Brief Introduction

A dedicated professional and experienced data analyst with more than 5 years experience in gathering, analysis, and interpreting data to support various strategic functions of the business. An experienced Technical Support Representative. Tenured Project Manager with almost 9 years of experience from a telecommunications account.

Skillset

• 10 years of relevant experience
• Asana
• T Accounts
• Customer Experience
• Point Of Contact
• Project Planning
• Troubleshooting
• Dashboards
• Data Collection
• Price Analysis
• Process Improvement
• Project Management
• Reconciliations
• Teamwork
• DS1
• Microsoft Office
• Salesforce.com

Work Experience

Project Manager (IT-Telco)

Oct 2023 - Jan 2025



• Effectively manage the setting up of Wireless phone lines and act as the single point of contact between AT&T/Verizon customers and the various departments within the account
• Supervise the installation and configuration of telecommunications equipment, network devices, and software applications required for voice and data communications
• Maintain vendor relationships, escalate issues when necessary, and ensure compliance with service level agreements (SLAs) and contractual obligations
• Ensure all deadlines are met and escalate issues as needed
• Deliver technical support and troubleshooting assistance to end users facing voice and data connectivity problems
• Diagnose network issues, do RCAs, and implement solutions to restore service functionality and reduce downtime
• Report Generation: Prepare and present reports and findings to technical and non-technical stakeholders within the telecom company
• Telecom Database Management: Manage telecom databases, ensuring data integrity, security, and compliance with industry standards
• Create tickets for invoices from Sales team, to manage projects and provide resolutions
• Reason for Leaving: better opportunity, job security

General Virtual Assistant

Dec 2019 - Aug 2023



• I help Pacific coast tech companies convert visitors into customers by telling their story through live chat and swift ticket support during off hours on the west coast, when the majority of brands receive their traffic. Profile completion - Compilation of data needed by applicants. Background check applicant's licenses on Nursys and other sites. Manage SMS and Email inbox of Recruiters, and answer questions on their behalf. Update Asana - Add/Complete sub-tasks regarding applicant profiles. Assist Recruiter with with various tasks and day-to-day checklist
• Do weekly reports on trends of the applicants
• Which specialties are in demand, and the most preferred facilities/location
• Reason for Leaving: company was struggling financially, had to lay off some employees

Voice and Data Service Manager

Feb 2011 - Aug 2019



• Effectively manage the setting up of phone lines and act as the single point of contact between AT&T customers and the various departments within the account
• Report Generation: Prepare and present reports and findings to technical and non-technical stakeholders within the telecom company. Telecom Database Management: Manage telecom databases, ensuring data integrity, security, and compliance with industry standards. Setup call meeting between AT&T Technical Consultant and Customer IT Personnel for in-depth discussion of project specifications. Network Performance Analysis: Analyze network performance metrics, including call drop rates, signal quality, and data throughput, to identify areas for improvement and create projection plans for any anticipated changes
• Customer Behavior Analysis: Examine customer call patterns, data usage, and satisfaction metrics to improve service offerings and customer experiences
• Data Collection: Gather and process telecom data from various sources, including network logs, call records, and equipment performance data. Negotiate the timeline and budget with the customer and provisioning with a business case scenario
• Provides timely feedback to customer and status updates of million-dollar projects especially for high-profile clients
• Handles and submits tickets, escalations, changes, and project expedition in order to meet customer demand
• Schedule testing of phone lines and toll free numbers with technicians and the customer. Ensures that the project is completed within the standard interval set by the company
• Setup Telephony Voice Routing Systems including Call allocators and Routing Terminations
• Reason for Leaving: due to the pandemic, wanted to pursue a work from home job

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2005 - Apr 2008
  

Brief Introduction

Awards and Achievements: • Top 1 agent for Lowest AHT for consecutive Months (September 2022 to December 2022) • Top 1 agent for Highest FCR (95%) (October 2022 to November 2022) • Top 1 SME for 3 consecutive Months • Perfect KPI for in a Cluster • Top agent for whole site (Dec 2024) • Top 1 agent for Highest FCR (85%) -Training (November 2023)

