Brief Introduction

Working as an Operations Manager in an omni-channel account, handling membership, tech, and customer service sides of a retail business. Experienced in outbound telemarketing, subscription sales, hotel reservations, shared services, and financial campaigns in the past. Skilled in people, performance, and change management. Expert in coaching, client and vendor relationships, training facilitation, and process innovation. More than 17 passionate years in the call center/BPO industry. Compassionate leader with a degree in Mass Communications.

Skillset

• 5 years of relevant experience
• Operations Management
• Leadership
• It Leadership
• PowerBI
• Coaching
• Issue Ecalation
• Client Management
• Perfomance Management
• Call Audits

Work Experience

Operations Manager

Sep 2019 - Oct 2024



• Coach and develop team leaders’ ability to lead through the "coach to success" methodology. Manage client and vendor relationships, and lead business reviews. Oversee staffing, risk, compliance, and performance management. Tools used: PowerBI, Microsoft Excel Reason for Leaving: For career growth and advancement
• He looks for a bigger challenge and better opportunity.

Associate Operations Manager

Feb 2018 - Mar 2019



• Managed team operations, focusing on improving performance and customer satisfaction. Led process improvements and implemented strategies to drive team efficiency. Responsible for overseeing team performance and meeting operational goals. Reason for Leaving: Due to health reasons.

Team Leader / Trainer

Apr 2010 - Feb 2018



• Team Leader: Served as a subject matter expert and handled escalated issues. Inspired, coached, and developed employees based on their individual areas for improvement (AFIs). Performed call audits and created performance assessment plans. Analyzed and improved work processes and policies. Promoted employee engagement through recognition and rewards (R&R). Trainer: Conducted product and supplemental training using established training guidelines and methodologies. Provided feedback to trainees on their performance. Created training materials and documented conference and departmental policies and processes.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2003 - Mar 2007
  

Brief Introduction

Experienced Assistant Vice President with a strong background in fund accounting, valuations, and P&L reporting. Skilled in managing cross-functional teams, driving performance improvements, and ensuring timely client deliverables. Proven ability to lead high-risk issue resolutions, capacity planning, and system migrations, while mentoring and fostering career growth among team members. Adept at collaborating with internal and external stakeholders and managing new fund/client launches. Seeking to leverage expertise in financial operations and leadership to contribute to a dynamic team.

Skillset

• 14 years of relevant experience
• Business Valuation
• Profit And Loss Accounts
• Fund Accounting
• Quality Assurance
• Internal Stakeholders
• Capacity Planning
• Administration
• Team Coaching
• Relationship Management
• Opening/Closing Accounts
• Decision-making Skills
• Audit
• Investment Planning

Work Experience

Assistant Vice President - Sydney Fund Accounting

Aug 2022 - Dec 2022



• Manages a team of managers, team leads, senior analysts, and analysts that perform quality assurance checks on information received internally from other supporting functions, ensuring accurate and timely Net Asset Values
• Also creates, maintains, and updates procedures for the funds. Acts as the escalation point for high-risk and high-value issues. Mentors and motivates team members in their individual career development, providing necessary training and learning tools to support individual growth. Facilitates collaboration with internal stakeholders and guides the team to build strong working relationships across departments. Leads capacity planning within the department and promotes individual knowledge improvement to ensure coverage in case of leaves and attrition. Participates in new fund and client launches. Reason for Leaving: Due to some personal reason
• He also started a business.

Fund Services Assistant Vice President - Fund Accounting/Valuations P&L

May 2017 - Jul 2022



• Manages a team of supervisors, senior analysts, and analysts responsible for reports such as security pricing, performance P&L reporting, vendor price verification, and fund accounting, ensuring the timely completion of client deliverables. Maintains a constant and consistent flow of communication within the team and with both internal and external stakeholders, while managing escalations for high-risk and high-value issues. Mentors and motivates team members in their individual career development, providing the necessary training and learning tools to support individual growth. Leads system migrations and process transfers to different teams, ensuring proper alignment of tasks per function. Participates in various projects, including RPA implementation, process manual cleanup, and new client or fund launches. Reason for Leaving: He looked for a morning shift.

