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Candidate #339360

3-Week Notice

Brief Introduction

Awards and Achievements: • Top 1 agent for Lowest AHT for consecutive Months (September 2022 to December 2022) • Top 1 agent for Highest FCR (95%) (October 2022 to November 2022) • Top 1 SME for 3 consecutive Months • Perfect KPI for in a Cluster • Top agent for whole site (Dec 2024) • Top 1 agent for Highest FCR (85%) -Training (November 2023)

Skillset

  • No work experience
  • Handling Enquiries
  • Customer service
  • Troubleshooting
  • Complaint Handling
  • Hard-Working
  • Email support
  • Communication skills
  • Salesforce
  • Phone support

Work Experience

  • Senior Agent

    Sep 2023 - Mar 2024


    • Answer live calls and call the customer with their inquiries and issues. Handle customers by resolving their issues. Giving the correct resolution in a proper way. Troubleshoot the customer network, device, and internet. Provide the root cause of the issue and educate the customer on troubleshooting. Processing payments from the customer and providing credits. Processing returns and replacements for customers. Keeping a positive conversation with the customer in a friendly manner. Account verification and the identity of the customer to confirm if it's a fraudulent call. Creating a ticket for customer issues. Sharing knowledge and experience with colleagues. Reason for leaving: Due to personal issues.

  • Customer Service Representative

    Nov 2021 - Jun 2023


    • Answer live calls and call the customer with their inquiries and issues. Processing returns and refunds to customers. Inform me of the status of the order. Provide credits to the customer. Educate the root cause of the delay in the delivery of the parcel. Handle Dasher by resolving their issue. Giving the correct resolution in a proper way. Keeping the positive conversation with the customer in a friendly manner. Processed credits to the customer. Account verification and identity of the customer to confirm if it's a fraudulent call. Updating and canceling the order. Processed credits to Dasher. Provide some information to Dasher. Calling the customer to resolve the Dasher issue. Sharing knowledge and experience with colleagues. Help with side-by-side training for new hires. Approving in-call credits of agents if the claim of Dasher is valid. Validating supervisory calls and credit claims of agents.

  • Office Staff

    Jan 2021 - Oct 2021


    • Perform miscellaneous job-related duties as assigned. Prepare and edit items to be ordered by the supplier. Answers emails with customer inquiries. Prepare a timekeeping and pay slip. Organizing papers based on their categories. Checking the monthly earnings of the online store. Checking inventory. Reason for leaving: Looked for career growth.

  • Customer Service Representative

    Mar 2020 - Nov 2020


    • Handle customers by resolving their issues. Giving the correct resolution in a proper way. Troubleshoot customer internet and provide the root cause of the issue. Processing payments from the customer and providing credits. Keeping a positive conversation with the customer in a friendly manner. Answer live calls and call the customer with their inquiries and issues. Account verification and the identity of the customer to confirm if it's a fraudulent call. Sharing knowledge and experience with colleagues. Reason for leaving: Floating status.

Education

  • Degree: Undergraduate

    Major: Duration: Jun 2011 - Apr 2013