Skillset

• 2 years of relevant experience
• Handling Enquiries
• Customer Service
• Troubleshooting
• Complaint Handling
• Hard-Working
• Email Support
• Communication Skills
• Salesforce
• Phone Support

Work Experience

Senior Agent

Sep 2023 - Mar 2024



• Answer live calls and call the customer with their inquiries and issues. Handle customers by resolving their issues. Giving the correct resolution in a proper way. Troubleshoot the customer network, device, and internet. Provide the root cause of the issue and educate the customer on troubleshooting. Processing payments from the customer and providing credits. Processing returns and replacements for customers. Keeping a positive conversation with the customer in a friendly manner. Account verification and the identity of the customer to confirm if it's a fraudulent call. Creating a ticket for customer issues. Sharing knowledge and experience with colleagues. Reason for leaving: Due to personal issues.

Customer Service Representative

Nov 2021 - Jun 2023



• Answer live calls and call the customer with their inquiries and issues. Processing returns and refunds to customers. Inform me of the status of the order. Provide credits to the customer. Educate the root cause of the delay in the delivery of the parcel. Handle Dasher by resolving their issue. Giving the correct resolution in a proper way. Keeping the positive conversation with the customer in a friendly manner. Processed credits to the customer. Account verification and identity of the customer to confirm if it's a fraudulent call. Updating and canceling the order. Processed credits to Dasher. Provide some information to Dasher. Calling the customer to resolve the Dasher issue. Sharing knowledge and experience with colleagues. Help with side-by-side training for new hires. Approving in-call credits of agents if the claim of Dasher is valid. Validating supervisory calls and credit claims of agents.

Office Staff

Jan 2021 - Oct 2021



• Perform miscellaneous job-related duties as assigned. Prepare and edit items to be ordered by the supplier. Answers emails with customer inquiries. Prepare a timekeeping and pay slip. Organizing papers based on their categories. Checking the monthly earnings of the online store. Checking inventory. Reason for leaving: Looked for career growth.

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Education

• Degree: Undergraduate

  Major: Duration: Jun 2011 - Apr 2013
  

Brief Introduction

Skillset

• 5 years of relevant experience
• Copywriting
• Content Writing
• SEO
• Technical Writing
• Managerial Skills > Team Management
• Proofreading
• English
• EMarketing
• Search Engine Optimisation
• Project Management

Work Experience

Senior Copywriter; SEO Writer

Jan 2025 - Jan 2025

Education

• Degree: Psychology

  Major: Duration: Jan 2025 - Jan 2025
  

Brief Introduction

Committed and results-driven professional boasting 5+ years of extensive experience in English writing, journalism, licensed academic teaching, and a distinguished record of academic accolades. Certified as a Licensed Professional Teacher (LPT).

Skillset

• 8 years of relevant experience
• Ghost Writing
• Copywriting
• User Experience
• Sports Journalism
• Marketing Communications
• Hard-Working
• Journalism
• Public Speaking
• Social Media Management
• EMarketing
• WordPress
• Shopify
• Content Management System
• Social Media
• ECommerce
• English

Work Experience

All Sports Associate, Editor

Feb 2024 - Sep 2024



• All Sports Associate Editor ClutchPoints - https://www.facebook.com/ClutchPoints ------- Provide feedback and direction on article topics, angles, and tone. Implemented SEO keyword strategies and managed WordPress updates to enhance search visibility and improve overall user experience on digital platforms. Analyze team strategies and player performances to offer insightful commentary that resonates with readers Craft well-written, engaging articles, recaps, and analysis stay current with sports news, events, and trends

Researcher, Journalist

Feb 2023 - Feb 2024



• Content Writer, Researcher, Journalist MSquare Media - https://msquaremedia.com/msm-reporter/ ------- Wrote, edited, and produced over 25 stories per week for multiple platforms ( e.g company site and socmed) Quick response to emergencies and breaking news stories, a with strong urgency Wrote informative international academic articles Wordpress management

