Brief Introduction

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Skillset

• 1 year of relevant experience
• Customer Service
• AVAYA 1X
• Front End Programming
• Google Mail

Work Experience

Advisor I, Customer Service

May 2022 - Jan 2025



• Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Communicating with customers through various channels

Education

• Degree: College Degree

  Major: Duration: Jul 2018 - Jun 2022
  

Brief Introduction

Results-driven SEO analyst with 7 years of experience. Improved organic search rankings for more than 300 campaigns that are based in the US, UK, AU, NZ, PH, and other countries. Websites vary from small, and medium businesses, to enterprises. Each of these websites has had increased organic traffic and sales conversion. Seeking to leverage exemplary project management skills, data analysis skills, and broad technical SEO knowledge as an SEO strategist.

Skillset

• 7 years of relevant experience
• Keyword Research
• Google Analytics
• On-page SEO
• Screaming Frog
• Website Auditor
• Tableau
• SEO
• Technical SEO
• WordPress
• Magento
• Shopify
• Ahrefs
• Google Search Console
• Google Tag Manager
• SEMrush
• Keyword Research
• SemRush

Work Experience

SEO Manager

Jan 2023 - Jan 2025



• Enhanced organic search results and increased sales through effective SEO strategies. Collaborated with SEO specialists, content writers, and link builders to implement SEO best practices. Collaborated with web designers and developers to improve site navigation and search engine rankings. Implemented process improvements to enhance efficiency and collaboration. Demonstrated strong project management, analytical, and communication skills Reason for leaving: Better Opportunity

Senior SEO Analyst

Apr 2017 - Jan 2023



• Created 300+ SEO campaigns for websites with complex media and big structures. Used Google Keyword Planner and other tools to perform detailed keyword research in order to identify and analyze current online market trends. Developed and implemented SEO strategies that significantly increased the website's ranking and attracted more potential customers to the website. Evaluated and monitored campaigns' performance; provided beneficial advice and support to colleagues. Achieved 1st‑page rankings across all major search engines and increased daily visitors within 1 year
• Google Analytics certified. Stayed up‑to‑date with the newest SEO guidelines and trends Reason for Leaving: Career Growth

Digital Marketing Specialist

Jul 2016 - Apr 2017



• Uploaded on‑page and off‑page submissions that include guest blogs, editorials, press releases, and videos. WordPress implementations Basic Magento implementations Basic Shopify implementations

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Education

• Degree: Bachelor of Science in Business Administration (BSBA)

  Major: Duration: Jun 2011 - Jun 2015
  

Brief Introduction

Responsible for monitoring, maintaining, and troubleshooting a company's network infrastructure and ensure smooth functioning of network systems by identifying and resolving issues in timely manner.

Skillset

• 10 years of relevant experience
• Troubleshooting
• Network Hardware
• Network Infrastructure
• ISP
• LAN/WAN
• DNS
• Network Monitoring
• Routing/Switching
• Service Now
• PuTTy
• WinBox
• English Communication
• Problem Solving
• Escalation Support
• Network Configuration
• NOC
• Checkpoint Router
• Fortinet Router
• DHCP
• ITSM

Work Experience

Level 3 NOC Engineer

Jul 2020 - Jan 2025



• Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process) Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP) Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN. Systems, routers, switches, firewalls, access points Diagnose simple to mid -level of complexity incidents and factors affecting network or infrastructure performance . Coordinate with CLEC's, ILEC's and ISP's to resolve issues
• Handling escalation cases/tickets which requires more detailed troubleshooting.

NOC Engineer

Sep 2019 - Jun 2020



• Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process). Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP). Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN Systems, routers, switches, firewalls, access points.

NOC Engineer - Pomeroy

Apr 2018 - Sep 2019



• Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process). Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP). Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN Systems, routers, switches, firewalls, access points.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2025 - Jan 2025
  

Brief Introduction

Willing to be a part of challenging surroundings, demanding all my skills and efforts to explore and become accustomed to different fields, communicate with the team positively, and improve my potential to contribute improvements to the organization with my outstanding performance.

