Brief Introduction

A results-driven and reliable professional with working experience in Accounts Payable, UAT, SAP support and mobile app support. I am passionate to learning and adaptable. Dedicated to provide good results and service to the operations.

Skillset

• 3 years of relevant experience
• Microsoft Office Applications
• SAP
• ManageEngine
• Oracle
• Invoicing > Invoice Validation
• APAC
• Reconciliations
• SAP FI AP
• Ariba
• Data Migration
• Oracle AP
• Transaction Data
• Invoicing > Payment Of Invoices
• Invoicing
• Monthly Closing

Work Experience

Business Analyst/IT Helpdesk Support

Nov 2021 - Apr 2022



• Provided technical support and assistance to dealers' queries and requests relating to SAP errors by doing minimal system configuration. Coordinated with dealers, process owners and other departments to address different Unified Customer Platforms (UCP) errors and requests for timely resolution and improvements. Reason for leaving: Contract based

Finance and Admin Business Analyst - AP Invoice Validation (APAC)

Nov 2020 - Jun 2021



• Performed validation and processing of invoices received into Oracle and SAP. Managed payment postings, vendor/supplier queries, and vendor reconciliations based on agreed deadlines with the client. Worked with subject matter experts and projects team to meet the requirements of SAP/Ariba data migration from Oracle for Accounts Payable processes. Performed ad-hoc tasks such as creating/amending new/existing customer data in ERPs, reports and testing of transaction data from Oracle to SAP/Ariba. Reason for leaving: Had to take care of her family; Pandemic concern; Family problem

Accounts Payable Associate

Dec 2017 - Aug 2020



• Handled invoice processing per global standard procedures and agreed-upon country-specific guidelines within SLAs into SAP prior posting. Collaborated with different vendors and stakeholders involved in the process for any queries. Performed ad-hoc tasks such as daily allocation reports and invoice reconciliations. Supported other members of the team and the department whenever there are projects and month-end close

See more

Education

• Degree: Bachelor's

  Major: Duration: Jun 2013 - Jun 2017
  

Brief Introduction

Aspiring to excel as an Accounting Specialist, I aim to apply my expertise in financial analysis and meticulous attention to numbers to contribute to accurate financial reporting and decision-making. Eager to collaborate with cross-functional teams to optimize financial processes and ensure compliance with industry standards.

Skillset

• 4 years of relevant experience
• Microsoft Excel
• Xero
• Accounting
• Bookkeeping
• Customer Service
• Account Reconciliation
• Accounts Payable
• Financial Analysis
• Invoicing
• Australian Taxation
• Myob
• Data Entry
• Accounts Receivable

Work Experience

Administrative Assistant/Accounting

Jan 2023 - May 2023



• Email Management Preparing Collation Packs for ITRs and Financial accounts Preparing ASIC annual statements review Preparing of wrap up letters, Preparing of wrap up letters, Income Tax Returns  & ASIC Lodgement Invoicing (Xero) Record filing Schedule Meetings Reception Meetings & Movements Updates Audit Report Preparation Reason for leaving: end of contract

Customer Service and Sales Representative

Apr 2022 - May 2022



• Answering calls Credit card payments Selling Flowers for different occasions Reason for leaving: Seasonal account

NSW Accounting Specialist (Accounts Receivable/Payable Officer)

Jan 2019 - Feb 2022



• Payment allocation Financial transactions Process Credit card payments Reconciliations Credits/Debits Payment Collections - Credit Controller Weekly/Monthly & adhoc Reports MYOB/CBA/Xero/Transvirtual/Expense Manager Record-keeping Process payments. Billing Process Tax Invoices/Reconcile statements NSW Operations staff Customer Service (Emails & calls) Data entry (Invoices) Tickets Reason for leaving: Changes in Management; pandemic

See more

Education

• Degree: Bachelor's

  Major: Duration: Jan 2013 - Jan 2017
  

Brief Introduction

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Skillset

• 9 years of relevant experience
• Phone Etiquette
• Asana
• Orion System
• One Drive
• Sharepoint
• Microsoft Applications
• Administrative Tasks
• Medical Industry
• Canva
• Organisational Skills
• Google Suite

