Brief Introduction

Dynamic and adaptable professional with strong communication skills and a proven ability to prioritize tasks effectively in a fast-paced environment. Proficient in English language fluency and accurate typing, with experience in utilizing customer service software such as Citrix and Avaya. Possessing excellent problem-solving abilities and interpersonal skills, I am seeking a role where I can leverage my talents to contribute positively to a team and deliver exceptional service to customers.

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Skillset

• 4 years of relevant experience
• Customer Servce
• Healthcare
• Gaming
• Troubleshooting
• Google Docs
• Google Sheets
• Avaia
• Phone Support

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Work Experience

• Team Mate

  Oct 2021 - Sep 2024

  
  
  • Respond to player inquiries and concerns via email support, addressing billing-related issues, game-specific queries, and account assistance. Provide basic troubleshooting assistance to players experiencing technical issues with the game or their accounts. Review and monitor game content to ensure compliance with platform policies and report any violations or inappropriate content. Email support: 90-100 tickets per day Tools: Google docs, Google Sheets, Microsoft Presentation Reason for Leaving: He wants to spend more time with his family because his mom is currently sick
  • He is looking for a permanent WFH setup.
  
  

• Content Moderator

  Apr 2021 - Jul 2021

  
  
  • Respond to inbound calls from players regarding game-specific concerns, providing timely and accurate assistance. Engage with local communities to address content-related issues and ensure compliance with platform guidelines and policies. Process refunds for players as needed, following established procedures and documentation requirements. Phone Support: 60-70 customers per day (AHT: 5-10 mins) Tools: Shopify, Ticketing tool, Avaia Reason for Leaving: He looked for a better opportunity
  
  

• Customer Service Representative

  Nov 2019 - Mar 2021

  
  
  • Provide personalized assistance to customers regarding their medication needs, including explaining prescription situations and providing guidance on medication usage. Verify and update customer account information accurately and efficiently. Collaborate with pharmacists to address customer inquiries and ensure accurate medication dispensing. Phone support: 30-50 customers per day (AHT: 15 mins) Email support: 100 tickets per day Tools: Avaia, Company Website, Microsoft Office, Company-owned tools Reason for Leaving: Her sister stopped working abroad so he needed to look for a better opportunity.
  
  

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Education

• Degree: Bachelor of Arts

  Major: Duration: Jun 2016 - Mar 2019