Skillset

• 4 years of relevant experience
• MS Teams
• MS Outlook
• Email Management
• Chat Inquiries
• Google Docs
• Barista
• Customer Service

Work Experience

Business Analyst 1 (Certified Quality Analyst)

Dec 2023 - Sep 2024



• Provide customer service to customers in a professional manner and ensure that they receive the best possible service. Ensure that all calls are answered within an appropriate time frame, and that any problems or issues with your account are resolved as quickly as possible. Follow up on outstanding issues and resolve them promptly. Maintain a high level of knowledge about company products and services Provide feedback and suggestions regarding improvements to company processes and systems. Attend meetings and other events as required. Resolve complaints from customers and provide solutions to their queries Adhere to company policies and procedures. Hire, train and motivate staff appropriately. Align self with the business strategy and objectives. Manage performance effectively
• Reason for Leaving: looking for an onsite work set-up opportunity

Customer Service Representative

Sep 2023 - Nov 2023



• Account: Vanguard Investment Firm Maintain up-to-date knowledge of Vanguard products, services, policies, procedures, and regulations. Participate in team meetings and training sessions to stay current on industry trends and best practices. Ensure compliance with all applicable laws and regulations. Develop relationships with clients by providing personalized service and advice. Assist with account maintenance activities such as address changes, beneficiary updates, and other administrative tasks. Provide exceptional customer service to clients, responding promptly and accurately to inquiries
• Reason for Leaving: career growth, better opportunity

Customer Service Associate / Senior Associate Process Support (SME)

Mar 2020 - Aug 2023



• Account: Panorama Converted Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Demonstrate accuracy in processing client policy modifications based on the data given. Verify new customers' coverage and present policyholders with proof of insurance paperwork
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved. Responds to and manage complaints and escalations from clients and customers for a company or organization
• Managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues. Acknowledge and align on the problem
• Acknowledge there is a disagreement or decision that is stuck. Clarify the options
• Use plays like the DACI Decision-Making Framework to outline the viable options, including the pros and cons of each. Understand the trade-offs. Escalate cleanly. Reason for Leaving: better opportunity, career growth

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2016 - Apr 2019
  

Brief Introduction

A results-driven and reliable professional with working experience in Accounts Payable, UAT, SAP support and mobile app support. I am passionate to learning and adaptable. Dedicated to provide good results and service to the operations.

Skillset

• 3 years of relevant experience
• Microsoft Office Applications
• SAP
• ManageEngine
• Oracle
• Invoicing > Invoice Validation
• APAC
• Reconciliations
• SAP FI AP
• Ariba
• Data Migration
• Oracle AP
• Transaction Data
• Invoicing > Payment Of Invoices
• Invoicing
• Monthly Closing

Work Experience

Business Analyst/IT Helpdesk Support

Nov 2021 - Apr 2022



• Provided technical support and assistance to dealers' queries and requests relating to SAP errors by doing minimal system configuration. Coordinated with dealers, process owners and other departments to address different Unified Customer Platforms (UCP) errors and requests for timely resolution and improvements. Reason for leaving: Contract based

Finance and Admin Business Analyst - AP Invoice Validation (APAC)

Nov 2020 - Jun 2021



• Performed validation and processing of invoices received into Oracle and SAP. Managed payment postings, vendor/supplier queries, and vendor reconciliations based on agreed deadlines with the client. Worked with subject matter experts and projects team to meet the requirements of SAP/Ariba data migration from Oracle for Accounts Payable processes. Performed ad-hoc tasks such as creating/amending new/existing customer data in ERPs, reports and testing of transaction data from Oracle to SAP/Ariba. Reason for leaving: Had to take care of her family; Pandemic concern; Family problem

