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Candidate #365599

2-Week Notice

Brief Introduction

Expertise and Skills: • Customer Service • Truck Dispatching • Coordination and Planning • Freight Brokering • Email Management • Freight Operations • Attention to Details • Bookkeeping • Time Management • Data Entry • Appointment Setting • Lead Generation Specialist • Social Media Management

Skillset

  • 8 years of relevant experience
  • Customer Relationship Management
  • Data Entry
  • Communication Skills
  • Enthusiasm
  • Problem Solving
  • Negotiation Skills
  • Credit Reporting
  • Automated Online Assistants
  • Bookkeeping
  • Complaint Handling
  • Customer Service
  • Eye for Detail
  • Invoicing

Work Experience

  • Virtual Administrator, Data Entry Specialist

    Sep 2022 - Oct 2024


    • Worked for a real estate company based in the US
    • Organize the database for different Real Estate Company located in California. Put all the information of the Broker of different Real Estate Company into the CRM such as email, phone number, license number. Navigation of system such as NMLS, DRE, MLS. Sent emails for Candidates who applied for a Real Estate License. Data entry for different inspection company in California.

  • Virtual Assistant

    Apr 2016 - Jan 2019


    • Cold Caller/Appointment Setter: Made 550 outbound calls per shift. Transferred 7+ hot leads per shift. Promoted to Team Leader. Team Leader: Managed a team of 30+ agents. Conducted company meetings on the floor. Recruited, screened, and interviewed applicants/employees. Promoted to Accounts Manager. Accounts Manager: Communicated with clients to understand and address their campaign needs. Built strong client relationships to retain existing business and acquire new clients/customers. Resolved complaints and monitored processes to align with client expectations. Acted as a client representative, ensuring their demands were met to enhance the customer experience. Lead Generation Manager: Researched, contacted, and managed potential leads. Sent proposals via Upwork job posts, GoLance, and LinkedIn. Evaluated potential leads for suitability and conversion opportunities.

  • Real Estate Virtual Assistant

    Jan 2016 - Sep 2022


    • Worked for a real estate company based in the US
    • Handled the role of Virtual Administrator, Listing Coordinator, Lead Generation. Appointment Setting. Qualifying/Screened possible tenants. Processing a rental application of tenants, checking the Credit Report, gathering all documents needed like proof of income, state ID, etc. Process invoices. Follow-up payments from tenants/Landlord. Calling Chicago Housing (CHA) for inspection, HAP contract of tenants. Communicating with different landlords for follow-up applications and inspections. Assisting/Resolving complaints of tenants or landlords. Posting of units for rent/sell in Zillow, Zumper, Gosection8, Craigslist, and Apartments.com. Make calls to set up showing for clients. Calendar management, assist client during the showing. Manage emails and responding to inquiries.

  • Banquet Server

    Jan 2011 - Jan 2016


    • Welcomed customers upon arrival with a friendly demeanor and excellent customer care. Informed customers about serving times, availability, and potential allergens. Adhered to strict health, safety, and food hygiene regulations, achieving a 100% reduction in critical safety incidents.

Education

  • Degree: Bachelor’s Degree

    Major: Duration: Oct 2001 - Oct 2007