Relationship Manager/Department Head

Aug 2015 - Jul 2016



• Manages the entire QB distribution channel to increase market coverage and maintain strong partnerships with clients. Acts as a relationship manager and custodian, keeping clients informed about their portfolios
• Provides product and investment performance updates and offers strategic recommendations. Monitors deliverables and reports from sales, customer service, and operations associates, including transaction processing, account opening/closing, and regulatory compliance within the department. Computes the P&L of client funds and analyzes investment portfolios. Handles ad hoc projects such as audits and administrative tasks, including performance assessments of sales representatives and agents. Forecasts and prepares the department budget. Reason for Leaving: mostly for career growth

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Education

• Degree: Bachelor of Science

  Major: Duration: May 2002 - Dec 2005
  

Brief Introduction

Detail-oriented Systems Engineer with expertise in Microsoft Infrastructure and Security Solutions, seeking to leverage strong design, implementation, and support skills to enhance organizational efficiency and client satisfaction. Committed to delivering innovative solutions in both on-premise and cloud environments. Certifications: Microsoft Certified: Azure Administrator Associate (AZ -104) Microsoft Certified: Azure Security Engineer Associate (AZ-500)

Skillset

• 5 years of relevant experience
• Microsoft Exchange Server
• AD
• Windows Azure Platform
• Proof Of Concept
• Debugging
• Linux
• Eye For Detail
• Problem Solving
• Troubleshooting
• Active Directory
• IT Solutions
• Linux Red Hat
• Microsoft Windows
• Systems Integration

Work Experience

Systems Engineer

Sep 2023 - Jan 2025



• Serve as the subject matter expert in Microsoft Infrastructure and Security Solutions, providing guidance and technical expertise to internal teams and clients. Design, configure, and implement robust network, server, and security solutions, ensuring alignment with industry best practices and organizational requirements. Develop and deploy Microsoft on-premise and cloud solutions, including Exchange, Active Directory (AD), and Azure, tailoring implementations to meet specific client needs. Execute AD and email migrations for both cloud and on-premise environments, ensuring seamless transitions and minimal disruption to operations. onduct engaging product presentations and Proof of Concept (PoC) demonstrations for customers, showcasing the value and capabilities of proposed solutions. Provide Level 2 support to customers post-sales, addressing technical issues, troubleshooting problems, and ensuring high levels of customer satisfaction. Create and maintain detailed documentation of system configurations, processes, and procedures to support ongoing operations and future projects.

Systems Engineer

Jul 2021 - Aug 2023



• Manage and execute all tasks related to project implementation from inception to final acceptance. Develop, maintain, and update technical documentation required for each project. Collaborate with vendors and various departments to improve product quality and increase test yields. Perform scripting tasks for debugging and automation, utilizing Linux environments. Ensure that all project deliverables meet established expectations and quality standards.

Academic Instructor

Dec 2019 - May 2021



• Teach and facilitate engaging courses in the assigned subject area. Create and implement instructional plans that meet educational standards and objectives. Continuously assess and enhance course materials and teaching methods to foster student learning and success. Collaborate with colleagues to ensure alignment with curriculum goals and standards. Provide academic support and guidance to students, encouraging their academic and personal growth.

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Education

• Degree: Bachelors Degree

  Major: Duration: Jun 2014 - Mar 2019
  

Brief Introduction

Presents a robust profile as a seasoned IT professional with extensive experience in systems engineering, backup and storage administration, and IT operations. His career spans over 17 years, marked by a consistent progression in responsibilities and technical expertise.