Accounts Payable Associate

Dec 2017 - Aug 2020



• Handled invoice processing per global standard procedures and agreed-upon country-specific guidelines within SLAs into SAP prior posting. Collaborated with different vendors and stakeholders involved in the process for any queries. Performed ad-hoc tasks such as daily allocation reports and invoice reconciliations. Supported other members of the team and the department whenever there are projects and month-end close

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Education

• Degree: Bachelor's

  Major: Duration: Jun 2013 - Jun 2017
  

Brief Introduction

Aspiring to excel as an Accounting Specialist, I aim to apply my expertise in financial analysis and meticulous attention to numbers to contribute to accurate financial reporting and decision-making. Eager to collaborate with cross-functional teams to optimize financial processes and ensure compliance with industry standards.

Skillset

• 4 years of relevant experience
• Microsoft Excel
• Xero
• Accounting
• Bookkeeping
• Customer Service
• Account Reconciliation
• Accounts Payable
• Financial Analysis
• Invoicing
• Australian Taxation
• Myob
• Data Entry
• Accounts Receivable

Work Experience

Administrative Assistant/Accounting

Jan 2023 - May 2023



• Email Management Preparing Collation Packs for ITRs and Financial accounts Preparing ASIC annual statements review Preparing of wrap up letters, Preparing of wrap up letters, Income Tax Returns  & ASIC Lodgement Invoicing (Xero) Record filing Schedule Meetings Reception Meetings & Movements Updates Audit Report Preparation Reason for leaving: end of contract

Customer Service and Sales Representative

Apr 2022 - May 2022



• Answering calls Credit card payments Selling Flowers for different occasions Reason for leaving: Seasonal account

NSW Accounting Specialist (Accounts Receivable/Payable Officer)

Jan 2019 - Feb 2022



• Payment allocation Financial transactions Process Credit card payments Reconciliations Credits/Debits Payment Collections - Credit Controller Weekly/Monthly & adhoc Reports MYOB/CBA/Xero/Transvirtual/Expense Manager Record-keeping Process payments. Billing Process Tax Invoices/Reconcile statements NSW Operations staff Customer Service (Emails & calls) Data entry (Invoices) Tickets Reason for leaving: Changes in Management; pandemic

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Education

• Degree: Bachelor's

  Major: Duration: Jan 2013 - Jan 2017
  

Brief Introduction

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Skillset

• 9 years of relevant experience
• Phone Etiquette
• Asana
• Orion System
• One Drive
• Sharepoint
• Microsoft Applications
• Administrative Tasks
• Medical Industry
• Canva
• Organisational Skills
• Google Suite

Work Experience

Administrative Assistant

Mar 2017 - Sep 2022



• Interfacing with clients and managing simple customer complaints and concerns within own level of responsibility Answered multi-line phone system, and routing calls, delivered messages to staff Managed relational database to store information for reference, reporting, and analysis Requesting and managing supplies of the unit

Ward Clerk

Nov 2014 - Apr 2016



• Documented the latest information in the computer system and printed paperwork Filled out records, staffing sheets, and patient documents Completed and filed financial documentation for accounting purposes, and monitored inventory levels

Education

• Degree: College Degree

  Major: Duration: Jan 2009 - Mar 2013
  

Brief Introduction

A motivated individual with in-depth knowledge of languages and development tools, seeking a position in a growth-oriented company where I can use my skills to the advantage of the company while having the scope to develop my own skills.

Skillset

• 3 years of relevant experience
• Debugging
• HTML And CSS
• Net Framework
• UI/UX
• C#
• Microsoft .NET Technology
• Microsoft C-SHARP
• .NET Core
• Active Directory
• Microsoft Visual Studio.NET
• Microsoft SQL Server 2012
• Cascading Style Sheets
• Microsoft Visual Studio
• AngularJS
• Information Technology
• JIRA
• JavaScript
• Windows Azure Platform
• .Net Core
• Javascript

Work Experience

Junior Developer

Feb 2022 - Jan 2025



• Writing and debugging code and troubleshooting software issues. Working closely with developers to improve product’s functionality. Participating in estimation discussions with the product team. Attending developer meetings with developing innovative solutions and ensuring security code structure.

