Brief Introduction

I am a sustainability practitioner with strong communication, negotiation, and analytical skills. A passionate leader with an unwavering dedication to success and a compassionate heart towards others.

Skillset

• 6 years of relevant experience
• Data Analysis
• External Stakeholders
• Analytical Skills
• Budgets & Budgeting > Budget Management
• Communication Skills
• Compassionate
• Interpersonal Skills
• Negotiation Skills
• Project Management

Work Experience

Assistant Sustainability Manager (Fixed-Term)

Aug 2023 - Jan 2024



• Tracks progress of country sustainability priority commitments and implementing country priority programs in compliance to the EPR law. Provides support to brands with purpose by analyzing data, and embedding sustainability in retail partnerships. Cross-functional coordination with local and global teams, leading meetings, and connecting people across a diverse work ecosystem. Reason for Leaving: under a fixed-term contract for 6 months, contract ending in January 2024

Advocacy Manager

Jan 2016 - Aug 2023



• Managed relationships with key internal and external stakeholders critical to the company's operations
• Led the implementation of global environmental events in coordination with internal and external partners. Oversaw the implementation of advocacy communication campaigns using traditional and non-traditional channels. Reason for Leaving: career growth

Production Officer

May 2015 - Dec 2015



• Handled the company's advertising activations
• Reason for Leaving: better opportunity at Manila Water, career growth

See more

Education

• Degree: Bachelor of Laws

  Major: Duration: Jan 2019 - Sep 2024
  

  Degree: Bachelor of Arts

  Major: Duration: Jan 2010 - Jan 2014
  

Brief Introduction

PORTFOLIO: https://jhonpabz.vercel.app/ FLIGNO PROJECTS: Hyperspace Storage • Front-End Developer • Hyperspace Storage is like an AirBNB app where you can rent and post storages. I created the frontend of admin in this project. • Tech Stack: React, Redux, MaterialUI, Node, Express, and MongoDB SPEK • Front-End Developer • Tech Stack: React, Redux, TailwindCSS, Laravel Estate Planning • Front-End Developer • Tech Stack: Vite React, React-Query, Zustand, MaterialUI

Skillset

• 4 years of relevant experience
• Continuous Integration
• JavaScript
• Cascading Style Sheets
• Redux
• React
• Tailwind
• Redux Toolkit
• HTML
• JQuery
• Next.js
• Sass
• Best Practice
• TypeScript
• Material UI
• Nuxt.js
• Bitbucket
• Jest
• Query
• React Native
• Vue

Work Experience

Front-end Developer

Jun 2023 - Sep 2024



• Develop, maintain, and test existing projects using React, Nextjs, Nuxtjs, Vue, Es6 Javascript, Redux toolkit, Tailwind, CSS, Sass, React hook form etc. Collaborate with QA Engineers and Team lead for changes or new features that are needed in existing projects
• Assist my co-developers(Junior & Senior) if they have challenges in code. Converting existing Nuxtjs project to Nextjs
• Create reusable components, integrate API's. Apply best practices in coding.

Associate Software Engineer

Mar 2022 - Jun 2023



• Design, develop, and test new and existing projects using the latest technologies(React). Apply best practice development patterns and follow design briefs, Continuous Integration/Development, and maintenance of code. Collaborate with back-end engineers, project managers, UI designers to transform creative concepts into production realities for clients and stakeholders. Participate in daily standup meetings and present/demo the progress and update every end of milestone/sprint to our clients (99% of our clients here are from Australia). Teach other developers with a specific topic/language that is given
• (Upskilling program by FLIGNO)

Web Designer & Developer

Nov 2019 - Feb 2022



• Creation of content for client websites, as well as creation of visual elements that are aligned with client's branding and defined site objectives using HTML, CSS, Javascript, and Jquery. Work with TechOps team supervisor for the creation of Bel-Air Vehicle Registration System as a Developer
• I wrote a thousand lines of Javascript code.