Skillset

• 17 years of relevant experience
• Windows Server
• Dynamic Host Control Protocol
• Domain Name Server Protocol
• Servers
• VMware VSphere
• Microsoft Exchange Server
• Microsoft Office 365
• Software Installation
• Lotus Notes/Domino
• Helpdesk
• SMTP
• IOS
• Incident Management
• Legato Networker
• Backup & Recovery > Recovery > Data Recovery
• Backup & Recovery > Backups
• Microsoft Windows
• Microsoft Windows 2000 Professional
• Scheduling
• EMEA

Work Experience

Windows Systems Engineer

Jun 2021 - May 2024



• Windows Server Administration Responsible for effective provisioning, Windows OS Patches, vulnerability remediations, upgrades, operation and maintenance of systems hardware and software and related infrastructure. Administer and maintain Windows server roles such as Domain Controller, Active Directory Services, GPO, DHCP, DNS but not limited to. Administer and manage WSUS servers, approve/decline updates and/or upgrade on clients and servers. Manage and maintain VMware vSphere infrastructure, addressing issues related to performance, storage, network connectivity, remediations and upgrades. Serves as 2nd and 3rd level escalation support for operational systems.

System Operations Consultant

Oct 2016 - Mar 2021



• IAM Administration. Implement, support and maintain the enterprise single sign-on solution. Assist in troubleshooting application authentication/authorization problems. Windows Desktop Support. Resolve any hardware/software issues affecting multiple users/devices. Communicate with hardware techs and on-site personnel to replace/troubleshoot hardware issues. Office 365 Administration. Serves as the Tier 2 support and being escalation contact for advanced level of investigation/troubleshooting for Office 365 related incidents. Address Exchange and Skype for Business issues including Exchange creation/administration, client connectivity and software installation. Mobile Environment Administration. Support, maintain and troubleshoot Mobile Devices(iOS) with MobileIron application. Address client queries over the phone and resolve mobile device related issues. Lotus Domino Administration. Support client's messaging platform consisting of Lotus Notes, Lotus Domino and SMTP. Respond to requests from users (as Level 2 of the escalation procedures) and assist in deploying/configuring systems. Provide resolution of more complex issues escalated from the support helpdesk and provide extra frontline support capacity as directed
• Situation/Incident Manager (Jul 2017 - May 2020): Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if needed
• Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully and ensuring customer satisfaction before closing the escalation.

Backup Engineer

May 2014 - Jan 2016



• EMC Networker Administration Ensures reliable backups to meet operational and data recovery requirements of 1500+ servers. Plans, develops and implements backup strategies using EMC Networker including Networker Module for Oracle, SQL and Lotus Notes. Implements and migrate backup server and its backup configuration from old server to newer server. Monitor, assess, and allocate the current resources in our environment to meet the backup and recovery requirements. Implements and administers a backup and restore system, backup schedules and a retention scheme. Troubleshoots backup logs to verify a successful backup and restore process. Ensures Incident, Change tickets meet the required SLA. Monitors and manages index disk space usage, checks server status and backup devices. Data Domain/ProtecTIER Storage Administration. Creates pool and devices from the Data Domain/ProtecTIER storage and integrates it to Networker. Monitors spaces and generates support logs to project space growth. Implements manual and scheduled cleaning of data to ensure space is managed properly.

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Education

• Degree: Bachelor's Degree

  Major: Duration: Jun 2000 - Mar 2005
  

Brief Introduction

To work honestly, sincerely, and dedicated in any field related to my profession with a positive outlook in a life committed to the pursuit of excellence imbued with a deep sense of responsibility, integrity, and professionalism and also; to be able to learn new experiences and skills in the area that I work and so be a help to the institution that I work for; To be able to help and render my service to the people, especially to those who are in need in the blessing of our Almighty Father through the help of the institution.