Junior Software Engineer

Feb 2021 - Feb 2022



• Assisting in design, develop, and implement software applications using .NET and other programming languages. Attending and contributing to company development meetings. Responding to requests from the development team. Perform thorough research to troubleshoot problems and upgrade existing systems. Package and support deployment of releases. Participating in peer-reviews of solution designs and related code. Improves operations by implementing automated solutions.

System Developer

Nov 2019 - Mar 2020



• Discussing the client's requirements and the proposed solution with a senior developer (for developers at mid-skill level and below). Using development tools to write and test code to develop these solutions. Testing and modifying systems to ensure that they operate reliably. User training and support, responding to feedback and fault finding, diagnosing and fixing bugs. Reason for Leaving: Career growth and develop his programming skills.

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Education

• Degree: Bachelor's Degree

  Major: Duration: Jun 2016 - Apr 2020
  

Brief Introduction

A detail-oriented and problem solver with with a strong background in presentation and communication gained from years of teaching and customer service. Recently completed a comprehensive course in Data Analytics, equipped with proficiency in various tools such as Excel, SQL, Power BI, and Python. Skilled in extracting valuable insights from complex datasets to drive informed decision-making and optimize business processes.

Skillset

• 2 years of relevant experience
• Learning And Teaching Materials
• Microsoft PowerPoint
• Smartwatches
• Power BI
• SQL
• Microsoft Excel
• Communication Skills
• Data Cleansing
• Python Programming
• Data Analysis
• Active Listening
• Analytics
• Business Processes
• Decision-making Skills
• Eye For Detail
• Interpersonal Skills
• Project Management
• Teaching
• Data Sets
• PostgreSQL

Work Experience

Data Analyst

Apr 2023 - May 2023



• Leveraged expertise in Excel, SQL, Power BI, and Python to conduct thorough and comprehensive data analysis, data cleaning and data transformation. Conduct in-depth data profiling to identify anomalies, inconsistencies, and inaccuracies in datasets
• Perform regular data audits to ensure data accuracy and completeness. Collaborate with data owners and stakeholders to understand data requirements, address issues, and gather feedback on data quality improvements. Investigate and determine the root causes of data quality issues
• Work with relevant teams to rectify these issues at their source, reducing data errors at the point of entry. Evaluate the quality of data received from external vendors and third-party sources
• Work with vendors to improve data quality when necessary. Stay up-to-date with emerging technologies and tools related to data quality management
• Evaluate their potential to enhance existing processes. Identified critical trends and key takeaways effectively communicating insights in a clear and concise manner.

Data Analyst

Feb 2023 - Feb 2023



• Utilized data analysis to identify key business challenges and developed targeted objectives to effectively address them. Collaborate with external data providers or gather supplementary data from credible sources to enrich existing datasets and enhance their quality and depth. Maintain comprehensive documentation of data quality rules, processes, and workflows to ensure consistency and provide a reference for team members. Investigate and resolve complex data anomalies or discrepancies by working closely with relevant teams to identify and rectify the underlying causes
• Performed essential data cleaning and transformation tasks, and used Excel for in-depth data analysis then visualized the processed data
• Derived valuable insights from the analysis conducted and provided recommendations for implementing effective strategies to address disputes.

Teacher

Jan 2021 - Jan 2023



• Taught students Math and Science from Grade 1 to Grade 6. Provided online teaching support and prepared teaching materials using Excel and PowerPoint. Create a variety of assessments such as quizzes, tests, and projects to gauge students' understanding of the material and track their progress over time. Tailor teaching methods to accommodate individual student needs, identifying areas of strength and weakness to develop personalized learning strategies. Incorporate multimedia resources such as videos, interactive simulations, and online learning platforms to enhance engagement and comprehension. Conveyed lesson concepts and findings to diverse audiences, adapting teaching and presentation styles as needed. Establish and enforce classroom rules and behavior expectations, fostering a positive and respectful learning environment. Stay updated on educational technology trends and incorporate relevant tools and platforms to enhance teaching and learning outcomes.