See more

Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2016 - Jun 2019
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2015 - Jan 2016
  

  Degree: Bachelor of Science

  Major: Duration: Jan 2013 - Jan 2015
  

Brief Introduction

To achieve high career growth through a continuous learning process, keep myself dynamic, visionary and competitive with the changing scenario of the world and to contribute for the growth of organization.

Skillset

• 5 years of relevant experience
• 3D Modeling And Designing
• Fusion 360
• Digital Designing
• Computer Troubleshooting (software And Hardware)
• Electronics Troubleshooting
• Embedded System Programming
• Project Management
• Critical Thinking
• Complex Problem Solving
• 3D Printing
• Creative Thinking
• Critical Thinking
• Autocad
• Embedded System Programming

Work Experience

Technical Sales Support Engineer

Feb 2020 - Sep 2024



• Advising customers on how best to use the products or services provided. Using technical skills to demonstrate to potential customers the usefulness of the product or service. Generating 3D models of machines for presentation. Producing troubleshooting manuals for machines.

Senior Highschool Instructor

Apr 2019 - Dec 2020



• Planning, preparation and presentation. Imparting knowledge about Mathematics, Research, Robotics and Electronics.

AutoCAD 3D Designer

Jul 2018 - Dec 2018



• Provides detailed 3D model of machines/equipment. Provides 3D rendered model of a manufacturing site. Provides all-inclusive presentation using SCADA. Reason for leaving: For career growth and he's looking for a job opportunity that offers a work from home setup.

See more

Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2014 - Mar 2019
  

Brief Introduction

Demonstrates passion and expertise in planning, outlining, and writing engaging and fresh content. Logical, methodical, and diligent in producing exceptional work. Well-versed in building reader interest and collaborative problem-solving.

Skillset

• 10 years of relevant experience
• Blogging
• Social Media
• Proofreading
• Style Guide
• Communication Strategy
• Content Strategy
• Content Writing
• Copy-editing
• Copywriting
• Digital Marketing Campaigns
• Enthusiasm
• Organisational Skills
• Pay Per Click
• Problem Solving
• Scriptwriting
• Time Management
• Artificial Intelligence
• Search Engine Optimisation
• Software As A Service
• WordPress

Work Experience

AI Niche Content Writer

Jun 2023 - Sep 2024



• Conducts thorough research on AI tools, Large Language Models (LLMs), and related technologies to incorporate innovative concepts into the content
• Develops and polishes informative, engaging, and concise articles to boost website traffic
• Utilizes excellent writing, editing, and proofreading skills to ensure compelling and error-free content
• Monitors competitor content to identify opportunities for refining strategies.

Marketing Content Writer

Apr 2022 - Apr 2023



• Elevated Sapaad's online visibility by featuring its blogs and products on social media, resulting in a substantial increase in followers from 32,000 to 45,000+ within three months
• Crafted compelling press releases and email content to promote Sapaad's restaurant management solutions and highlight its participation in major trade shows
• Demonstrated a collaborative and results-oriented approach in producing high-quality restaurant management blogs, social media posts, and video scripts within tight timelines. Collaborated closely with graphic designers, content editors, SEO executives, and the brand manager to develop strategic marketing content for product launches and trade shows
• Engaged with software engineers and UX designers to understand the product, creating concise UI/UX copies for POS systems and apps
• Generated original and imaginative advertising copies, repurposed existing content, and optimized it to align with current SEO trends and techniques, including some adjustments for landing pages. Customized the brand's message to effectively resonate with and captivate the target audience in markets such as Singapore, Malaysia, the Middle East, and specific parts of the US, fostering engagement
• Incorporated feedback from clients and colleagues to continually enhance the quality of content
• Efficiently managed competing deadlines, taking on responsibilities such as editing and proofreading blogs and other content.