Content Marketing Specialist

Sep 2022 - Feb 2023



• Anthrodesk - https://www.anthrodesk.com/?srsltid=AfmBOoopf9tnT7JPzHnpjrXQaS4EtqKO1AEkWYgtQa4ejqGN4xyvzvJ7 & Heritage - https://www.instagram.com/heritagecbd/ CBD - https://www.instagram.com/heritagecbd/ ------- Produced informative and promotional articles for Marketing communication with brand ambassadors and influencers E-commerce platform management through wordpress, shopify, magento, zohomail, HARO

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Education

• Degree: Master of Arts

  Major: Duration: Jan 2021 - Jan 2023
  

  Degree: Bachelor of Secondary

  Major: Duration: Jan 2014 - Jan 2019
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2025 - Jan 2025
  

Brief Introduction

E-commerce and PIM specialist with years of experience in managing digital assets and product information systems. Possesses a deep understanding of e-commerce marketing, product research, and data analysis, with expertise in Salsify and Amazon's PPC ad campaigns. Demonstrated ability to ensure data accuracy and compliance with retailer requirements while enhancing operational efficiencies, resulting in measurable growth. Committed to delivering high-quality results and customer satisfaction across diverse locations and industries, from building operations to automotive and industrial equipment services. A detail-oriented and results-driven professional, seeking to leverage expertise in a dynamic organization that values innovation and growth.

Skillset

• 5 years of relevant experience
• Sourcing
• Prioritising
• ECommerce
• Data Quality
• Specifications
• Data Accuracy
• Eye For Detail
• Invoicing > Issuing Invoices
• Planned Maintenance
• Proactive
• Results-Driven
• Microsoft Excel
• Digital Asset Management
• Information Systems
• Microsoft Office

Work Experience

E-commerce Associate, PIM Salsify Coordinator

Jun 2022 - Dec 2023



• - Managed the PIM/DAM application (Salsify), ensuring the integrity and accuracy of product data across multiple platforms.- Evaluated and updated product information, maintaining high standards for data completeness and accuracy.- Oversaw product content resources, delivery channels, data quality, and governance, monitoring key data metrics and resolving issues as they arose.- Collaborated with internal sales stakeholders and external retailer teams to adapt to changing requirements, prioritizing compliance and content optimization.- Developed and formatted templates for sales operations, enhancing data update processes and ensuring seamless integration with other tools.- Executed digital asset transformations tailored to retailer specifications through Product Feed and Asset Feed exports.- Resolved inventory inconsistencies by coordinating with tool managers to ensure real-time updates across all retail partners.- Addressed content errors by maintaining the "source of truth" in Salsify and rectifying upstream issues to ensure data accuracy.- Created retailer-specific content strategies to optimize product visibility and attribution for priority retailers.

Product Sourcing Analyst, PPC Specialist

Dec 2018 - Apr 2023



• - Over 3 years of freelance experience as a Product Sourcing Analyst and Amazon PPC Specialist
• - Developed expertise in eCommerce marketing, product research, and data analysis, utilizing Amazon Seller Central and various sourcing tools for inventory management and product comparisons
• - Managed Amazon PPC campaigns for 1.5 years, focusing on KPI tracking, campaign optimization through targeting, bids, placements, and negative keywords, as well as enhancing SEO with keyword research and A+ content creation

Education

• Degree: Bachelor of Science in Electronics Engineering

  Major: Duration: May 2017 - Dec 2022
  

Brief Introduction

Experienced accounting professional with over two decades of expertise in Accounts Receivable, Accounts Payable, General Accounting, and financial analysis. Proficient in various accounting software and advanced Excel functions, with a proven track record of handling clients across multiple regions. Seeking to leverage my strong analytical skills and dedication to financial accuracy in a challenging accounting role.

