Brief Introduction

A highly-motivated individual seeking an employment in a reputable and team-oriented organization where I can utilize my customer service, data entry, and organizational skills to support an efficient day-to-day operations and success of the company.

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Skillset

• 4 years of relevant experience
• Technical Support
• Email Support
• Chat Support
• Attention to detail
• Strong work ethics
• Written and verbal communication
• Teamwork and collaboration
• Critical thinking and problem-solving
• Tech Savvy

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Work Experience

• TICKET SUPPORT REPRESENTATIVE

  May 2021 - Jan 2023

  
  
  • Assists customers by responding to chats and emails regarding order inquiries, issuing return authorizations, cancellations, and return credits. Analyzes customers’ concerns with their orders, provides efficient resolution, and determines if an issue needs to be escalated. Data Entry - Reviewing and inputting accurate data to ensure that the sales and returns are appropriately documented.
  
  

• TECHNICAL SUPPORT REPRESENTATIVE

  Jan 2019 - Oct 2020

  
  
  • Properly verifies member’s account and identifies the concern. Handles setup and resolves problems related to setting up mail clients on various desktops and mobile platforms. Handles general knowledge of mail-related products and/or services, while assessing needs and suggestions and promoting alternative products and services Handles billing activities: Payments, Cancelation of subscription and refunds. Handles and properly documents cases that need to be escalated (compromised accounts, fraudulent activities, and other billing concerns)
  
  

• CUSTOMER CARE SPECIALIST

  Nov 2017 - Feb 2021

  
  
  • TIER 1 - Answers customers’ inquiries and assists them by determining which department should they be transferred to for further help. TIER 3 - Handled processing of customer’s healthcare insurance application.
  
  

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Education

• Degree: College Undergraduate

  Major: Duration: Jun 2015 - Apr 2017