Content Writer

Jul 2019 - Mar 2022



• Curated a variety of blog articles spanning technical and lifestyle topics across multiple websites
• Ensuring accuracy and depth, conducted thorough research on assigned subjects
• Articles were meticulously formatted in line with industry-specific style guides, upholding consistency and professionalism
• Additionally, actively managed website traffic to elevate visibility and extend market reach
• Role extended to implementing impactful content marketing strategies, resulting in increased organic search traffic
• To stay ahead, consistently researched and analyzed industry trends, utilizing insights to inform and optimize search marketing strategies.

See more

Education

• Degree: Bachelor of Science

  Major: Duration: Jun 2010 - Mar 2014
  

Brief Introduction

Seeking a challenging executive position where he can leverage his extensive experience in active directory management, network optimization, and application deployment to drive operational excellence and contribute to the strategic growth of a forward-thinking organization

Skillset

• 12 years of relevant experience
• Active Directory
• Microsoft 365
• Microsoft Office
• Troubleshooting
• Uninterruptible Power Supply
• English
• Hiligaynon
• Eye For Detail
• Prioritising
• Repairs And Maintenance
• PowerShell
• VDI
• Windows Azure Platform
• Batch Processing
• Citrix Winframe
• End Users
• Endpoint Management
• Microsoft Windows 10
• Microsoft Windows 8
• Operating Systems

Work Experience

IT Technology Executive

Aug 2022 - Sep 2024



• Handling the deployment of system units and installation of tools and network configuration Hardware/peripheral repair Creation/deletion/modify of NTLogins using ActiveDirectory Maintaining and resolving network connectivity Maintaining and troubleshooting of the softphone and hardphone (Avaya, Genesys, Five9, Webex) Address client support tickets regarding hardware, software, and network concerns Manage Microsoft 365 and Microsoft Office applications

IT Desktop Support Engineer

Jan 2015 - Aug 2022



• Handling the deployment of system units and installation of tools and network configuration Hardware/peripheral repair Creation/deletion/modify of NTLogins using ActiveDirectory Maintaining and resolving network connectivity Maintaining and troubleshoot softphone (Avaya) Address client support tickets regarding hardware, software, and network concerns Manage Microsoft 365 and Microsoft Office applications Maintaining Sophos AntiVirus Endpoint for all the systems

Service Technician

Jan 2012 - Jan 2015



• UPS Installation/start-up and configuration UPS Preventive maintenance UPS Troubleshooting/repair

See more

Education

• Degree: Bachelor of Science

  Major: Duration: Jan 2008 - Jan 2012
  

Brief Introduction

To pursue a highly rewarding career, seeking a job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth

Skillset

• 12 years of relevant experience
• Dashboards
• APAC
• Sourcing
• Product Quality
• Communication Skills
• Technical Drawings
• Microsoft SharePoint
• Microsoft Works
• Data Extraction
• Grafana
• Power BI
• Centreon
• Microsoft Excel
• Visual Basic For Applications
• Autocad
• Adobe Photoshop
• End Users
• PC Hardware
• Salesforce.com
• SAP CO PC

Work Experience

Property Services Senior Analyst

Oct 2022 - Oct 2023



• International Workplace Group ------- Creating the Daily, Weekly, and Monthly Sum m ary Report New Centre Opening, Active Centres, Closed Centres, Change Log, Insurance, Floorplan Status, Supply Chain, Audit, Pipeline and Growth Expectation - Region (NAM, APAC, SAB SAHARAN, SELAME and NCEE) Creating a Sharepoint List, Dataverse, PowerApps Application and PowerAutom ation Creating Autom ated Reporting Tool and Dashboard using Advanced Excel (Macro & VBA, PowerBI) Maintaining Access from our Tools like (ManagePath, Microsoft Dynam ic 365, Sharepoint) Updating our Daily, Weekly, and Monthly Records in our SharePoint Preparing Insurance Questionnaires of the Centres