Skillset

• 7 years of relevant experience
• Patient Charts
• Serious Adverse Events
• Databases
• CAPA
• English
• Tagalog
• Positive Attitude
• Self-motivated
• Sense Of Responsibility
• Standard Operating Procedure
• Teamwork
• Working Independently
• ICP

Work Experience

Healthcare Virtual Assistant

Aug 2022 - Jul 2024



• Updates the patient chart records and insurance information. Responds to different inquiries about the clinic's healthcare services
• Calendar management of doctors and patients. Insurance verification and prior authorization
• Reason for Leaving: looking for a dayshift role

Pharmacovigilance Drug Safety Administrator

Nov 2019 - Jun 2022



• Coordinates the timely review of protocol inquiries, serious and non-serious adverse events, diagnostics and Data Safety Monitoring Board data; tracks all necessary data and generates reports for the client, project team and/or external vendors
• Interfaces with various internal and external parties to implement projects, prepare Confidentiality Disclosure Agreements, Letters of Intent and Member Agreements based on contractual considerations; reviewing all contractual documents for accuracy and coordinating internal and external approvals
• Compiles adjudication dossiers and creates/submits follow-up to investigative sites. Coordinates/facilitates project meetings, drafts meeting minutes, posts blinded and un-blinded minutes/materials to client portals and distributes to internal and external project teams
• Manages project specific training and the set-up, maintenance and archival of program files; ensuring PVG remains audit ready
• Identifies and redacts subject identifiers per local requirements, retrains sites and escalates re-occurrences to PPD Data Privacy
• Performs data entry into internal/external databases, tracking systems and PPD's budget management system; performs system reconciliations to identify issues which may negatively impact project timelines
• Answers incoming hotline calls, coordinates department functions and performs other duties as assigned. Supports any specific activities performed by the local office, which cannot be performed from elsewhere. Reason for Leaving: looking for a remote work set-up

Pharmacist in Charge (Quality Assurance Compliance)

Apr 2017 - Nov 2019



• Deviation Investigation Report / Atypical Investigation Program. Updates Deviation Investigation Report (DIR) Database. Conducts one on one monthly meeting and every other month group meeting. Monitors closure of CAPA and prepares monthly update and annual report
• Artwork and Packaging Development. Proof read text details, checks accuracy and consistency of dimensional attributes and functionality of PM artwork
• Coordinates with Material Control Team Leader on the item code of each PM. Coordinates with Regulatory Affairs Team Leader on the review of PM
• Coordinates with printer and clients on artwork with comments/corrections, final approval and LSD approval
• Monitors and document status of each PM on every step of the entire development process. Management of Packaging Component Specification (PCS). Initiation and revision of PCS. Identifies the companies and materials that require PCS. Prepares a PCS reference to client approved Packaging Material Inspection Report/Artwork as basis
• Submit the accomplished PCS to QA team leader to check the completeness of information stated and to approve the PCS
• Handled Packaging Material Complaints. Updates Packaging Material Complaint Spreadsheet. Control Issuance of the Packaging Material Complaint. Monitors closure of CAPA provided by the supplier of the Packaging Material and prepares quarterly and annual report. Reason for Leaving: proximity issues, had to relocate to home province

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2012 - Apr 2016
  

Brief Introduction

A 27-year-old marketing professional with eight years of combined experience in the education, SaaS, advertising, and creative process outsourcing industries, specializing in social media (Meta), SEM (Google), on-page SEO, websites, research, content, and design.

Skillset

• 8 years of relevant experience
• Google Ads
• Graphic Design
• Social Media Management
• Website Design
• Facebook Advertising
• Social Media Advertising
• Social Media Marketing
• Content Writing
• Website Management
• Search Engine Optimization
• On-Page SEO
• Email Direct Marketing

Work Experience

Social Media Marketing Specialist

Apr 2023 - Oct 2024



• Social Media Management: Oversee all aspects of social media, including content creation, graphic design, and video editing, to craft engaging and visually appealing posts Website Design: Design and maintain the website, ensuring an intuitive and seamless user experience Search Engine Optimization: Implement guided on-page and technical SEO strategies to improve search engine rankings and drive organic traffic Reason for leaving: end of contract

