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Candidate #211042

30-Day Notice

Brief Introduction

Responsible for monitoring, maintaining, and troubleshooting a company's network infrastructure and ensure smooth functioning of network systems by identifying and resolving issues in timely manner.

Skillset

  • 10 years of relevant experience
  • Troubleshooting
  • Network Hardware
  • Network Infrastructure
  • ISP
  • LAN/WAN
  • DNS
  • Network Monitoring
  • Routing/Switching
  • Service Now
  • PuTTy
  • WinBox
  • English Communication
  • Problem Solving
  • Escalation Support
  • Network Configuration
  • NOC
  • Checkpoint router
  • Fortinet router
  • DHCP
  • ITSM

Work Experience

  • Level 3 NOC Engineer

    Jul 2020 - Sep 2024


    • Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process) Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP) Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN. Systems, routers, switches, firewalls, access points Diagnose simple to mid -level of complexity incidents and factors affecting network or infrastructure performance . Coordinate with CLEC's, ILEC's and ISP's to resolve issues
    • Handling escalation cases/tickets which requires more detailed troubleshooting.

  • NOC Engineer

    Sep 2019 - Jun 2020


    • Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process). Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP). Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN Systems, routers, switches, firewalls, access points.

  • NOC Engineer - Pomeroy

    Apr 2018 - Sep 2019


    • Monitoring and troubleshooting of network devices (Down Device, Polling issues, Bandwidth/Latency/CPU/Memory/Disk Utilization, P1-P5 Process). Monitor incidents and escalation of issues/outages VM machines and Backup tools (EMC Avamar and VDP). Monitoring and trouble shooting of Windows Servers. Daily, weekly and monthly reports (Productivity and SLAS) Monitor network systems, servers and other devices that include SD-WAN Systems, routers, switches, firewalls, access points.

  • Site I.T. Administrator

    Jul 2012 - Dec 2017


    • Active Directory Management (Disabled AD Logins , Password Reset. Modification of Access and Information Update) Seat Capacity Planning Work Force Seating Capacity) Infrastructure and Maintenance (updating Floor Maps, IP ranges, Naming Convention, Extension Number and Port to Port Diagrams). Configuration of Windows OS for a specific and compliance. MDF and IDF Management (mounting/dismounting of equipment, Cable Management). Window Server Management (Starting/restarting Services, rolling out Windows updates to test workstations) Network configuration and management (provides networks access to user's Wi-Fi/LAN, configure switch via basic telnet/ssh) Manages Script deployment. Manages Linux based image server. Configuration and testing of DNS (Open DNS) to workstations.

Education

  • Degree: Bachelor of Science

    Major: Duration: Sep 2024 - Sep 2024