Reports Analyst

Aug 2019 - Oct 2022



• Creating the Daily, Weekly, and Monthly Sum m ary Report Aging Ticket, P1P2 Daily Report, Obsolescence Report, Quarter Based Report, Joint SLA Report, Cloud Capacity Report, Data Center Review (Am erica's, ASPAC, GDC- EU, and GDC-US), Regional SLA (Am erica, ASPAC, IMEA, and EMEA), Creating Scorecard of different team s, Monitoring the all the tickets raised Change Managem ent Monitoring and Reporting Interm ediate understanding of End-to-end Lifecyle of both Change Managem ent process and Safety Risk Managem ent functions adhering to ITIL V3 best practices Reporting the Change Statistics in Data Center Review (Successful Change, Failed Changes and SLA) - Am erica's, ASPAC, GDC-EU, and GDC-US Joint SLA for Changes Im plem entation Success Rate, the Unsuccessful Changes based on Status, and Ticket Volum e Creating Autom ated Reporting Tool using Advanced Excel (Macro & VBA) Creating Dashboard using PowerBI and PowerApps My Works Extracting Data in different sites/applications (Grafana, CEVA IT Inventory, Centreon) Initiating ISO Audit for User Access (Database-Oracle, SQL, and AS400) Updating our Daily, Weekly, and Monthly Records in our SharePoint Page 3 of 9 My Works

Administrator/Coordinator

Oct 2015 - Nov 2018



• Dec '13 - Sep '15 Apr '11 - Dec '13 ------- *Sending Technical and Com m ercial Offer based on their Tenders/RFQ's *Exam ine the unique needs and concerns of a business to *Creating visual concepts by using of com puter software *Procurem ent - sourcing and purchasing item s to our Local & International develop relevant practices and procedures for preparing like AutoCAD, Adobe Photoshop and sharing new ideas to supplier *Provided assistance to procurem ent officer in all aspects
• business reports
• m y co-workers. new supplier to verify product quality, and com pare price lists with *This includes creating and m aintaining efficient and secure *Extensive software skills are required, as well as Internet current vendor invoices system s for recording data and producing relevant research abilities and strong com m unication skills
• *Prepared purchase orders and recorded inform ation in com puterized docum entation
• *Identifies, troubleshoots and resolves hardware-, database
• *Reporting analysts also train workers in the use of these software- and network-related problem s encountered by *Follow up the status of our quotation/offer to our Custom er/Client (ADNOC Groups, Bahri Ship Mgm t., Sevenseas, Shipserv and Local & International system s, teaching them to prepare reports and properly utilize end-users of the District network, the Internet, the Client) report data using this Application CRM - Salesforce to generate m ainfram e, PCs and new com puter technology
• *Updating the Daily, Weekly and Monthly Opportunities Sum m ary Report the total production, custom er data, autom ate sales also *Review delivery orders to ensure supply is m et, taking availability, cost, m anage em ployee. m anufacturing process, and lead tim es into consideration
• *Sending form al letter to the custom er if required *Creating and m aintaining data records and secure the system
• Projects *Creating Technical Drawing (AutoCAD) Reporting analysts also train workers in the use of these *Write and distribute em ail, correspondence m em os, letters, faxes and form s system s, teaching them to prepare reports and properly utilize

See more

Education

• Degree: Bachelor of Science

  Major: Duration: Dec 2007 - Dec 2012
  

Brief Introduction

Dynamic and results-oriented professional with proven expertise in customer service and support. Eager to leverage diverse experience in managing customer inquiries and providing top-notch assistance to optimize customer satisfaction and retention. Seeking a challenging role in a customer-centric organization where I can utilize my communication skills and marketing background to contribute to the company's success while furthering personal and professional growth.

Skillset

• 3 years of relevant experience
• Refund Processing
• Billing Computation
• Billing
• Fraud Detection
• Phone Support
• Customer Support
• Troubleshooting
• Customer Experience
• Helping And Advising Customers
• Marketing Campaigns
• Email Support
• Attention To Detail
• Empathy

Work Experience

Billing Email Support

Oct 2022 - Mar 2024



• Managed refund requests, including verification, calculation, processing, and customer communication, while maintaining accurate billing records. Actively monitored billing records for fraud or suspicious activity, conducted investigations to identify causes, took necessary actions including refunds and reporting to authorities, and updated billing records accordingly. Managed refund monitoring through payment portals like Ingenico and Adyen, ensuring accurate processing and crediting to customer accounts, investigating discrepancies, and liaising with payment providers for issue resolution in previous role. Authenticated currency vouchers, investigated potential scams or fraud, and took actions to prevent further fraudulent activities while promptly reporting incidents to relevant authorities.

