Brief Introduction

Administrative Virtual Assistant with 3 years of experience. I am a goal-oriented person who is passionate about what I do and dedicated to delivering high-quality results. I am highly organized, proactive, and computer savvy, my passion is providing quality administrative support/virtual assistance and services. Dependable team player with strong administrative skills. Experience in coordinating activities and project management. Friendly and proactive with exceptional time management capabilities.

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Skillset

• 3 years of relevant experience
• Complaint Handling
• Customer Service
• Customer Support
• Enthusiasm
• Proactive
• Prioritising
• Social Media
• Trello
• Website Management
• Problem Solving
• Administrative Support
• Asana
• Diary Management
• Facebook
• Instagram
• Back End
• Customer Feedback
• Handling Enquiries
• Helping and Advising Customers
• Adobe Photoshop

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Work Experience

• Virtual Administrative Supervisor

  Mar 2022 - Jul 2024

  
  
  • Handling Customer Complaints (Calls, Live chat, Email) Answering phone calls, maintaining files, in charge of sending and receiving correspondences, as well as greeting, talking, and processing orders. Managed administrative team, delegating tasks to optimize workflow and enhance efficiency. Streamlined communication processes, facilitating more effective information exchange between departments. Supervised daily administrative activities, ensuring compliance with organizational policies and procedures. Coordinated office operations, maintaining an organized environment that facilitated smooth business functioning. Established a customer service protocol for administrative staff, improving client satisfaction and engagement. Supervised and tasked employees, including payment coordinators, billing coordinators, and general clerks. Reason for leaving: Career Growth
  
  

• Graphic Designer

  Sep 2021 - Oct 2021

  
  
  • Create Logo Prepare Mockups Branding Adapted quickly to new design software and tools, maintaining a cutting-edge skill set. Liaised with the design team to integrate images seamlessly into layout designs. Managed multiple photo editing projects simultaneously, prioritizing tasks efficiently. Conducted image enhancement tasks, including cropping, retouching, and color correction. Collated images and selected best quality photos to submit to client or use for projects. Reason for leaving: Project-Based
  
  

• Shopify Virtual Assistant, Personal Assistant

  Feb 2021 - Mar 2023

  
  
  • Customer Service (Live chat Email) Shopify Management (Order Processing, Order Fulfillment, Order Tracking) Monitored email inboxes, prioritized messages, and ensured timely responses to important communications. Handled inbound and outbound calls, providing exceptional customer service and resolving queries efficiently. Managed tasks and projects using digital tools like Trello and Asana, enhancing team collaboration and efficiency. Assisted in the creation and maintenance of social media content, enhancing company's online presence and engagement. Adapted quickly to new technologies and software, demonstrating a commitment to continuous learning and development. Updated and maintained websites, ensuring content was current, accurate, and engaging for users. Worked with tireless drive and determination to complete administration tasks promptly and accurately. Managed complaints with calm, clear communication and problem-solving. Picked up additional tasks to aid team success.
  
  

• Order Processing Administrator

  Feb 2021 - May 2022

  
  
  • Web Research Respond to Customer Service inquiries via email, Live Chat, and social media platforms. Manage social media platforms (Facebook and Instagram posts) Manage Product Listings and product import in Shopify Fulfilling Orders. Updated and maintained websites, ensuring content was current, accurate, and engaging for users. Maintained accurate records of financial transactions, processed invoices, and performed basic bookkeeping tasks. Prepared detailed reports on order volume, processing times, and customer feedback for management review. Handled customer enquiries via phone and email, offering prompt and courteous support. Coordinated with logistics teams to schedule timely dispatch of goods to customers. Resolved issues with orders, returns, and exchanges, maintaining high levels of customer satisfaction. Monitored order statuses, providing customers with regular updates on progress and delivery times. Maintained up-to-date knowledge of product inventory, advising customers on availability. Checked incoming orders for completeness, forwarding incomplete orders to backend employees for additional processing and verification. Collected and verified shipping details from clients and checked packages to confirm accurate destination addresses to avoid losing products. Reason for Leaving: End of Contract
  
  

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Education

• Degree: Bachelor of Science

  Major: Duration: Mar 2009 - Oct 2012