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Candidate #348904

30-Day Notice

Brief Introduction

Detail-oriented professional with 8 years of experience in Order Management, Remote Recruitment, and Customer Service. Proven ability to manage service contracts, handle customer inquiries effectively, and implement recruitment strategies. Skilled in administrative support, calendar management, and communication. Experienced in sourcing, interviewing, and scheduling for financial advisors and bankers in Singapore. Strong background in collaborating with crossfunctional teams and improving sourcing strategies

Skillset

  • 4 years of relevant experience
  • SAP FI
  • Logistics
  • Customer Satisfaction
  • Data Management
  • Oracle
  • SAP
  • Salesforce.com
  • Company Policies and Procedures
  • Procurement
  • Purchase Orders
  • SAP CRM
  • ServiceNow
  • Sourcing
  • Sourcing Strategy
  • Google Sheets
  • Handling Enquiries
  • Complaint Handling
  • Recruitment Strategy
  • Eye for Detail
  • Interviewing Skills

Work Experience

  • Service Contract Administrator Order Management Specialist

    Jan 2022 - Oct 2024


    • Managed end-to-end process of service contracts, work orders, and purchase orders. Communicating with customers and internal partners through phone, email, and chat Booked purchase orders accurately and in a timely manner, ensuring compliance with company procedures. Coordinated closely with procurement and logistics teams to facilitate smooth order processing. Handled customer complaints and inquiries, ensuring high levels of customer satisfaction. Utilized Salesforce, SAP, Oracle, and ServiceNow for order processing, CRM, and data management.

  • Remote Recruitment Specialist (Part-time)

    Jul 2016 - Jun 2024


    • Sourced and conducted initial interviews for experienced financial advisors and bankers. Utilized LinkedIn and LinkedIn Helper for organic and automated sourcing. Managed ATS in Google Sheets, sorting fit and unfit candidates. Collaborated daily with CEO to enhance sourcing strategies and schedule final interviews

  • Customer Service Representative

    Mar 2015 - Oct 2016


    • Handled inbound calls and customer inquiries for telecommunications services. Managed customer complaints and ensured swift resolution. Processed orders and submissions for telco services accurately and efficiently. Submitted tickets and escalated issues to relevant departments for resolution.

Education

  • Degree: Bachelor's

    Major: Duration: Jun 2011 - Mar 2015