Brief Introduction

Highly motivated and detail-oriented Customer Service Representative with 5 years of experience. Excel at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. Dependable with a proven ability to work independently and as a part of a team.

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Skillset

• 5 years of relevant experience
• Numero
• Email Support
• Phone Support
• Helping and Advising Customers
• Account Balances
• Invoicing
• Hub System
• Eye for Detail
• Handling Inquiries
• Crm program management
• MS Office Tools
• Lead Generation
• CMS
• Zendesk
• Salesforce
• Cross View
• Slack
• Team Management
• Sales
• Handling Enquiries
• Payment Processing
• Customer Service
• Customer Satisfaction
• Credit Cards
• Invoicing > Issuing Invoices
• Customer Support
• Customer Relationship Management
• Databases
• Data Transfer
• Administrative assistance
• Setting appointments

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Work Experience

• Inside Sales Agent

  Aug 2023 - Nov 2024

  
  
  • Worked for a real estate company based in the US
  • Inside Sales Agent: Focused on client outreach, engagement, and administrative support for the mortgage industry. Lead Management & Client Engagement: Initiated conversations with leads to determine their home-buying interest, qualification status, and mortgage financing needs. Realtor Partnerships: Proactively reached out to realtors to establish and maintain mutually beneficial relationships, supporting business growth. Appointment Setting & Qualification Checks: Efficiently set appointments with qualified leads, assessing their financial status and mortgage eligibility. Data Entry & Administrative Tasks: Accurately entered data, maintained organized records, and supported various administrative functions. Reason for leaving: Redundancy due to business structure changes.
  
  

• Customer Service Representative

  Dec 2020 - Aug 2023

  
  
  • Worked for a logistics company based in the AU
  • Assisted customers with delivery-related questions, feedback, and complaints over the phone. Manually booked customer deliveries using HUB systems
  • Called customers to arrange and schedule deliveries
  • Resolved delivery-related questions, especially missing parcels for a specific client using Zendesk. Monitored driver hours and deliveries using FMS. Generated and updated daily reports. Employment Gap: looked after his wife who had a recent heart surgery and helped out with their small store business.
  
  

• Sales and Service Advisor

  Apr 2018 - Oct 2020

  
  
  • Worked for a retail account based in the UK
  • Handled customer queries, complaints, and concerns through a variety of different platforms, such as phone, letter, and email. Assisted consumers with placing online orders, personalizing their purchases, issuing replacements and refunds, and processing credit card payments. Emailed and posted leaflets and catalogs with promotional goods and coupons to the selected customers.
  
  

• Customer Service Representative

  Oct 2017 - Feb 2018

  
  
  • Worked for a retail company based in the US
  • Delighted Amazon.com customers by facilitating seamless online orders, managing replacements, refunds, and credit card transactions. Successfully resolved inquiries and concerns related to orders and deliveries, ensuring optimal customer satisfaction. Reason for leaving: retrenchment Employment Gap: looked for a job
  
  

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Education

• Degree: Associates Degree

  Major: Duration: Oct 2007 - Nov 2009