Brief Introduction

Having been part of the BPO industry for almost a decade, I am dynamic and flexible when it comes to work. Results-driven customer service representative with the ability to provide effective and excellent customer service.

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Skillset

• 14 years of relevant experience
• GDS Sabre
• Eye for Detail
• Empathy
• English Communication
• PNR Creation
• Ticket Issuance
• Flight Cancellation
• Airline Coordination
• Phone Support
• Email Support
• Chat Support
• Customer Service
• Complaint Handling
• Business Improvement
• Customer Escalations
• Customer Satisfaction
• Travel Arrangement

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Work Experience

• Travel Consultant

  Sep 2021 - Sep 2024

  
  
  • Provide comprehensive assistance to corporate business travelers throughout their travel journey. Arrange travel plans including flights, accommodations, and transportation for corporate clients. Offer prompt assistance and support for any changes, modifications, or special requests related to travel bookings. Utilize expertise in Sabre GDS to efficiently manage and modify travel reservations. Ensure accuracy and timeliness in all travel arrangements to meet the needs and expectations of corporate clients. Reason for Leaving: Looking for a work from home setup.
  
  

• Senior Travel Expert

  Jun 2019 - Jul 2022

  
  
  • Provide exceptional customer service to travel customers worldwide, primarily assisting with changes to their travel itineraries, particularly for flights. Respond promptly to customer inquiries regarding travel details, deals, and prices, offering accurate and relevant information. Assist customers in resolving issues related to changes in their travel plans, including emergencies and weather-related disruptions. Utilize expertise in SABRE Global Distribution System (GDS) to efficiently manage and modify travel itineraries according to customer needs and preferences.
  
  

• Marketing Assistant

  Jun 2017 - Apr 2019

  
  
  • Manage partnership with motorcycle dealers in areas of Cebu City, Lapu-lapu City, Toledo, Balamban, and Cebu Provinces. Monitor improvements per dealer branch Provides support system to each motorcycle dealers assigned. Provides marketing strategy for business improvement. Coordinate with Management and Dealers partners issues and assistance.
  
  

• SALESMAN

  Jan 2015 - Jan 2017

  
  
  • Manage delivery to make sure everything has been delivered. Visit consumers, retailers to make sure the brand is doing good and hearing feedback. Provides weekly report and monthly report regarding on sales growth of the area assigned
  • Create ideas and strategy to continue the growth of the area assigned. Companies main force in encouraging consumers to purchase our brand.
  
  

• VIP Travel Specialist

  Jan 2010 - Jan 2015

  
  
  • Provide comprehensive customer service to travel customers worldwide, including booking airline tickets, hotel reservations, and arranging activities for their travel itineraries. Address customer inquiries regarding travel details, deals, prices, and other related information promptly and accurately. Assist customers in resolving issues related to changes in their travel plans, such as emergencies and weather disruptions, ensuring their satisfaction and peace of mind. Acted as an Expedia VIP Travel Specialist from 2013 to 2015, catering to VIP customers globally, handling escalations and providing personalized assistance to ensure customer needs are met. Handle email and call support to resolve issues promptly, contributing to overall customer satisfaction. Proficient in both SABRE and AMADEUS Global Distribution Systems (GDS), leveraging expertise to efficiently manage and modify travel itineraries according to customer preferences and requirements.
  
  

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Education

• Degree: Master's Degree

  Major: Duration: Sep 2024 - Sep 2024
  

  Degree: Bachelor of Science

  Major: Duration: Sep 2024 - Sep 2024