Brief Introduction

---

Skillset

• 1 year of relevant experience
• Iset
• Citrix
• Acet
• Microsoft Office
• Outlook
• Phone Support
• customer services
• Email support
• Healthcare

---

Work Experience

• Virtual Assistant

  Sep 2023 - Jan 2024

  
  
  • Handled tenant inquiries, maintenance issues, and property inspections. Proven ability to communicate effectively with tenants and property owners Utilizing tools like Outlook and C-inspector to ensure smooth operations Reason for Leaving: decided to return to the BPO industry due to its stability in compensation and benefits.
  
  

• Customer Service Representative

  Nov 2019 - Sep 2023

  
  
  • Real Estate Management Consistently managed over 60 calls per day with an average handling time of 5 minutes Assisting doctors, assistant doctors, and clients on matters related to dental insurance, claims, and finances Recognized as one of the top-tier agents, adept at multitasking between phone and email support Tools: Iset, Citrix, SIP, Acet, Microsoft Word, and Outlook. Reason for Leaving: She wanted to explore and enter the Virtual Assistant industry.
  
  

---

Education

• Degree: Bachelor of Secondary Education

  Major: Duration: Jan 2015 - Jan 2019