Brief Introduction

•Knowledge in using system software such as Microsoft Word, Excel, and PowerPoint. •Arrange data using system software for clean and precise work. •Communicate using application software by writing and answering emails to customers and other businesses. •Trained and experienced proper process of communicating with customers via call and specific tools to track and validate the information.

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Skillset

• 1 year of relevant experience
• MS Excel
• MS PowerPoint
• MS Word
• Email management
• Phone support
• Chat support
• Communication skills
• Critical thinking
• Decision-making

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Work Experience

• Chat Support Representative

  Nov 2022 - Aug 2023

  
  
  • Providing assistance to customers in regards with their mobility and internet service. Set up other services such as payment arrangement, retention, appointment set up for internet service, and tracking of orders
  • Coordinate with other department to consult an issue in order to address the problem and provide a much easier service and fair amount of tine of our customers.
  
  

• Account Associate

  Oct 2021 - Jan 2022

  
  
  • Assisted customers with inquiries, payments, and order requests in a given time which resulted in a satisfied customer and provided great feedback regarding the service
  • Tracked, set up, and updated closed customer accounts in a computer system for more secured validation of information
  • Discovered other possible solutions to an extent by consulting with outside parties which made it easy to resolve customers' concerns.
  
  

• Back Office Support

  Aug 2021 - Oct 2021

  
  
  • Used critical thinking to breakdown problems, evaluate solutions and make decisions. Demonstrated respect, friendliness, and willingness to help whatever needed. Improved operations through consistent hard work and dedication.
  
  

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Education

• Degree: Bachelor

  Major: Duration: Jul 2019 - Nov 2019