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Candidate #245387

1-Week Notice

Brief Introduction

Skillset

  • 8 years of relevant experience
  • Asset Allocation
  • Budgets & Budgeting
  • Asset Utilisation
  • Audit
  • Business Operations
  • Cost Effectiveness
  • Cost Reduction
  • Overall Equipment Effectiveness
  • Performance Management
  • Proactive
  • KPIs
  • Budgets & Budgeting > Within Budget
  • CAPA
  • Capital Expenditures
  • Cost management
  • Internal Stakeholders
  • Managerial Skills > Team Management
  • Operational Expenditure
  • Invoicing > Payment of Invoices
  • SLA

Work Experience

  • Country Facilties Manager

    Apr 2023 - May 2023


    • I have a proven track record of collabora&ng with senior leadership teams to successfully communicate, distribute cri&cal company informa&on, and procure goods and services to raise client sa&sfac&on
    • I am a highly seasoned professional
    • I consistently go above and beyond expecta&ons by mee&ng the Key Performance Indicators and Service Level Agreements specified in contracts
    • Thanks to my excellent project management skills, I coordinate communica&ons with engineers and landlords, create work schedules, and ensure the success of projects
    • I oversee the daily cleaning, HVAC, and landscaping with great aHen&on to detail
    • I develop efficient informa&on systems, pay my bills on &me, oversee budgets, and support financial transparency
    • I'm adept at managing teams, performing departmental chores, organizing first aid and fire evacua&on training, and overseeing technology upkeep and furniture purchases. Posi&on Summary I have a proven track record of collabora&ng with senior leadership teams to successfully communicate, distribute cri&cal company informa&on, and procure goods and services to raise client sa&sfac&on
    • I am a highly seasoned professional
    • I consistently go above and beyond expecta&ons by mee&ng the Key Performance Indicators and Service Level Agreements specified in contracts
    • Thanks to my excellent project management skills, I coordinate communica&ons with engineers and landlords, create work schedules, and ensure the success of projects
    • I oversee the daily cleaning, HVAC, and landscaping with great aHen&on to detail
    • I develop efficient informa&on systems, pay my bills on &me, oversee budgets, and support financial transparency
    • I'm adept at managing teams, performing departmental chores, organizing first aid and fire evacua&on training, and overseeing technology upkeep and furniture purchases. Func&onal Responsibili&es * Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT, etc.). o Conduct regular meetings with stakeholders to ensure effective communication
    • o Highlight: Achieve a 90% satisfaction rating from the Site Leadership team in communication effectiveness surveys
    • * Preparation and distribution of Quarterly/Annual Business Review (QBR/ABR) information. o Create comprehensive reports to meet client satisfaction
    • o Highlight: Ensure on-time delivery of QBR/ABR reports with a 95% accuracy rate. * Procurement of goods and services for client's needs. o Source and acquire resources while adhering to budgetary constraints. o Highlight: Achieve a 10% cost reduction in procurement expenditures through strategic sourcing initiatives. * Landlord relationship management and lease compliance. o Conduct regular meetings with the landlord to ensure lease terms are met. o Highlight: Maintain a 100% compliance rate with lease obligations and external maintenance requirements
    • * Meeting KPIs and SLAs defined within the contract. o Monitor performance against agreed-upon metrics and take corrective actions if needed. o Highlight: Achieve a 95% SLA compliance rate and exceed KPI targets by 10% annually. * Project Management. o Successfully plan, execute, and deliver projects within scope, budget, and timeline. * Highlight: Complete 100% of projects on time and within budget, while maintaining a customer satisfaction rating of 90%. * Site Inspections and Technical Maintenance. o Conduct regular inspections and ensure timely maintenance of facility installations. o Highlight: Maintain a 95% uptime for critical systems and achieve a 90% satisfaction rating from internal stakeholders regarding facility maintenance. * OPEX and CAPEX financial tracking. o Track and manage operational and capital expenses to optimize budget allocation. o Highlight: Achieve a 5% reduction in OPEX expenses through effective cost management strategies. * Team management and development. o Lead and develop a team of receptionists and an Office Services Coordinator/Building Operations Coordinator. * Highlight: Improve team productivity by implementing training programs resulting in a 10% increase in employee engagement. * Safety compliance and official document management. o Update and maintain official safety documents and ensure compliance with regulations. o Highlight: Conduct successful safety audits with a 100% compliance rating from government authorities.