Skillset

• 23 years of relevant experience
• Invoicing > Issuing Invoices
• Invoicing
• EMEA
• Monthly Closing
• Account Reconciliations
• Accounts Receivable Aging
• Cash Flow Analysis
• Cash Receipts
• Customer Accounts
• Internal Audit
• Late Payments
• Sales
• Data Abstraction
• Sarbanes-Oxley
• Financial Accounting > General Accounting
• Trading
• Balance Sheet Reconciliations
• Middle Office
• Profit And Loss Analysis
• Stock Reconciliations

Work Experience

Accounts Receivable Analyst

Jul 2022 - Apr 2024



• Billing Operations for North America, Australia and EMEA Generate and issue invoices accurately and timely. Review billing data for completeness and accuracy. Ensure invoices comply with contractual terms and regulatory requirements. Resolve billing discrepancies and issues promptly. Investigate and resolve discrepancies related to deductions promptly. Collaborate with Sales and Customer Service teams to address deduction issues effectively. Accounts Receivable Management: Monitor accounts receivable aging and follow up on overdue payments. Communicate with customers to secure payments and resolve payment issues. Prepare and distribute customer account statements and reminders. Apply cash receipts and reconcile accounts receivable transactions. Compliance and Documentation: Ensure compliance with company policies, accounting standards, and regulatory requirements. Maintain accurate documentation and records of billing and AR activities. Participate in audits and provide necessary documentation and support. Perform accounts reconciliation and ad-hoc management report as requested Weekly cash forecast Intercompany processing of Stock orders for the US, Australia, Canada, Denmark, UK, BV, and Spain Assist with month-end close activities Supports External and Internal Audit Reason for leaving: Client pulled out the account

Lease Accountant

May 2019 - Jul 2022



• Data abstraction of identified lease contracts Creation and maintenance of lease records in the Lease Controller tool Month End Close activities for operating leases Accounts reconciliation for operating leases Quarterly SBU report sign-off for operating leases Perform SOX controls related to the proper accounting treatment of operating leases

Trade Accountant

Mar 2013 - May 2019



• Handles general accounting and reporting services to the regional Trading Finance organizations in Asia Pacific and Europe Settle payables and send out invoices to 3rd party counterparties, affiliates and intercompany entities after interpreting contracts and validating important and required information against necessary documents. Enter accrual entries into SAP invoices or other necessary documents that are not yet received in time for the month-end close, Account for all associated secondary costs to physical transactions Perform all month-end reconciliations including GL Account reconciliation, SRA-SAP reconciliation and inventory reconciliation. Support and provide comments for the balance sheet reconciliation including trace and escalation Address Interco imbalances Reconcile strategies and providing preliminary P&L analysis per strategy Work with the front office and/or middle office to update and correct pricing and quantities in SRA Support SOX controls and testing Handle ad-hoc inquiries from Front/Middle Office as well as counterparties (3rd Party, Affiliates or Intercompany) Handle all other general accounting services that may be required by the Trade Analysts or BU from time to time Partnering with the Trading Finance – Manila’s Leadership Team in delivering reliable and cost efficient services: Monitors effectiveness of applicable controls, assesses gaps, develop corrective plans, report on progress made, and results. Establishes processes and procedures to ensure conformance and alignment with corporate requirements Supports internal and external financial audits; serves as a contact for internal and external auditors
• Assist in executing the team’s work plans and support its revisions as appropriate to meet changing needs and requirements

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Education

• Degree: Bachelors Degree

  Major: Duration: Jan 2025 - Jan 2025
  

Brief Introduction

I am an experienced Industrial Engineer skilled in product development, costing, and team leadership. Manages teams to meet organizational goals, develops timelines, and ensures adherence to production standards. Proficient in process optimization, conducting time and motion studies, and troubleshooting to enhance efficiency and prevent quality issues. Collaborates with cross-functional teams to drive continuous improvement and achieve targets.

Skillset

• 6 years of relevant experience
• Continuous Improvement
• Spreadsheets
• Troubleshooting
• 2D
• Administrative Support
• Arranging Appointments
• Business Modelling
• Content Production
• Data Entry
• Industrial Engineering
• Project Management
• Social Media Management
• Asana
• Canva
• Microsoft 365
• Microsoft Teams
• Microsoft Word
• Trello
• Zoom