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Education

• Degree: Data Analyst

  Major: Duration: Jan 2022 - Jan 2023
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2012 - Jan 2017
  

Brief Introduction

Well-organized, creative, and proven Financial Analyst. Has experience in working with and across international teams and as well as external clients and agencies on creative, administrative, strategic, and tactical levels. Has significant negotiation experience. Has a track record of delivering unique and effective content. Seeking an opportunity to utilize my knowledge and experiences to apply my skills to contribute to the overall success of the company.

Skillset

• 3 years of relevant experience
• Financial Services
• Start-up
• Equities
• Financial Modelling
• Forecasting
• Financial Statements/Financial Reports > Income Statement
• Cash Flows
• Financial Statements/Financial Reports > Balance Sheet
• Loan Agreements
• Shares
• Business Case
• Proactive
• Data Accuracy
• Capital Gains
• Investment Analysis
• PHP > Personal Home Page

Work Experience

Business Analyst

Aug 2022 - Jun 2023



• Collaborates with clients (start-up companies and existing businesses needing to raise capital through debt and/or equity) to build Financial Models containing three to five-year forecasts of Income Statements, Cash Flows, and Balance Sheets/Statements of Financial Position. Prepares pitch decks for clients for presentation to potential investors. Conducts market research necessary for building financial models and pitch decks. Assists in closing deals between clients and potential investors by preparing necessary documents such as term sheets, non-disclosure agreements, contracts, deed-of-sale, transfers of shares, loan agreements, offer letters to CEOs, etc. Prepares six-month and six-week rolling cashflow forecasts being used as the basis for clients' management and business decisions. Reason for Leaving: had to leave due to a family emergency (father's surgery)

Analyst, Content Service Team

Sep 2019 - Jan 2025



• Handled US Market price and performance that provides high quality data with high quantity that has a world-class standard. Provides business forecasting that can help the clients in the US market what they need to maintain, improve and sustain to maintain their standings in the market today
• Provided tax efficient data to help the market become more detailed and more accurate to the US Market today. Doing Set Reviews to assure that data provided to client are very accurate. Formatting and Loading China Full Holdings File for 2020 Records. Participating on different projects or business case by Subject matter Expertise and providing ideas/suggestions on how we can effectively complete them
• Responding to data queries from both internal and external clients
• Analyzing client cases to form patterns and proactively improve data accuracy. Fund Owner of the Canadian Market which handles Insurance Funds, Mutual Funds, Bank Notes which is creating, activating and maintaining of the funds market that involves quality checks daily and monthly and doing the request of the fund management company
• Doing research analysis in the details of the funds in the market to maintain the reputation of the company in being the most accurate in data. Analyze ESG attribute to ethical funds. Handled the TER project and maintenance of the project which involve the Management expense ratio of the funds provided by the company to improve their performance review accuracy. Provides training especially to the new hires of the team the overview and showing how crucial and important being a fund owner. Processing the market NAVs
• TNA, Distributions and capital gains to ensure that the company provides accurate set of data. C2C (Content to Client) - Content Service Team (Secondment) Provide customers (internal and external) with the best resolutions we can for content related queries (missing data, incorrect data, and sometimes content explanation queries as well)
• Collaborate with different sector to ensure proper case handling
• Case tagging using salesforce cloud to accurately publish data in cloud for data analysis. Actively manage cases to avoid ERT/RT breach.

Tax Assistant, Intern

Oct 2018 - May 2019



• Work in compliance with tax laws ensuring company meets all tax obligations by preparing and submitting tax returns, tax computations and any other necessary forms. Preparing petty cash vouchers for small scale payments
• Assist in completing the Masterfile for 2019 accounts report.

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Education

• Degree: Bachelor of Science

  Major: Duration: May 2015 - May 2019