  • Facilities Manager

    Dec 2018 - Apr 2023


    • Take the ini&a&ve to assist on-site
    • I oversee daily customer opera&ons for the designated loca&on or facility while working as a team
    • Implement building methods and performance metrics as well, and ensure that they are always followed
    • By suppor&ng best prac&ces and pu'ng in place more effec&ve procedures, I'll also enhance on-site opera&ons
    • Encourage adherence to health and safety regula&ons and lead efforts to ensure the security of coworkers. Func&onal Responsibili&es * Service Level Management: o Achieve and maintain a service level agreement (SLA) compliance rate of 98% or higher, ensuring exceptional service delivery to clients
    • * Implement process improvements to reduce response and resolution times by 20% compared to previous performance. * Asset Management: o Minimize asset downtime to less than 1% through proactive maintenance strategies and efficient repair processes. * Optimize asset utilization and increase overall equipment efficiency (OEE) by 15% within the first year. * Facility Inspections: o Conduct comprehensive facility inspections on a bi-weekly basis, ensuring 100% inspection coverage and timely resolution of any identified issues
    • o Implement a preventive maintenance program that reduces the number of reactive maintenance requests by 30%. * Compliance Management: o Maintain strict compliance with all statutory, regulatory, and PEZA requirements, achieving a 100% compliance rating in annual audits
    • * Develop and implement a robust compliance tracking system to proactively identify and address any compliance gaps. * Client Relationship Management: o Strengthen client relationships by organizing quarterly business review meetings and achieving a client satisfaction rating of 95% or higher. * Collaborate with clients to identify opportunities for service enhancements and cost-saving measures, resulting in 10% increase in client retention rate
    • * Financial and Performance Tracking: o Achieve cost savings of 10% through effective management of facilities OPEX and CAPEX budgets, optimizing procurement processes, and negotiating favorable vendor contracts
    • o Implement a comprehensive performance tracking system to monitor key metrics such as energy consumption, maintenance costs, and asset lifespan, aiming for a 15% improvement across all areas. * Real Estate Management: o Successfully complete 100% of real estate projects within agreed timelines and budgets, ensuring minimal disruption to business operations. * Identify and execute cost-effective opportunities for space optimization, achieving a space utilization increase of 20% within the first year. * Leadership and Performance Management: o Foster a high-performance culture by providing regular coaching, training, and development opportunities for team members, resulting in a 20% improvement in overall team productivity
    • o Recognize and reward top performers, and implement performance improvement plans to address any underperformance issues promptly
    • * These highlights showcase your determination to deliver exceptional results, optimize operational efficiency, exceed client expectations, and drive continuous improvement throughout the facilities management function.

  • Facilities Manager

    Sep 2017 - Apr 2018


    • Oversee fit-out and construc&on, renova&on, supply management, physical and transporta&on security, cafeteria management, and compliance with Safety, Health, and Environment
    • Manage all medium to complex daily ac&vi&es of the facili&es team
    • Engage with third-party vendors, such as security services, ground transporta&on, janitorial, and concessionaire
    • Excellent technical / engineering abili&es, a background in security and cleaning services, and a wealth of knowledge of Safety, Health, and Environmental procedures and regula&ons
    • I have func&onal control and authority over the budget and financial transac&ons
    • By standardized asset and equipment management prac&ces, I hope to offer op&ons for cost-effec&veness and compe&&ve advantage. Roles and Responsibili&es: * Take the ini&a&ve in ensuring that corporate policies and procedures are followed. Makes certain that vendors are paid on schedule. * Assures that scheduled preven&ve maintenance is carried out on-site with equipment (such as A/C UPS, PACU, cri&cal equipment, etc.) in compliance with company regula&ons
    • * Responds to maintenance emergencies promptly and ac&vely contributes to the development of emergency preparedness measures. * Project manage, oversee, and liaise with the vendors' employees. * Manage and oversee change ini&a&ves to ensure that core opera&ons are not significantly disrupted
    • Planned, directed, and manage all of the site's basic func&onal func&ons, including mail delivery, security, maintenance, and cleaning. * Ensures facili&es sa&sfy security, health, and safety program standards and that equipment complies with legisla&on and contractual obliga&ons. * Plan the op&mal space alloca&on and u&liza&on, then reorganize the current space to suit. * Verifies that the contracted work has been sa&sfactorily done and follows up on any errors
    • * Manage all mechanical, electrical, and other engineering-related site leads
    • Asst
    • Manager, Administra.on - July 22, 2016, to October 6, 2017 (Former Facili.es Management Supervisor) CONCENTRIX Services Corpora.on Maintain the site's physical infrastructure, including office furniture
    • Regularly manages building/equipment crises and acts as a contact between staff members of the company and outside contractors called in to remedy issues
    • Accountable for overseeing the administra&on of the site's regular services and procedures
    • Ascertain that the loca&on offers its staff and their opera&ons the best possible working environment
    • Daily facility opera&ons are completed, local stakeholders are managed, and corporate leaders are informed of the opera&on's overall status and service level
    • Ensures a workplace that supports a secure and safe facility
    • Roles and Responsibili&es: * General command and control on site * Vendor management for contracted services, goods, and supplies for facili&es * Procurement pertaining to Facili&es * Spend alloca&on, tracking, and monitoring * Asset Administra&on * Planning and management of space * Facili&es and invoice processing associated * Monitoring Technical Equipment repor&ng * Addi&onal consumables and auxiliary supplies for facili&es that may occasionally be required.

Education

  • Degree: Bachelors Degree

    Major: Duration: Jan 1998 - Jan 2003

    Degree:

    Major: Duration: Jan 1988 - Jan 1994