Associate Process Manager, Senior Social Ads Specialist

Nov 2021 - Jan 2025



• Specialized in driving impactful campaigns from concept to execution for LocalSearch Australia, a digital marketing company serving over 300K Australian businesses and 28K clients
• Her expertise spans multiple areas, including: Social Ads: Conceptualizing, developing, and executing end-to-end ad campaigns on Facebook and Instagram. Google Ads: Setting up and optimizing Search and Performance Max campaigns. Audience Research: Conducting thorough research to ensure campaigns effectively reach target audiences. Content Creation: Creating compelling content, including graphic design and video editing, to convey brand narratives. Analytics & Monitoring: Utilizing Google Analytics, Google Tag Manager, and Meta Pixel to monitor website traffic. Performance Analysis: Analyzing campaign performance metrics and industry trends to inform strategies and improve results. In the first five months of my tenure as the only person in the team, I embraced the opportunity to pioneer the account
• By setting high standards and mastering every aspect of the process, my expertise and proactive approach laid a solid foundation for growth and success. Reason for leaving: Seeking a stable job that can fully sustain my needs without requiring part-time work.

Social Media Associate Specialist

Mar 2020 - Nov 2021



• Working with GoDaddy Social, Gray Television, and Mid-West Family Broadcasting, her responsibilities encompassed the following key areas: Strategic Content Management: I design and manage monthly content calendars, ensuring the timely delivery of content tailored to each client's unique needs and objectives
• This includes developing syndication schedules to maximize the reach and impact of our organic social efforts. Data-Driven Insights: I deliver comprehensive campaign reports, providing clients with valuable insights into their social media performance and recommendations for continuous improvement. Team Leadership: As one of the primary POCs, I play a pivotal role in guiding the social media team and assisting in supervisory duties. Reason for leaving: accepted a position at Personiv offering double my previous salary.

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Education

• Degree: Bachelor of Science in Business Administration

  Major: Duration: Jun 2013 - May 2017
  

Brief Introduction

I studied under the program of BS Applied Mathematics, with a strong interest in data analysis and forecasting. I have experience using various statistical tools and software, such as R, Python, Excel, and Tableau, to collect, manipulate, visualize, and interpret data. I have also completed coursework that involved applying mathematical models and methods to real-world problems and scenarios.

Skillset

• 1 year of relevant experience
• Process Improvement
• Scientific Method > Hypothesis Testing
• Dashboards
• Data Insights
• Decision-making Skills
• Problem Solving
• Data Science
• Mathematical Modelling
• Report Writing
• Statistical Analysis
• Quality Control
• SQL
• Data Management
• Data Visualisation
• Machine Learning
• Microsoft Excel
• Python Programming
• R Programming Language
• SPSS
• Tableau

Work Experience

Junior Data Analyst

Mar 2024 - Jan 2025



• Conduct thorough analysis of manufacturing data to optimize production processes and increase efficiency. Collaborate with production and quality control teams to identify areas for process improvement using statistical tools and software
• Create and maintain dashboards and reports to provide actionable insights to senior management, enhancing decision-making.

Associate Data Analyst

Nov 2023 - Jan 2024



• As a data analyst intern, I am part of creating visualization reports, conducting hypothesis testing, and building dashboards to support data-driven decision making
• I used Qualtrics, few various tools and techniques to analyze, interpret, and communicate data insights to different stakeholders.

Customer Service Representative

Nov 2021 - Feb 2022



• I have worked as a customer service representative for Alorica, handling a retail account for a major online shopping platform
• I have developed skills in communication, problem-solving, and customer satisfaction, as well as knowledge of the retail industry.

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Education

• Degree: Bachelor of Applied Mathematics

  Major: Duration: Jan 2020 - Apr 2024
  

  Degree: Academic Achievement Award

  Major: Duration: Jun 2012 - Mar 2019
  

Brief Introduction

I am a Data Analyst with over 14 months of experience in transforming data into insights and solutions. I have managed to automate a lot of our data, made and presented dashboards to our clients. I have expertise in using the Query function in Google Sheets. I am currently looking for new opportunities to apply my data analytics skills.