Work Experience

Administrative Assistant

Mar 2017 - Sep 2022



• Interfacing with clients and managing simple customer complaints and concerns within own level of responsibility Answered multi-line phone system, and routing calls, delivered messages to staff Managed relational database to store information for reference, reporting, and analysis Requesting and managing supplies of the unit

Ward Clerk

Nov 2014 - Apr 2016



• Documented the latest information in the computer system and printed paperwork Filled out records, staffing sheets, and patient documents Completed and filed financial documentation for accounting purposes, and monitored inventory levels

Education

• Degree: College Degree

  Major: Duration: Jan 2009 - Mar 2013
  

Brief Introduction

A motivated individual with in-depth knowledge of languages and development tools, seeking a position in a growth-oriented company where I can use my skills to the advantage of the company while having the scope to develop my own skills.

Skillset

• 3 years of relevant experience
• Debugging
• HTML And CSS
• Net Framework
• UI/UX
• C#
• Microsoft .NET Technology
• Microsoft C-SHARP
• .NET Core
• Active Directory
• Microsoft Visual Studio.NET
• Microsoft SQL Server 2012
• Cascading Style Sheets
• Microsoft Visual Studio
• AngularJS
• Information Technology
• JIRA
• JavaScript
• Windows Azure Platform
• .Net Core
• Javascript

Work Experience

Junior Developer

Feb 2022 - Sep 2024



• Writing and debugging code and troubleshooting software issues. Working closely with developers to improve product’s functionality. Participating in estimation discussions with the product team. Attending developer meetings with developing innovative solutions and ensuring security code structure.

Junior Software Engineer

Feb 2021 - Feb 2022



• Assisting in design, develop, and implement software applications using .NET and other programming languages. Attending and contributing to company development meetings. Responding to requests from the development team. Perform thorough research to troubleshoot problems and upgrade existing systems. Package and support deployment of releases. Participating in peer-reviews of solution designs and related code. Improves operations by implementing automated solutions.

System Developer

Nov 2019 - Mar 2020



• Discussing the client's requirements and the proposed solution with a senior developer (for developers at mid-skill level and below). Using development tools to write and test code to develop these solutions. Testing and modifying systems to ensure that they operate reliably. User training and support, responding to feedback and fault finding, diagnosing and fixing bugs. Reason for Leaving: Career growth and develop his programming skills.

See more

Education

• Degree: Bachelor's Degree

  Major: Duration: Jun 2016 - Apr 2020
  

Brief Introduction

A detail-oriented and problem solver with with a strong background in presentation and communication gained from years of teaching and customer service. Recently completed a comprehensive course in Data Analytics, equipped with proficiency in various tools such as Excel, SQL, Power BI, and Python. Skilled in extracting valuable insights from complex datasets to drive informed decision-making and optimize business processes.

Skillset

• 2 years of relevant experience
• Learning And Teaching Materials
• Microsoft PowerPoint
• Smartwatches
• Power BI
• SQL
• Microsoft Excel
• Communication Skills
• Data Cleansing
• Python Programming
• Data Analysis
• Active Listening
• Analytics
• Business Processes
• Decision-making Skills
• Eye For Detail
• Interpersonal Skills
• Project Management
• Teaching
• Data Sets
• PostgreSQL

Work Experience

Data Analyst

Apr 2023 - May 2023



• Leveraged expertise in Excel, SQL, Power BI, and Python to conduct thorough and comprehensive data analysis, data cleaning and data transformation. Conduct in-depth data profiling to identify anomalies, inconsistencies, and inaccuracies in datasets
• Perform regular data audits to ensure data accuracy and completeness. Collaborate with data owners and stakeholders to understand data requirements, address issues, and gather feedback on data quality improvements. Investigate and determine the root causes of data quality issues
• Work with relevant teams to rectify these issues at their source, reducing data errors at the point of entry. Evaluate the quality of data received from external vendors and third-party sources
• Work with vendors to improve data quality when necessary. Stay up-to-date with emerging technologies and tools related to data quality management
• Evaluate their potential to enhance existing processes. Identified critical trends and key takeaways effectively communicating insights in a clear and concise manner.

