Brief Introduction

Miguel is a passionate and dedicated HR professional with experience in employee sourcing, screening, and onboarding. He excels in managing tight deadlines and prioritizing tasks, ensuring productivity and timely completion. With essential HR skills such as trustworthiness and effective communication, Miguel maintains confidentiality and fosters positive employee relationships. His organizational abilities, proficiency in software systems, and approachable nature make him an asset in creating a supportive work environment.

Skillset

• No work experience
• Ms Office
• Ms Excel
• Excellent Written And Oral Communication Skills
• Basic Accounting
• Screening And Sourcing Candidates
• Employee Relations
• Time Management
• Strong Attention To Detail
• Calendar Management
• Google Sheets
• Human Resources

Work Experience

Intern

Jun 2022 - Aug 2022



• Assist with general HR administrative tasks, such as filing, data entry, document management. Help with the recruitment process by screening resumes, scheduling interviews, coordinating candidate assessments, and conducting reference checks
• Orient applicants via email and keep them updated on their application process.

Education

• Degree: Bachelor of Science in Business Administration

  Major: Duration: Oct 2017 - Mar 2023
  

Brief Introduction

Aubrey C. Ocañada is a highly skilled and experienced professional with a strong background in customer support and service.

Skillset

• 16 years of relevant experience
• Facebook Ads
• Social Media Management
• Customer Service
• Microsoft Office
• Administrative Assistance

Work Experience

Social Media Administrator (Part-time)

Jan 2019 - Sep 2024



• Primary task is to launch Black Hat Adssent by Media Buyers. Handling Facebook maintenance and Facebook page creation. Reason for Leaving: career stability, looking for a full-time role

Customer Service Representative

Feb 2017 - Mar 2023



• One of the flagship product lines is SchoolToday, which is a suite of 9 integrated products that schools can utilize to greatly streamline publishing and scheduling. Provided great customer service experience by assisting them with their product concerns through calls, email messages, and live chats. Reason for Leaving: owner and CEO decided to merge with a bigger company and opted to lay off people including her

Relief Unit Manager / Advanced Team Lead / Telephone Banker

Aug 2011 - Mar 2017



• Started in the company as a telephone banker. Assisted clients with their banking needs by taking in calls
• Given the opportunity to share best practices to newbies through peer coaching
• With 3 years of experience in handling a team and work on each of their individual performances
• Reason for Leaving: proximity issues from workplace to place of residence

See more

Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2002 - May 2007
  

Brief Introduction

I’m seeking a challenging opportunity where I will be able to utilize my strong organizational skill. My educational background and ability to work well with people, will allow me to grow personally and professionally.

Skillset

• 4 years of relevant experience
• Upselling
• Skype
• Customer Service
• Invoicing
• Communication Skills
• Multitasking
• Team Management
• Praesto
• Organisational Skills
• First Support
• Teamwork
• Outlook
• MS Team
• MS Office Tools

Work Experience

Specialist Agent

May 2022 - Sep 2024



• Handled a financial account based in the US
• Call customers needing assistance with their credit care, billing issues, and financial issues. Answer the customers' queries about their account/s. Provide help or possible solution to customers' unique situations whose accounts are delinquent. Provide bi-hourly reports of stats to the leaders through email. Reason for leaving: wants to explore other industries aside from the financial account.

Team Leader

Dec 2018 - Mar 2022



• Handled a telecommunications account based in the US
• Handled basic troubleshooting, account updates, and upselling as a Customer Service Representative
• Promoted as a Team Leader from November 2021 - April 2022
• Lead a team of 15 agents, and provide the support that will help excel the performance of individuals to attain one goal and exceed excellence as a group. Handle supervisor calls to de-escalate situations from the customers. Report daily scores to the team and also to the operations manager through email and actual presentation. Coaching agents to improve as great customer service representatives.

Education

• Degree: Bachelor's Degree

  Major: Duration: Jun 2014 - Jun 2018
  

Brief Introduction

Highly skilled and motivated project management professional with expertise in project planning, monitoring, and delivery. Seeking a challenging position where I can utilize my skills in developing and maintaining effective project communication, driving continuous improvement, and ensuring successful project outcomes.

Skillset

• 9 years of relevant experience
• Core Banking
• Anti-Money Laundering
• FSA Know Your Client
• Business Analysis
• Financial Products
• Business Critical
• Client Requirements
• Cost Effectiveness
• Key Stakeholders
• CI/CD
• Failover
• Server
• ATM (Asynchronous Transfer Mode)
• Chatbots
• Product Backlog
• Augmented Reality
• Cloud Migration
• Amazon EC2
• Amazon RDS
• Scrum Sprints > Sprint Planning

Work Experience

Technical Project Manager

Mar 2022 - Sep 2024



• Delivery of Enterprise & Technical Infrastructure Projects including but not limited to: Standardization of CI/CD, Identity Governance and Administration for Maya, Migration & Decommission of On-premise Data Center, Salesforce Backoffice decentralization (Copado integration)

Information Technology Delivery Manager

Aug 2020 - Feb 2022




Sales Project Manager

Sep 2019 - Jul 2020



• Managed product backlog of mobile POS Loan including revamp of product loan Home Credit website, enhancement on the mobile product loan application features and production issue.

See more

Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2009 - Apr 2013
  

Brief Introduction

To pursue an US taxation career and work in an environment where I can employ and develop my acquired US taxation skills and add value to the growth of the organization.

Skillset

• 4 years of relevant experience
• Communication Skills
• Accounting
• Taxation
• Microsoft Applications

Work Experience

US Corporate Tax Associate

Jun 2022 - Sep 2024



• In-charge of the client's Federal and State Tax returns from computation using the information provided by the client to filing of the tax returns.

US Tax Associate

Jan 2021 - Apr 2022



• In-charge of the client's Federal and State Tax returns from computation using the information provided by the client to filing of the tax returns.

Bookkeeper

Feb 2019 - Nov 2019



• Oversees day-to-day tasks of Accounting Department; monitors & updates Accounts Receivables & Payables; prepares in-house financial statements; prepares & files tax returns

See more

Education

• Degree: Bachelor of Science in Accountancy

  Major: Duration: Jan 2018 - Dec 2018
  

  Degree: Bachelor of Science in Accountancy

  Major: Duration: Jun 2013 - Dec 2017