Skillset

• 1 year of relevant experience
• Analytics
• Data Acquisition
• Data Sets
• Looker Studio
• Dashboards
• Multi-tasking
• Teamwork
• Google Sheets
• Working Under Pressure
• Data Transformation
• Query
• Smartsheet
• PHP
• HTML
• SQL
• Java
• Information Technology
• Transaction Processing

Work Experience

Transaction Processing - Data Analyst

Jan 2023 - Jan 2025



• Work closely with project managers to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity Create and maintain rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources Define and implement data acquisition and integration logic, selecting an appropriate combination of methods and tools within the defined technology stack to ensure optimal scalability and performance of the solution Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across datasets

Education

• Degree: Bachelor of Technology

  Major: Duration: Jun 2016 - Oct 2020
  

  Degree: Bachelor of Technology

  Major: Duration: Jun 2013 - Mar 2016
  

Brief Introduction

To be employed in your Company in a position that fits my qualifications and at the same time would offer me a great opportunity for advancement.

Skillset

• 4 years of relevant experience
• Business Objectives
• Managerial Skills > Team Management
• Service Quality
• Sales Growth
• Sales Pipeline
• Helping And Advising Customers
• Customer Satisfaction
• Leadership Skills
• Managerial Skills
• Operations Management
• Prioritising
• Strategic Planning

Work Experience

Operations Manager

Jul 2024 - Sep 2024



• * Led a team to achieve operations targets, establishing clear communication channels to understand client needs, resolve issues, and exceed expectations. * Developed data-driven strategies that improved team performance, aligning actions with key business objectives and enhancing service quality. * Identified and implemented training programs to enhance staff skills and knowledge. * Collaborated with stakeholders on program updates and promotional changes. * Ensured compliance with all defined processes and standards across the team.

Operations Manager

Feb 2021 - Jul 2024



• * Spearheaded business goals by developing high-quality strategies that consistently exceeded revenue targets * Drove efficiency and profitability by implementing process improvements, optimizing performance
• * Managed operations in alignment with the company's strategic goals
• Handled accounts in telecommunications, lead generation, and healthcare
• * Collaborated with stakeholders to ensure the successful rollout of business plans and initiatives.

Team Leader

Oct 2020 - Dec 2020



• * Led a team to meet and exceed performance metrics according to client SLA. * Implemented strategies to improve operational performance, identify process gaps, and boost team motivation through innovative recognition programs
• * Project based account

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Education

• Degree: Bachelor of Science in Nursing

  Major: Duration: Jan 2004 - Jan 2008
  

Brief Introduction

I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I'm able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure.

Skillset

• 2 years of relevant experience
• Inbound Call Management
• Benefit And Eligibility Verification
• Provider And Pharmacy Contact
• Collections
• Dispute Management
• Account Management

Work Experience

CUSTOMER SERVICE REPRESENTATIVE

Oct 2023 - Mar 2024



• Receive and respond to a high volume of inbound calls from members. Address inquiries about insurance benefits, eligibility, and coverage details. Explain insurance benefits and verify eligibility for various healthcare services. Assist members with understanding their insurance plans and the services they can access. Contact healthcare providers and pharmacies to verify member insurance information. Reason for leaving: Seasonal Account - End of contract

Process Associate

Sep 2022 - Sep 2023



• Handle inbound calls from customers with questions or issues regarding their auto finance loans. Make outbound calls to collect overdue payments from customers on auto loans. Proactively reach out to customers to collect car loan payments and ensure accounts are up to date. Negotiate payment arrangements with customers, following company policies and legal guidelines. Investigate and resolve customer disputes related to unauthorized transactions on their auto loan accounts. Collaborate with internal teams to ensure disputes are handled in a timely manner and according to regulatory standards. Update customer records to reflect collections, disputes, and account resolutions.

Education

• Degree: Secondary

  Major: Duration: Jan 2025 - Jan 2012