Brief Introduction

I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I'm able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure.

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Skillset

• No work experience
• Inbound Call Management
• Benefit and Eligibility Verification
• Provider and Pharmacy Contact
• Collections
• Dispute Management
• Account Management

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Work Experience

• CUSTOMER SERVICE REPRESENTATIVE

  Oct 2023 - Mar 2024

  
  
  • Receive and respond to a high volume of inbound calls from members. Address inquiries about insurance benefits, eligibility, and coverage details. Explain insurance benefits and verify eligibility for various healthcare services. Assist members with understanding their insurance plans and the services they can access. Contact healthcare providers and pharmacies to verify member insurance information. Reason for leaving: Seasonal Account - End of contract
  
  

• Process Associate

  Sep 2022 - Sep 2023

  
  
  • Handle inbound calls from customers with questions or issues regarding their auto finance loans. Make outbound calls to collect overdue payments from customers on auto loans. Proactively reach out to customers to collect car loan payments and ensure accounts are up to date. Negotiate payment arrangements with customers, following company policies and legal guidelines. Investigate and resolve customer disputes related to unauthorized transactions on their auto loan accounts. Collaborate with internal teams to ensure disputes are handled in a timely manner and according to regulatory standards. Update customer records to reflect collections, disputes, and account resolutions.
  
  

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Education

• Degree: Secondary

  Major: Duration: Jan 2025 - Jan 2012