Alorica Teleservices Inc.

Feb 2022 - Sep 2022



• Handled 3-5 chats simultaneously - replying to customer questions, research account activity and notes, troubleshoot issues, and provide supporting help documentation
• Educated current and potential customers with product and service information and maintained accurate customer records
• Advised customers of the best features and products suitable for their way of living.

Customer Service Representative

Aug 2021 - Feb 2022



• Assisted in managing calls regarding different concerns such as making, rescheduling, and cancelling reservations for guests and maintaining quality service despite disrupts due to uncertain travel requirements.

See more

Education

• Degree: Bachelor of Science in Management Accounting

  Major: Duration: Jun 2019 - Sep 2023
  

Brief Introduction

Be able to use the knowledge and skills that I’ve acquired on my previous employment. Improve oneself and increase more knowledge in the corporate world

Skillset

• 3 years of relevant experience
• Customer Records
• NetSuite
• Communication Skills
• Microsoft Excel
• Sales
• Inventory
• Microsoft Word

Work Experience

Admin Assistant (Branch Admin)

Aug 2019 - Sep 2024



• Performs NetSuite Transactions such as Requests for Payments (Opex), Transfer Orders, Purchase Orders, Sales Orders to Delivery Receipts, and other processes. Filing of important documents such as customer records (soft and hard copies) & documents for units sold, transferred, and acquired. Making sure that display units are always showroom ready. Responsible for branch business papers renewal. Responsible for making branch admin reports/presentations. Ensures that facilities are well maintained. Other Administrative Tasks.

Selling Supervisor

Aug 2018 - Apr 2019



• Responsible for handling at least 50 selling personnel in the area. Ensures that selling personnel hit their monthly quotas. Weekly checking of inventory and request for proper stocking level. Handles promotional campaigns for sales boosting. Helps in accomplishing monthly sales and branch reports. Responsible for branch business papers renewal. Making sure that all tasks given to all selling personnel are being well-performed. Promotes camaraderie in the workplace. reason for leaving: The company transferred to another location far from where he came from and he can no longer afford to travel

Education

• Degree: Bachelor's

  Major: Duration: Jun 2014 - Apr 2018
  

Brief Introduction

Dynamic and adaptable professional with strong communication skills and a proven ability to prioritize tasks effectively in a fast-paced environment. Proficient in English language fluency and accurate typing, with experience in utilizing customer service software such as Citrix and Avaya. Possessing excellent problem-solving abilities and interpersonal skills, I am seeking a role where I can leverage my talents to contribute positively to a team and deliver exceptional service to customers.

Skillset

• 4 years of relevant experience
• Customer Servce
• Healthcare
• Gaming
• Troubleshooting
• Google Docs
• Google Sheets
• Avaia
• Phone Support

Work Experience

Team Mate

Oct 2021 - Sep 2024



• Respond to player inquiries and concerns via email support, addressing billing-related issues, game-specific queries, and account assistance. Provide basic troubleshooting assistance to players experiencing technical issues with the game or their accounts. Review and monitor game content to ensure compliance with platform policies and report any violations or inappropriate content. Email support: 90-100 tickets per day Tools: Google docs, Google Sheets, Microsoft Presentation Reason for Leaving: He wants to spend more time with his family because his mom is currently sick
• He is looking for a permanent WFH setup.

