Brief Introduction

I am an enthusiastic, self-motivated, reliable, responsible, and hardworking person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines.

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Skillset

• 14 years of relevant experience
• Communication Skills
• Sales
• Teamwork
• Customer Support
• Technical Support
• Coaching
• Microsoft Office
• Healthcare
• Chat Support
• Salesforce
• Zendesk
• Livelocks
• JIRA
• Managerial Skills > Team Management
• Negotiation Skills
• Customer Satisfaction
• SME
• Account Management

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Work Experience

• Customer Service Associate

  Jun 2023 - Mar 2024

  
  
  • Cultivate and nurture relationships with local florists partnered with BloomNation. Collaborate closely with florist partners to optimize their success and growth on the platform. Provide ongoing support and guidance to florist partners to maximize their utilization of BloomNation's services. Act as a liaison between florist partners and internal teams to address any issues or concerns promptly. Strategize and implement initiatives to enhance the visibility and performance of florist partners on the BloomNation platform. Reason for leaving: The reason for leaving was due to circumstances beyond their control
  • After a few months, they were tasked with handling retention cases for clients, which necessitated subject matter experts (SMEs) and was not within the scope of their role as a tech support specialist.
  
  

• Customer Service Associate

  Oct 2022 - May 2023

  
  
  • Serve as the primary point of contact for UPS customers. Provide assistance, information, and solutions regarding package shipping, tracking, and UPS services. Deliver exceptional customer service to enhance customer satisfaction. Reason for leaving: Pursuing a new opportunity that offers greater potential for advancement, as the current company lacks internal promotion opportunities and avenues for professional growth.
  
  

• Microsoft Partner Network Associate

  Aug 2020 - Apr 2022

  
  
  • Engage with Microsoft's partner businesses in the Microsoft Partner Network. Provide support to partners to aid in their business growth. Assist partners in maximizing the value of their partnership with Microsoft. Strengthen partner businesses' customer relationships through support and guidance.
  
  

• Customer Service Associate / Subject Matter Expert

  Jun 2019 - Jul 2020

  
  
  • Provide specialized knowledge, support, and guidance to various departments or teams within AT&T. Serve as an expert resource in a particular subject or domain to enhance company performance. Ensure exceptional customer experiences by offering expert advice and assistance. Collaborate with teams across the organization to address complex issues and improve service delivery. Stay updated on industry trends and developments to continuously improve knowledge and support capabilities.
  
  

• Customer Service / Technical Support Specialist

  Apr 2015 - Feb 2019

  
  
  • Provide high-quality technical support for FTD, Microsoft, and Kaspersky products and services. Assist customers with inquiries and technical issues promptly and effectively. Ensure a positive customer experience through attentive and empathetic communication. Troubleshoot technical problems and provide timely resolutions. Collaborate with team members to escalate complex issues when necessary. Maintain accurate records of customer interactions and resolutions.
  
  

• Customer Service Representative

  Feb 2011 - Jan 2015

  
  
  • Address inquiries and provide support to Sprint and MetroPCS customers. Resolve customer issues efficiently and effectively. Ensure a positive customer experience throughout interactions. Assist with account management tasks. Troubleshoot technical issues related to services. Handle service-related inquiries promptly and accurately.
  
  

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Education

• Degree: Undergraduate

  Major: Duration: Jun 2010 - Apr 2011