking for a job opportunity that offers a work from home setup.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2014 - Mar 2019
  

Brief Introduction

Demonstrates passion and expertise in planning, outlining, and writing engaging and fresh content. Logical, methodical, and diligent in producing exceptional work. Well-versed in building reader interest and collaborative problem-solving.

Skillset

• 10 years of relevant experience
• Blogging
• Social Media
• Proofreading
• Style Guide
• Communication Strategy
• Content Strategy
• Content Writing
• Copy-editing
• Copywriting
• Digital Marketing Campaigns
• Enthusiasm
• Organisational Skills
• Pay Per Click
• Problem Solving
• Scriptwriting
• Time Management
• Artificial Intelligence
• Search Engine Optimisation
• Software As A Service
• WordPress

Work Experience

AI Niche Content Writer

Jun 2023 - Jan 2025



• Conducts thorough research on AI tools, Large Language Models (LLMs), and related technologies to incorporate innovative concepts into the content
• Develops and polishes informative, engaging, and concise articles to boost website traffic
• Utilizes excellent writing, editing, and proofreading skills to ensure compelling and error-free content
• Monitors competitor content to identify opportunities for refining strategies.

Marketing Content Writer

Apr 2022 - Apr 2023



• Elevated Sapaad's online visibility by featuring its blogs and products on social media, resulting in a substantial increase in followers from 32,000 to 45,000+ within three months
• Crafted compelling press releases and email content to promote Sapaad's restaurant management solutions and highlight its participation in major trade shows
• Demonstrated a collaborative and results-oriented approach in producing high-quality restaurant management blogs, social media posts, and video scripts within tight timelines. Collaborated closely with graphic designers, content editors, SEO executives, and the brand manager to develop strategic marketing content for product launches and trade shows
• Engaged with software engineers and UX designers to understand the product, creating concise UI/UX copies for POS systems and apps
• Generated original and imaginative advertising copies, repurposed existing content, and optimized it to align with current SEO trends and techniques, including some adjustments for landing pages. Customized the brand's message to effectively resonate with and captivate the target audience in markets such as Singapore, Malaysia, the Middle East, and specific parts of the US, fostering engagement
• Incorporated feedback from clients and colleagues to continually enhance the quality of content
• Efficiently managed competing deadlines, taking on responsibilities such as editing and proofreading blogs and other content.

Content Writer

Jul 2019 - Mar 2022



• Curated a variety of blog articles spanning technical and lifestyle topics across multiple websites
• Ensuring accuracy and depth, conducted thorough research on assigned subjects
• Articles were meticulously formatted in line with industry-specific style guides, upholding consistency and professionalism
• Additionally, actively managed website traffic to elevate visibility and extend market reach
• Role extended to implementing impactful content marketing strategies, resulting in increased organic search traffic
• To stay ahead, consistently researched and analyzed industry trends, utilizing insights to inform and optimize search marketing strategies.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2010 - Mar 2014