Candidate #349947
30-Day Notice
Brief Introduction
Aiming to be one of the top contributors of success in an organization by applying the best of my skills gained from several years of working experience in different industries, as well as enhancing my knowledge and maximizing my capabilities in the best possible way to be able to improve and contribute more in line with the company’s goals and objectives.
Skillset
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10 years of relevant experience
- Customer Service
- Quality Assurance
- Transaction Processing
- Active Listening
- Eye for Detail
- Working under Pressure
- Avaya switches
- Cisco Switches/Routers
- Citrix Winframe
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Oracle
- Salesforce.com
- Symantec
Work Experience
Data Entry Specialist, Trainer
May 2022 - Jan 2025
- Account: Industrial / Commercial / Institutional / Manufacturing Processing customer accounts requested by different sales representatives, including creation of new accounts and updating customer’s information; Processing orders received and modify them based on the request before shipment; Conduct training on new joiners regarding the process and assist other teammates with their inquiries
- Reason for Leaving: career growth
Banking Operations Analyst
Mar 2021 - Apr 2022
- Account: Financial Processing different kinds of financial claims disputed by the cardholder; Initiate outbound calls on different merchants to verify transactions made by the cardholder; Process chargebacks to recover loss funds
- Reason for Leaving: better opportunity
Chat Support Representative / Customer Service Representative - Back Office
Jul 2019 - Feb 2021
- Account: Advertising - Customer Service Assisting different customers individually in regards with their advertising concerns; Provides customer service solutions and recommendations to customers on how to improve their account’s performance specific to advertisements; Sending emails to advertising customers regarding updates or status of their requests. Helping the account managers directly in optimizing the accounts of their advertising customers; Providing suggestions and recommendations to account managers on how to improve the advertisements of their customers; Sending emails to account managers regarding the progress of their work assigned to us
- Reason for Leaving: career growth, not into sales
Quality Auditing Associate - POC / Transaction Processing New Associate / Data Analyst
Mar 2015 - Jun 2019
- Account: Healthcare - Quality Assurance Represents the project’s quality team in different presentations that needs to be discussed with the operations team; Designates different kinds of reports to each member of the project’s quality team equally; Conducts meetings and huddles regarding the status of the quality reports and other quality-related topics; Provides immediate response directly to the quality team lead regarding the status of the project’s performance and other quality-related concerns
- Provide and update daily reports regarding the supported team’s performance; Creating running quality score reports per batch on a monthly basis; Provide action plans using different metrics based on the quality team standards which will improve the supported team’s performance; Creating other necessary reports required by the team lead and higher management on a quality perspective
- Reviewing claims and appeals from different insured institutions and individuals; Analyzing different kinds of authorizations if valid or not; Providing acknowledgement letters and determination letters to be sent to patients if necessary. Reason for Leaving: better company benefits; needed a healthcare plan for his mother
Sales Agent, Management Trainee
Jul 2014 - Dec 2014
- Account: Sales / Advertising Selling discount coupons and vouchers in several locations representing different companies and establishments
- Reason for Leaving: wanted to explore a different career path
Education
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Degree: Bachelor of Science
Major: Duration: Jun 2010 - Apr 2014