Data Analyst

Feb 2023 - Feb 2023



• Utilized data analysis to identify key business challenges and developed targeted objectives to effectively address them. Collaborate with external data providers or gather supplementary data from credible sources to enrich existing datasets and enhance their quality and depth. Maintain comprehensive documentation of data quality rules, processes, and workflows to ensure consistency and provide a reference for team members. Investigate and resolve complex data anomalies or discrepancies by working closely with relevant teams to identify and rectify the underlying causes
• Performed essential data cleaning and transformation tasks, and used Excel for in-depth data analysis then visualized the processed data
• Derived valuable insights from the analysis conducted and provided recommendations for implementing effective strategies to address disputes.

Teacher

Jan 2021 - Jan 2023



• Taught students Math and Science from Grade 1 to Grade 6. Provided online teaching support and prepared teaching materials using Excel and PowerPoint. Create a variety of assessments such as quizzes, tests, and projects to gauge students' understanding of the material and track their progress over time. Tailor teaching methods to accommodate individual student needs, identifying areas of strength and weakness to develop personalized learning strategies. Incorporate multimedia resources such as videos, interactive simulations, and online learning platforms to enhance engagement and comprehension. Conveyed lesson concepts and findings to diverse audiences, adapting teaching and presentation styles as needed. Establish and enforce classroom rules and behavior expectations, fostering a positive and respectful learning environment. Stay updated on educational technology trends and incorporate relevant tools and platforms to enhance teaching and learning outcomes.

See more

Education

• Degree: Data Analyst

  Major: Duration: Jan 2022 - Jan 2023
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2012 - Jan 2017
  

Brief Introduction

Well-organized, creative, and proven Financial Analyst. Has experience in working with and across international teams and as well as external clients and agencies on creative, administrative, strategic, and tactical levels. Has significant negotiation experience. Has a track record of delivering unique and effective content. Seeking an opportunity to utilize my knowledge and experiences to apply my skills to contribute to the overall success of the company.

Skillset

• 3 years of relevant experience
• Financial Services
• Start-up
• Equities
• Financial Modelling
• Forecasting
• Financial Statements/Financial Reports > Income Statement
• Cash Flows
• Financial Statements/Financial Reports > Balance Sheet
• Loan Agreements
• Shares
• Business Case
• Proactive
• Data Accuracy
• Capital Gains
• Investment Analysis
• PHP > Personal Home Page

Work Experience

Business Analyst

Aug 2022 - Jun 2023



• Collaborates with clients (start-up companies and existing businesses needing to raise capital through debt and/or equity) to build Financial Models containing three to five-year forecasts of Income Statements, Cash Flows, and Balance Sheets/Statements of Financial Position. Prepares pitch decks for clients for presentation to potential investors. Conducts market research necessary for building financial models and pitch decks. Assists in closing deals between clients and potential investors by preparing necessary documents such as term sheets, non-disclosure agreements, contracts, deed-of-sale, transfers of shares, loan agreements, offer letters to CEOs, etc. Prepares six-month and six-week rolling cashflow forecasts being used as the basis for clients' management and business decisions. Reason for Leaving: had to leave due to a family emergency (father's surgery)

Analyst, Content Service Team

Sep 2019 - Sep 2024



• Handled US Market price and performance that provides high quality data with high quantity that has a world-class standard. Provides business forecasting that can help the clients in the US market what they need to maintain, improve and sustain to maintain their standings in the market today
• Provided tax efficient data to help the market become more detailed and more accurate to the US Market today. Doing Set Reviews to assure that data provided to client are very accurate. Formatting and Loading China Full Holdings File for 2020 Records. Participating on different projects or business case by Subject matter Expertise and providing ideas/suggestions on how we can effectively complete them
• Responding to data queries from both internal and external clients
• Analyzing client cases to form patterns and proactively improve data accuracy. Fund Owner of the Canadian Market which handles Insurance Funds, Mutual Funds, Bank Notes which is creating, activating and maintaining of the funds market that involves quality checks daily and monthly and doing the request of the fund management company
• Doing research analysis in the details of the funds in the market to maintain the reputation of the company in being the most accurate in data. Analyze ESG attribute to ethical funds. Handled the TER project and maintenance of the project which involve the Management expense ratio of the funds provided by the company to improve their performance review accuracy. Provides training especially to the new hires of the team the overview and showing how crucial and important being a fund owner. Processing the market NAVs
• TNA, Distributions and capital gains to ensure that the company provides accurate set of data. C2C (Content to Client) - Content Service Team (Secondment) Provide customers (internal and external) with the best resolutions we can for content related queries (missing data, incorrect data, and sometimes content explanation queries as well)
• Collaborate with different sector to ensure proper case handling
• Case tagging using salesforce cloud to accurately publish data in cloud for data analysis. Actively manage cases to avoid ERT/RT breach.