Work Experience

INDUSTRIAL ENGINEER- PRODUCT, DEVELOPER/COSTING

Jan 2019 - Jun 2023



• INDUSTRIAL ENGINEER- PRODUCT Perpetual Prime Mfg
• Incorporation ------- Calculate material consumption and cost for a new style. Monitoring and supervising a team to achieve the organization's objectives
• Managing the day-to-day activities of the team
• Developing and implementing a timeline to achieve targets. Schedule and coordinate meetings and appointments
• Develop standards for production and design by working with clients and management. Collaborates with PD (Product Developer) and Sample maker team in developing and continuous improvement of new and existing products
• Prepare presentations, spreadsheets, and all needed documents

INDUSTRIAL ENGINEER- PRODUCTION

Oct 2018 - Dec 2018



• Ensure that the correct process and procedure are being followed by all the departments of production
• Implement recommendations from the technical head in ensuring and promoting productivity and continuous efficiency in production
• Implement and monitor compliance with the prescribed machine and workshop layout. Monitor compliance with the required daily output of production Taking into consideration machine layout, manpower number, style, productivity, and efficiency of the production
• Review line efficiency for weekly line incentives.

INDUSTRIAL ENGINEER- PRODUCTION

Dec 2017 - Oct 2018



• Document correct process and procedure. Manpower allocation. Visual Process Flow and production layout installation (2D autocad) Troubleshooting line to help prevent quality projects and other production issues. FREELANCING AND VIRTUAL ASSITANT

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Education

• Degree: Bachelor's Degree

  Major: Duration: Jan 2025 - Jan 2025
  

Brief Introduction

Skillset

• 4 years of relevant experience
• Injection Moulding
• Mechanical Design
• Assembly Drawings
• Lathes
• 3D Printing
• 3D Printing > Additive Manufacturing
• Bill Of Materials
• CNC Milling
• Working Independently
• Specifications
• 3D Design
• 3D
• Solidworks
• Autocad
• Fusion
• SLA
• Finite Element Analysis

Work Experience

Product Design Engineer

Feb 2024 - Jul 2024



• Werner Co., Remote ------- * Contributes to designing original or adapted products, applying specialized knowledge to develop the final design. * Creates layout, detail, and assembly drawings, performing calculations such as strength of materials, simple forces and stresses, and weights. * Updates drawings per Engineering Change Orders (ECOs) to reflect revisions. * Builds a 3D component database for efficient modeling and engineering activities. * Learns multiple manufacturing processes to optimize part design. * Develops full 3D models using the 3D components library interfacing all the mating parts and provides assembly feedback to Engineers. * Supports other designers on larger projects and assists in changes to artwork for product labels, instruction sheets, advertising cards, etc. * Develop layouts for medium scale programs to assist in the development of new products and/or sustaining engineering activities
• Assists engineers in preparing Engineering Change Orders (ECOs) by detailing affected areas in bills of materials. SKILLS & CERTIFICATION 3D Modeling Software: Siemens Solid Edge Professional User, SolidWorks, Fusion 360, AutoCAD Subtractive Manufacturing: Conventional Machining, CNC Milling and Lathe Additive Manufacturing and Maintenance: FDM 3D Printing, SLA 3D Printing PROJECTS AND LEADERSHIP

Product Engineer

Aug 2021 - Jan 2024



• Yuro Technologies, Inc., Quiapo, Manila ------- * Manages multiple projects, overseeing design and fabrication processes. * Leads projects from initial communication and 3D modeling to prototype fabrication and final manufacturing. * Creates 3D models adhering to engineering principles and client specifications. * Conducts client meetings to assess project feasibility and propose design adjustments. * Designs mechanisms and machine components using additive, subtractive, or injection molding methods. * Utilizes metal machining techniques like turning, boring, facing, and milling. * Executes manufacturing processes (additive or subtractive) and assembles final products. * Presents project details comprehensively. * Trains interns and OJTs in mechanical design and fabrication.

Machinist

Oct 2020 - Jul 2021



• * Interprets mechanical designs and uses machines like lathes, mills, grinders, and EDM/Wire-cut to fabricate parts efficiently. * Works independently to produce punches, electrode markers, dies, jigs, and fixtures. * Utilizes surface grinders for finishing processes.

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Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2025 - Jan 2025
  

Brief Introduction

To be able to work in a corporate environment where professional skills and potentials will be utilized and developed through rendering acquired knowledge and experience by holding a bigger responsibility to make significant contribution to the success of the company.

