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Candidate #361552

2-Week Notice

Brief Introduction

Presents a robust profile as a seasoned IT professional with extensive experience in systems engineering, backup and storage administration, and IT operations. His career spans over 17 years, marked by a consistent progression in responsibilities and technical expertise.

Skillset

  • 17 years of relevant experience
  • Windows Server
  • Dynamic Host Control protocol
  • Domain Name Server Protocol
  • Servers
  • VMware vSphere
  • Microsoft Exchange Server
  • Microsoft Office 365
  • Software Installation
  • Lotus Notes/Domino
  • Helpdesk
  • SMTP
  • iOS
  • Incident Management
  • Legato Networker
  • Backup & Recovery > Recovery > Data Recovery
  • Backup & Recovery > Backups
  • Microsoft Windows
  • Microsoft Windows 2000 Professional
  • Scheduling
  • EMEA

Work Experience

  • Windows Systems Engineer

    Jun 2021 - May 2024


    • Windows Server Administration Responsible for effective provisioning, Windows OS Patches, vulnerability remediations, upgrades, operation and maintenance of systems hardware and software and related infrastructure. Administer and maintain Windows server roles such as Domain Controller, Active Directory Services, GPO, DHCP, DNS but not limited to. Administer and manage WSUS servers, approve/decline updates and/or upgrade on clients and servers. Manage and maintain VMware vSphere infrastructure, addressing issues related to performance, storage, network connectivity, remediations and upgrades. Serves as 2nd and 3rd level escalation support for operational systems.

  • System Operations Consultant

    Oct 2016 - Mar 2021


    • IAM Administration. Implement, support and maintain the enterprise single sign-on solution. Assist in troubleshooting application authentication/authorization problems. Windows Desktop Support. Resolve any hardware/software issues affecting multiple users/devices. Communicate with hardware techs and on-site personnel to replace/troubleshoot hardware issues. Office 365 Administration. Serves as the Tier 2 support and being escalation contact for advanced level of investigation/troubleshooting for Office 365 related incidents. Address Exchange and Skype for Business issues including Exchange creation/administration, client connectivity and software installation. Mobile Environment Administration. Support, maintain and troubleshoot Mobile Devices(iOS) with MobileIron application. Address client queries over the phone and resolve mobile device related issues. Lotus Domino Administration. Support client's messaging platform consisting of Lotus Notes, Lotus Domino and SMTP. Respond to requests from users (as Level 2 of the escalation procedures) and assist in deploying/configuring systems. Provide resolution of more complex issues escalated from the support helpdesk and provide extra frontline support capacity as directed
    • Situation/Incident Manager (Jul 2017 - May 2020): Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if needed
    • Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully and ensuring customer satisfaction before closing the escalation.

  • Backup Engineer

    May 2014 - Jan 2016


    • EMC Networker Administration Ensures reliable backups to meet operational and data recovery requirements of 1500+ servers. Plans, develops and implements backup strategies using EMC Networker including Networker Module for Oracle, SQL and Lotus Notes. Implements and migrate backup server and its backup configuration from old server to newer server. Monitor, assess, and allocate the current resources in our environment to meet the backup and recovery requirements. Implements and administers a backup and restore system, backup schedules and a retention scheme. Troubleshoots backup logs to verify a successful backup and restore process. Ensures Incident, Change tickets meet the required SLA. Monitors and manages index disk space usage, checks server status and backup devices. Data Domain/ProtecTIER Storage Administration. Creates pool and devices from the Data Domain/ProtecTIER storage and integrates it to Networker. Monitors spaces and generates support logs to project space growth. Implements manual and scheduled cleaning of data to ensure space is managed properly.

  • Storage and Backup Engineer

    Apr 2011 - Mar 2014


    • Backup and Storage Engineer for a UK based company which has 2000+ servers. Symantec Netbackup 6.5 - fix various exit codes for unix/windows clients, modify retention periods, create/update policies and fix media manager issues (ie down drives), restore user requests for linux and windows platform. HP Data Protector - responsible for configuring/scheduling backups, running backup and restore jobs. NetApp - manages requests for snapshots, volume, aggregates, luns, hardware management using cli or FilerView and user requests for restoration. Manage ticket in HPSM9 EMEA/APJ/AMS ticketing tool. Supports Incident, Change, Problem an Configuration management.

  • Computer Operator

    Apr 2007 - Mar 2011


    • Perform transfers of client and vendor files as per client requirements using multiple software and hardware environments
    • (e.g
    • RDP, SecureCRT/UNIX, VncViewer, Dameware, IPswitch WS_FTP Professional, HP Openview Storage DataProtector Manager, etc.) HP Data Protector - perform backup monitoring as needed to ensure completion and identify any errors which occur during backup processes. Interact through phone, chat and email with the upper management to discuss and solve issues. Provides email technical support for customers having issues with Windows Live Products including Windows Live Messenger, MSN/ Hotmail email accounts, Live ID, Live.com and Family Safety Settings
    • Troubleshoot customer’s issue with connection, email, modem setting, internet connectivity, email configurations, software upgrades, messenger & other client-related issues.

Education

  • Degree: Bachelor's Degree

    Major: Duration: Jun 2000 - Mar 2005