Tax Assistant, Intern

Oct 2018 - May 2019



• Work in compliance with tax laws ensuring company meets all tax obligations by preparing and submitting tax returns, tax computations and any other necessary forms. Preparing petty cash vouchers for small scale payments
• Assist in completing the Masterfile for 2019 accounts report.

See more

Education

• Degree: Bachelor of Science

  Major: Duration: May 2015 - May 2019
  

Brief Introduction

To obtain a challenging role in the BPO industry where I can leverage my 8 years of experience as a customer service representative, technical support specialist, email support specialist, subject matter expert, and telemarketer to deliver exceptional customer service and exceed business goals. With a passion for helping customers, a strong track record of success, and a commitment to continuous learning and development, I am dedicated to contributing my skills and experience to drive business growth and success.

Skillset

• 8 years of relevant experience
• Gmail
• Microsoft Applications
• Ring Central
• Crm
• Google Drive
• Salesforce Crm

Work Experience

Email Support Specialist

Aug 2022 - Sep 2024



• Respond to customer inquiries and concerns through email in a timely and professional manner
• Handle a high volume of emails while maintaining a high level of accuracy and quality
• Provide exceptional customer service by actively listening to customer needs and offering appropriate solutions
• Take phone calls and assist customers with their inquiries while providing an excellent customer experience
• Offer products and services to customers to meet their needs and increase sales
• Collaborate with team members to ensure consistency in messaging and overall customer experience
• Stay up-to-date on products, services, and industry trends to provide accurate information to customers
• Continuously improve processes and procedures to enhance the customer experience and increase efficiency. Adhere to company policies and procedures to ensure compliance and maintain confidentiality. Reason for Leaving: career growth

Virtual Assistant Client Services Representative/Telemarketing

Oct 2021 - Jun 2022



• Making outbound calls to potential customers in order to sell products or services Following a script to introduce the product or service and describe its benefits Answering customer questions and addressing concerns in a professional and knowledgeable manner Recording customer information and sales data accurately in a CRM system or other software Meeting or exceedingly daily, weekly, and monthly sales targets and goals Keeping up-to-date with product or service knowledge and any changes or updates Transferring appointments or consultations real time for interested customers with sales representatives or other team members Continuously developing and refining sales techniques and strategies to improve performance Providing excellent customer service throughout the sales process, including after-sales support and follow-up Collaborating with other team members to achieve overall sales and business goals. Reason for Leaving: career stability, career growth - upgrading line of work

Virtual Assistant (Freelance)

Sep 2021 - Oct 2021



• Managing emails, responding to inquiries, and maintaining email correspondence with clients and customers
• Creating and maintaining a database of customers and their contact information. Conducting research and gathering information for various projects and tasks
• Coordinating and organizing events or meetings, including sending invitations and following up with attendees. Assisting with project management tasks such as creating timelines, assigning tasks, and monitoring progress. Reason for Leaving: project-ended

See more

Education

• Degree: Undergraduate

  Major: Duration: Jun 2018 - Jan 2020
  

  Degree: Associate

  Major: Duration: Oct 2013 - Apr 2015
  

Brief Introduction

Highly motivated and goal-oriented individual seeking for a job that will utilize my skills in order to enhance my professional and personal growth potential.