Skillset

• 8 years of relevant experience
• Project Management
• Quality Auditing
• Customer Quality
• Quality Engineering
• Quality Control
• New Model Engineer

Work Experience

New Model Engineer / Parts Quality Engineer

Nov 2017 - May 2023



• Manages the end to end New Product Development process ensuring timely execution of all activities
• Prepares over-all plan required for the project requirements
• Organize and leads project’s kick-off meetings to assure common understanding about the new product
• Tracks the progress of the project and provide project’s status to the manager and top management including expat members. Traces project timeliness against plan and ensuring the suppliers are aware of any delays and issues. Provides technical and quality expertise to support suppliers in the development of the new product. Ensures completion of the quality related requirements of the product and proper documentation of technical documents needed on the development. Initiates support on the development of Supplier Quality Management System through conducting process and system audit
• Deals with the top management to properly discuss the audit findings and suggested improvement items
• Facilitates training with suppliers to level-up the skills and the know-how on quality management. Prepares weekly update on the development. Mass Production Quality Management
• Ensures quality of parts by conducting series of process audit
• Reviews and checks the analysis and countermeasure plan of the suppliers. Conducts meeting with supplier’s top management for the cause of the delay and unaccomplished activities. Creates special projects or program to attain plant targets in maximizing manpower and company resources. Exposed in different industries – Plastic Injection, Welding Industry, Sticker and Decals and Parts Assembly. Reason for Leaving: career growth

Industrial Engineer Staff

Mar 2016 - Oct 2017



• Facilitates, assesses and evaluates company-wide Kaizen projects. Allocates production manpower by conducting cycle time on each production process. Spearheads AGV and AGF set-up project on entire production area
• Plotting ang layout on warehouse and production area. Establishes rework procedure and estimate rework cost. Support on New Product Introduction, Establish and standardize new processes
• Calculate material usage during New Model. Reason for Leaving: better compensation and benefits

Production Line Engineer

Apr 2015 - Aug 2015



• Provides engineering support and analysis to reduced downtime during production. Analyzes and troubleshoots process problem to make continuous and permanent improvement. Monitors production output and assessment on unachieved targets. Conducts training on production personnel. Oversees and assesses existing processes and workflows. Reason for Leaving: had to review for the certification exam for Industrial Engineers

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Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2010 - Mar 2015
  

Brief Introduction

Seeking to leverage the expertise in a dynamic environment to enhance key aspects of the role and contribute to the company’s strategic objectives through innovative and effective solutions.

Skillset

• 2 years of relevant experience
• Blogging
• Scriptwriting
• Twitter
• YouTube
• Facebook
• Condominiums
• White Goods
• Technical Writing
• Time Management
• WordPress
• Content Management System
• Apple MacOS
• ClickUp
• Microsoft Windows
• Social Media
• IOS
• Android
• Microsoft Office
• Odoo

Work Experience

Content Writer, Junior Copywriter

Oct 2023 - Jul 2024



• * Leveraged Monday.com for CMS. ------- * Write blog articles for different countries' websites of NEXT BASKET; USA, Philippines, Pakistan, India, Malaysia, Singapore, Indonesia, and UK. * Edit articles and check the uniqueness score and AI score. * Content repurposing of AI-generated content. * Wrote content for landing pages and service pages.

SEO Content Writer

Mar 2023 - Jun 2023



• * Leveraged ClickUp for CMS. * Develop content for a client's website based in * Create blog posts, guest posting, and contextual post for garage door services, and locksmith services in Canada. * Edit blogs and crafted social media captions for the company's social media sites; Facebook, and Twitter.

Technical Content Writer

Dec 2022 - Jul 2023



• * Leveraged WordPress for CMS. * Authored comprehensive articles on a range of technology topics, including Windows, macOS, iOS, Android, and other niches. * Wrote scripts for YouTube videos. * Crafted travel blogs for their sister website; Himalayan Crest.

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Education

• Degree: Bachelor of Arts

  Major: Duration: Jan 2019 - Jan 2023