Content Moderator

Apr 2021 - Jul 2021



• Respond to inbound calls from players regarding game-specific concerns, providing timely and accurate assistance. Engage with local communities to address content-related issues and ensure compliance with platform guidelines and policies. Process refunds for players as needed, following established procedures and documentation requirements. Phone Support: 60-70 customers per day (AHT: 5-10 mins) Tools: Shopify, Ticketing tool, Avaia Reason for Leaving: He looked for a better opportunity

Customer Service Representative

Nov 2019 - Mar 2021



• Provide personalized assistance to customers regarding their medication needs, including explaining prescription situations and providing guidance on medication usage. Verify and update customer account information accurately and efficiently. Collaborate with pharmacists to address customer inquiries and ensure accurate medication dispensing. Phone support: 30-50 customers per day (AHT: 15 mins) Email support: 100 tickets per day Tools: Avaia, Company Website, Microsoft Office, Company-owned tools Reason for Leaving: Her sister stopped working abroad so he needed to look for a better opportunity.

See more

Education

• Degree: Bachelor of Arts

  Major: Duration: Jun 2016 - Mar 2019
  

Brief Introduction

Manages the overall E-commerce business, implementation and development of marketing plans to fulfill the ecommerce vision and strategy for achieving corporate sales and goals. Coordinates digital marketing efforts geared to grow business, increase customer engagement, promote products, and optimize online experience.

Skillset

• 5 years of relevant experience
• E-Commerce
• Social Media
• Post Sales
• Customer Experience
• Digital Marketing Campaigns
• Product Demonstrations
• Analytics
• Contract Negotiation
• Product Knowledge
• Search Engine Optimisation
• A/B Testing
• Marketing Management
• Social Media Management
• EMarketing
• Adobe Photoshop
• Canva
• Microsoft Word
• Shopify
• Trello

Work Experience

E-Commerce Supervisor

Jun 2021 - Dec 2022



• As an E-Commerce Supervisor, my workload typically involves overseeing the online sales operations of the brand including website management (All e-commerce platform/channels), digital marketing, customer experience, and overall e-commerce strategy. Manage all online activity in relation to traffic acquisition and sales conversion (Sales performance and Product movement). In-charge with fulfillment, uploading and maintaining product listings. Work with developers to improve website speed. Work with the marketing team and assist in creation of contents for social media and implementation of promotions. Re-Platforming website to new CMS and making website mobile more capable. Research market in order to discover new trends and technologies in order to improve website performance. Provide exceptional customer service by answering inquiries, complaints, accurate order processing up to after-sales. Develop content calendar and oversee website uploads and landing pages development. Report on performance. Reason for Leaving: had to take care of her child

Unit Manager

Oct 2020 - Jun 2021



• I am responsible for leading and managing a team of insurance agents or advisors
• The primary goal is to drive sales, achieve revenue targets, and ensure excellent customer service while adhering to company policies and industry regulations. Hiring Financial Advisors. Carry out continuous lead-generation activities. Set appointments, whether over the phone or face-to-face. Conduct financial needs analysis and recommend customized solutions. Reason for Leaving:

Marketing Officer and Brokers Executive Manager

Jan 2018 - Jun 2020



• As a Marketing Officer in a Real Estate Company, I am responsible for developing and executing marketing strategies and campaigns to generate leads, increase property sales, and seller recruitment, and enhance the company's market presence. Advances the community and customer experience through online and traditional marketing. Streamlines company materials and campaigns to ensure a consistent and concise message. Responsible for the effective and professional handling of all customer interactions via outgoing sales call to offer products at regular and special prices to increase sales volume. Develops, implements, and tracks marketing programs such as email, social media, or digital campaigns, and events. Markets presentations and product demonstrations, as well as negotiating contracts with potential clients and corporate investors. Manages website design, content, SEO development and tracking analytics to ensure all content is up to date and relevant. Updates knowledge of sales related legal documentation and property management, as well as updating and managing social media profiles. Accredited 1000+ Real Estate Brokers - In charge in coordinating and conducting product knowledge seminar
• Reason for Leaving: contractual basis, better opportunity

See more

Education

• Degree: Bachelor of Science in Business Administration

  Major: Duration: Jun 2012 - May 2016