Skillset

• 1 year of relevant experience
• Quick Learner
• Working Under Pressure
• Problem Solving
• Time Management
• Computer Literacy
• Onboarding
• Interviewing Candidates
• Results-Driven
• Self-motivated

Work Experience

Human Resource Assistant, Admin | Talent Acquisition

Aug 2022 - May 2023



• Routing and Monitoring of Employee Clearances. Coordination with third party manpower providers. Monitoring of BDO Payroll Account processing. Agency Manpower Focal Person for Central and Eastern Visayas. Conducts final interview for agency endorsed applicants. Assist applicants for final interview under agency with the higher ups. Reason for Leaving: looking for a job with a better set-up and pay; overworked

Human Resource Intern

Jul 2021 - Oct 2021



• Hired someone from sourcing to onboarding. Interviewed applicants. Attended Administrative Hearing and made Minutes of the Meeting. Updating all employees information for ID Badges.

Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2018 - Jul 2022
  

Brief Introduction

To be employed by a reputable company so I could share my skills, knowledge and experiences from my previous companies. I would also like to take some challenges to help me push through with my dreams and ambitions.

Skillset

• 18 years of relevant experience
• General Accounting
• Customer Service
• Financial Reporting
• XERO
• MYOB
• Accounts Receivable
• Accounts Payable
• Bank Reconciliation
• BAS Reporting
• IAS Reporting

Work Experience

Senior Virtual Assistant

Apr 2017 - Sep 2024



• Complete Bank Reconciliation in Xero. Process bills in Xero as well as in Receipt Bank. Process employees' payroll. Review employees timesheets. Schedule staff work using client-preferred application. Assist in BAS and IAS Reporting. Email management. Simple audit tasks. Adhoc tasks (Reporting, Research). Update assigned job into WorkflowMax.

Virtual Assistant (Admin and Accounting Assistant)

Dec 2015 - Jan 2017



• Completing all assigned task in Xero Accounting System (Xero Certified). Processing bills and purchases. Creating sales invoices. Check and complete bank reconciliations. Create, complete, send for approval and file BAS and IAS reports quarterly and monthly respectivelyinto ATO. Add new employee. Review and process employee timesheets, process payroll, send payslips to staff, download payroll reports and send to client and download ABA file. Create and process batch payments, send remittance advice to suppliers and generate ABA file. Attend and investigate client queries. Manage and monitor emails accordingy. Check and manage the client personal Xero file. Adhoc tasks are being completed as well such as research and prepare reports for personal use. Filing work thru Google drive. Add appointments thru Google calendar. Actual training with the client was held in Australia for a month. Create and send monthly newsletter via Mailchimp. Create and send monthly BAS and Superannuation reminders via Mailchimp. Reason for Leaving: wanted a job with a work from home set-up

Senior Analyst (Assistant Team Lead)

Aug 2009 - Jul 2015



• From Transaction Processing Associate to Analyst (Group Lead) to Senior Analyst (Assistant Team Lead)
• The Assistant Team Lead demonstrates knowledge of processes and related systems in order to effectively assist/supervise his/her team members on their tasks
• He/she resolve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems. Always make sure that all process documentation for all tasks being performed are updated accordingly. Perform a random audit on all the outputs of each processors. Prepares monthly reports needed by the upper management and the client as well which will help out in planning and monitoring, reports such as: Created orders, Billed and unbilled orders, Duplicate orders, Rejected Orders. Attends monthly or weekly calls and meetings with the client. May serve as technical and functional resource to other team members. Participate in process improvement initiatives or special projects as assigned. Monitor the team and the operations in the absence of the team lead. Knowledgeable in all process across the team. Can represent the team for a knowledge transfer from the client site. Reason for Leaving: career growth

See more

Education

• Degree: Bachelor of Science in Business Administration

  Major: Duration: Jun 2001 - May 2005
  

Brief Introduction

To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.

Skillset

• 7 years of relevant experience
• Revenue Management
• Hotel Reservations
• Business Intelligence
• Data Analysis
• Opera Management System
• Google Suite
• Report Generation
• MS Excel

Work Experience

Cluster Reservations Manager

Jul 2019 - Sep 2024

Education

• Degree: Bachelor in Broadcasting

  Major: Duration: Jun 2005 - Mar 2009